Swain Destinations made my 10 day trip to Australia stress free. I was overwhelmed planning this trip and Swain made my life much easier. Their attention to detail was amazing and they thought of acti... Toon meer
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Best trip ever! We asked Swain Destinations to plan a three week tour of the North Island for our teacher daughter's winter break. We specifically asked that free time be built into the tour so we cou... Toon meer
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This is the third time I've booked a major vacation with Swain and the first timeIhave left a review. Swain has prepared trips for me to Australia, Bora Bora, and now Africa. In three major trips, I'v... Toon meer
Swain did a fabulous itinerary for our 3 nation African adventure. The camp venues and the tours, particularly in Capetown SA were superb. Our guides and transfers all went seemlessly, as arranged b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Contactgegevens
19041, Haverford, Verenigde Staten
- 1-800-227-9246
- info@swaindestinations.com
- swaindestinations.com
4,9
Uitstekend
231 reviews
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Great company that provides wonderful …
Great company that provides wonderful service to all of it clients
13 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Willo,
We are so pleased to read your review and thank you for sharing your feedback. Your continued support means a great deal to us.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain was very easy to use
Swain was very easy to use. My consultant, Kathryn, was a pleasure to work with and understood the desires of my client.
She organized the perfect vacation.
13 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Kerry,
Thank you for sharing this review and we are so pleased to hear that you enjoyed working with our consultant, Kathryn, on your clients' recent vacation to Australia. We look forward to the next opportunity to assist you.
Kind regards,
Barbara Rake
Customer Relations Manager
The direction and assistance I received …
The direction and assistance I received from Ian Swain for my group of 7 was spot on. Though they ended up changing out 2 tours while there, the tours booked were what they originally requested. The clients commented on the great serviced from Canterbury Trails guide, Irene, as well as the last 2 Luxury Lodges they stayed, Otahuna and Blanket Bay.
I had an unusual request for stocking a villa for their stay in Blenheim and that was done efficiently through Swain and Canterbury. Absolutely no complaints with the service. Ian responded to me even if he was traveling.
13 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Linda,
Thank you very much for taking the time to share this wonderful review, which really highlights the "hands-on" style of our fearless leader at Swain Destinations, Ian Swain. He is still as passionate today as he was 30 years ago when he started this company, and is always there to ensure all of our agent partners and travelers are well taken care of. Irene at Canterbury Trails is one of our long-time partners in New Zealand, and it's so nice to hear that she took great care of your clients, and accommodated their special requests.
Thank you again for sharing your feedback, and for your valued support.
Kind regards,
Barbara Rake
Customer Relations Manager
I think this is for the India trip?
I am not sure which trip this rating is for, but I think India for Girdley. I thought Bela was ok. She could have been a bit more informative on crafting the itinerary in that my clients stayed 2 nts at the Camel fare in Pushkar but could have done it in 1. So my clients left early and paid an additional $750 for 1 night at Udaipur instead. THEN Bela didn't even inform me of the change which was a bit embarrassing when the client told me. I would expect someone at Swain would have advised me. Bela did, after I called her out on it, apologize.
13 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Cindy,
Thank you for taking the time to share your feedback on your client's recent trip to India. We are sorry to hear that you were not entirely pleased with the service you received on this occasion, and that your clients incurred additional expenses while traveling. Our normal recommendation for travelers wishing to experience the Camel Fair in Pushkar is to stay two nights, so clients do not feel as if they are rushed, seeing as there is so much activity at the fair. We do realize that every traveler is different and appreciate that the Girdleys felt the one night was sufficient. Please accept our sincere apologies for not notifying you at the time the itinerary alteration was made as you should have been apprised of the situation immediately. This is an unusual oversight on our part and we regret the inconvenience caused.
If you would like to discuss any further, please don't hesitate to let us know. I can be reached at brake@swaindestinations.com / 1 800 227 9246 ext 206.
Thank you again for your feedback, and for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain is a dream to work with
Swain is a dream to work with. I have dedicated regional experts for Australia/New Zealand, South Asia and Africa and they are always my first choice for ease, thoroughness and competitive pricing.
13 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Leslie,
Thank you so much for your review! It is always our pleasure to be of assistance to you, and we are so grateful for your continued support.
Kind regards,
Barbara Rake
Customer Relations Manager
SWAIN = GREAT SERVICE!
Great service, amazing destination knowledge, Swain is my go-to for AUS/NZ and Tanya is the BEST!!!
8 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Kim,
We are thrilled to be your "go to" for Australia and New Zealand, and would have to agree with you that Tanya is the best! We are very fortunate to have her on our team here at Swain Destinations.
Thanks so much for your continued partnership.
Kind regards,
Barbara Rake
Customer Relations Manager
Great place to book a destination.
I have recommended and used Swain for a couple of trips and they all were fantastic. The company and agents are very knowledgeable, helpful, and courteous. If a trip in the future requires assistance, they will be the first agency I would call for advice. Our recent trip to India and Nepal could not have been more perfect.
8 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Mr. & Mrs. Groh,
Welcome back from your recent travels to India and Nepal, and thank you so much for taking the time to share this wonderful review. We are thrilled to hear that your trip went perfectly, and we look forward to being of service to you in the near future on your next exotic travel adventure.
Kind regards,
Barbara Rake
Customer Relations Manager
Very impressed and satisfied with the …
Very impressed and satisfied with the staff especially Donna Van Buren. Found staff to be cooperative - knowledgeable and very helpful.
8 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Maryellen,
We are so pleased to read your wonderful feedback on working with our staff here at Swain Destinations, particularly with our consultant, Donna Van Buren. Thank you so much for sharing your review, and for your valued partnership.
