Swimart - Blacktown Reviews 149

Since the new owners took over this store, it has gone completely downhill. The new main owner, who occasionally makes an appearance while leaving most of the work to inexperienced younger staff, is one of the rudest, most arrogant, and unprofessional people we’ve ever dealt with. His condescending attitude and complete lack of respect for customers make every interaction unnecessarily unpleasant.

My wife regularly visits the store to proactively maintain our pool by getting water tests and purchasing the required chemicals. Despite her efforts to do the right thing, she’s repeatedly treated poorly. Instead of providing helpful advice, the owner makes her feel inadequate and unwelcome, as though she’s doing something wrong by even asking for assistance. To make matters worse, they frequently refuse to perform water tests, even though the store advertises them as a free service. The staff has told her multiple times that they only conduct tests once a month, which is completely unhelpful and goes against the purpose of regular pool care.

This dismissive and unprofessional behavior has become a recurring pattern. My wife has left the store upset on several occasions due to the outright arrogance and lack of customer care. Rather than assisting or educating their customers, the owner and staff seem determined to make people feel like a burden. For a store that should rely on its community for business, the lack of respect and professionalism is shocking.

We live just two minutes away from this store, and it would have been our go-to location for pool supplies. However, we’ve decided never to return and will actively warn our neighbors to avoid this place as well. Instead, we’re happy to drive much farther to locations like Castle Hill, Minchinbury, or even Liverpool just to avoid the dreadful experience of dealing with this owner and his poor service.

If you value professionalism and decent customer service, do not shop here. The consistent lack of respect and unwillingness to support customers makes this store one to avoid at all costs.

I made two mistakes;
1/ I trusted these people to do some work on my pool.
2/ I paid the full amount in advance for the work to be done.
Discussions with them about what they did, and what went wrong have not gone well. They were paid $1,000.00 in advance to replace two existing underwater pool lights with new lights and new brackets (which are included with the new lights), because the existing brackets securing the existing pool lights were broken. I came home from work to find they had attempted to fit the new pool lights to the existing broken brackets. Why would they do that? One new light is floating face up, They explained they tried to fit the lights to the existing broken brackets because they couldn’t remove the existing broken brackets, even though the whole point of this was to replace the broken brackets to secure the underwater lights properly, securely, and safely. I would think that at the time they discovered they could not remove the existing broken brackets, any honest person with decent character would have realised they can’t perform the job they were hired to do, admit it and offer a refund or a possible alternative, before performing a deliberate, faulty installation. (In fact, fitting new lights to the existing broken brackets is a deviation from what they were hired to do). They knew very well that I did not want brand new lights somehow loosely attached to existing broken brackets, and they knew very well their attempt at installing them would not last. They have deliberately and knowingly performed a faulty installation. Could this be an act of desperation and greed in order to keep my $1,000.00, rather than doing the right thing?
They have offered to correct/rectify their faulty installation, but only with an additional fee. Is this some type of scam?
In my opinion, a display of very poor character indeed, from this franchise. So, I still have broken pool light brackets, I have a brand new pool light floating face up in the water attached by the electrical cable, and the other light is not secured properly. I feel as though $1,000.00 has been stolen from me!

The motor pump of my above ground pool was working erratically and overheating. Subsequently I called Swimart at Blacktown to supply and install a new complete unit. I honestly must express my full satisfaction from the first phone call to the final installation of the motor pump & filter and they CLEANED UP and took away all the old equipment.
Thank you Swimart.🤓👍

Very happy with the service. Very polite and very professional.

The staff at Swimart, Prospect/ Blacktown were very courteous and professional.

Peter the pool tech, is amazing at his job and a dam good fella too.
The service is not only exceptional so is the staffs product knowledge.

Very Helpful, knowledgeable and will go back for follow up assistance

Mary and the staff are always so helpful.

Helpful and easy transaction. Thank you

After being left hanging by another company, Jeff took over and made the process seamless, he was out the next day & nothing was too much of an issue for him, also very reasonably priced. Overall a fantastic customer service experience.

Visited your shop on Sunday the Young boy that served me and my wife was ever so helpful. Brayden I think his name was. I purchased a pool pump valued at nearly $1000 this boys parents should be very very proud he is a asset to your shop. Thank you and good luck. Andrew Stead.

Excellent great knowledge and friendly staff

Very helpful.

She explained everything i needed to know anout the spa

Great service. The staff were very helpful and knowledgeable.

Needed a new solar controller. Rang them and they needed to order the part. Got a call the next day to say the part was already in. Couldn’t ask for more than that.

Always ready to assist. The staff are polite, patient and very helpful.

Very helpful, great customer service