Kind regards,
Barbara Rake
Customer Relations Manager
Great agents
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Hi Jeanne,
Thank you for your comments. We continue to be very proud of our knowledgeable, helpful and professional consultants here at Swain Destinations, Your partnership is very much appreciated.
Kind regards,
Barbara Rake
Customer Relations Manager
I had wonderful experience working with …
I had wonderful experience working with Bela.
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Sunita,
Thank you for sharing this very nice review and we are fortunate to have Bela on our team. She is an exceptional travel consultant to India.
Your partnership is greatly appreciated.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain is a Fabulous Partner to the Travel Agent!
I rely on my friends at Swain for assistance in tailoring the perfect vacations for my clients with more exotic tastes, and they have never once let me down! In the last year, I have worked with them on several trips to ANZ, SE Asia, and even Africa, and their service and attention to the clients' needs are outstanding. I am looking forward to working with them on many more adventures to come.
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Happy Travel Pro!
Thank you very much for sharing this wonderful review, and we are always so thrilled to be able to partner with you in designing wonderful and unique adventures for your clients traveling to our exotic destinations.
We will look forward to the next adventure, and thank you as always for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Great company
Great company, very efficient and reliable, but I had problems with the rep. He had an attitude problem and was very difficult to work with.
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Nancy,
Thank you for your review and we are pleased to hear that you have found our company to provide reliable and efficient service. It is concerning for us to hear that you did not receive the helpful service and attitude you should have from a team member, and we sincerely apologize for this lapse in service. If you would be open to discussing more specifics with us so that we can more appropriately address on our end, please contact me at brake@swaindestinations.com or 1 800 227 9246 ext 206. Ensuring excellence in customer service is a top priority for us always.
Thank you again for taking the time to share your important feedback.
Kind regards,
Barbara Rake, Customer Relations Manager
We used Swain for South Africa Trip
We used Swain for a multiple destination vacation in South Africa and Zimbabwe, involving multiple modes of transportation. We worked directly with one of their reps in planning the trip, and providing specific information on what objectives we had. Swain worked out the details.
We were very pleased with the overall vacation and the attention to detail in hotel selections, transport to and from airports and hotels, and in-country travel guides and services. We had used them previously for a trip to Australia and we had an excellent experience then which is why we used them for this trip. They did not disappoint. We recommend them highly and will use them again.
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Jesse,
Thank you very much for this wonderful review regarding your recent trip to South Africa and Zimbabwe with Swain Destinations. It is fantastic to hear that you were so pleased with the advice you received from our Swain Destinations consultant, as well as with our services on the ground. We work very closely with our in-country partners to ensure our travelers are well looked after, and we love hearing that you once again, had an excellent experience.
Thank you for entrusting us again with your special adventure, and we will look forward to the next opportunity to assist you with your travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Very well planned and enjoyable
Very well planned and enjoyable. The accommodations were great, and all the drivers were on time and very knowledgeable. We stayed at a few places that were off the beaten path that made the trip special. However we had to change some of our activities because the guide thought that the planned activity would be too strenuous; and we found the cost to be a little pricey.
7 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Arlene,
Thank you for taking the time to share this review. We are so pleased to hear that you enjoyed your recent trip with us, and that you were very happy with your itinerary planning. We always strive to incorporate more unique properties within our custom journeys to enhance the overall experience, so we are particularly happy to hear that these places were a highlight for you. We are also glad to hear you were able to modify some of your activities to meet with your comfort level, and do appreciate this feedback. It is of course our hope that you felt you received great value in our local knowledge, expertise in itinerary planning, and on the ground service.
We look forward to assisting you in the future should your travels take you to any of our destinations of the South Pacific, Africa and Asia.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain does a great job of working with …
Swain does a great job of working with you to create the perfect itinerary! I highly recommend them!
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Tess,
Thank you for sharing your review and for your recommendation! Your continued support and partnership means a great deal to us.
Kind regards,
Barbara Rake
Customer Relations Manager
Great Trip to South Africa
The trip was incredible. Every single detail happened according to plan. I have never experienced anything so magical.
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear James,
How wonderful to receive this review on your recent trip to South Africa with Swain Destinations. We are thrilled to hear that your adventure was both magical and incredible. South Africa is indeed a very special destination which stays in your heart.
Thank you for taking the time to share your feedback, and we hope to have another opportunity in the near future to be a part of your travel adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
They did an amazing job for my clients …
They did an amazing job for my clients - they had a fabulous time!
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Hi Susie,
We are so pleased to hear that your clients had a wonderful time on their recent trip to Australia and New Zealand! It was our pleasure to assist and we look forward to working with you again in the near future.
Thanks so much for your support.
Kind regards,
Barbara Rake
Customer Relations Manager
Great experience!
Kathleen was very thorough and quick to help me change the itinerary when necessary. My clients were very happy, which makes me happy. I will definitely use Swain again. Thanks for making me look so good!
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Jolynn,
We are very happy to make you look good as that is part of our job! It's great to hear that Kat was able to assist you with any itinerary changes require for your recent travelers, and we look forward to working with you again soon.
Kind regards,
Barbara Rake
Customer Relations Manager
Outstanding agents with lots of …
Outstanding agents with lots of patience for experienced agents who may not be experienced in exotic destinations.
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Barbara,
It was so nice to read this review and thank you for sharing. We are aware that it is impossible for travel agents to be well-versed in ALL destinations around the globe, so you can always rely on our destination experts at Swain Destinations to provide the knowledge and guidance you may need.
Thank you for your confidence and support.
Kind regards,
Barbara Rake
Swain Destinations
Very professional
Very professional. I would make bookings again.
6 december 2017
Review zonder uitnodiging
Antwoord van Swain Destinations
Dear Anoop,
Thank you for sharing and we are very fortunate to have such professional and knowledgeable consultants at Swain Destinations. We'll look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
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