Swiss Chalet Reviews 

My best friend and I went to the same location we've been dining at for at least 20 years,1400 O'Connor Dr. In Toronto.The fries were cold and soggy,the chicken was stringy and hard to cut.The garden salad was definitely not fresh.That was her meal.I had the chicken spring rolls,they were burnt on the ends.To top it all off we had an unfriendly waitress.The quality of the food at this location and the service has gone down hill.We will not be returning

We ordered delivery for our dinner on the 5th last evening.. and no one told us it was cash only at the door.. so we had to follow the driver back to the restaurant to pay and take our meal home.. we still paid for the delivery.. and they didn't send the season fries that we ordered.. by the time we got our meal home it was cold...

My wife ordered food at the Swiss Chalet on Upper James, but neither she nor the cashier specified whether it was for dine-in or take-out. My wife didn't check the receipt and assumed it was for dine-in, but when she picked up the food, she realized it was for take-out. We had our two kids with us, and they were hungry, so my wife asked the server if we could eat inside. The server spoke with the manager, but they refused, even though there were only a few customers inside. I was disappointed that the manager didn't consider the needs of our children. We were not satisfied with the service at this Swiss Chalet location (1377 Upper James, Hamilton) and will not be returning.

Had great customer service. Waiter Valerie was especially nice when we were ordering food.

Holly 521 was excellent! She was attentive and very efficient!

They sat us down with one menu only showing half the items to order.
Gave me a cold decade coffee cold.
Our cheesy bread came and realized there was no knife to cut it and we had no cuterly
The server just looked at us when we said to cancel and why we were canceling.This isn't the first time this has happen to us
This was at the Towerhill Rd location in Peterborough Ontario

This is the first time in a long time we went to Swiss Chalet, Krysta’s service with humour and efficiency were great. The food was also good. Made for a great experience.

Food and service was great. The server Brenda was very couteous and fast.

Starchy gooey kids noodles with hard chunks. Sick for 2 days after eating there. Never again. The Highland Rd Kitchener location used to be the best one but now it’s just pure gross.

I was suprised that the $19.99/2 special did not include the price of $2.00 extra for the white meat,although its the principle of this matter,the advertising does not mention this fact,is this a false advertisement or it it understood by all patrons who engage in this promo?

My wife and I went to the swiss chalet in sydney ns I had the chicken perm with pasta it was the worst I have had no taste at all I should of stayed home and eaten paper,the chicken parm tasted like it just came out of paper mill the pasta was the same nothing had any flavor at all

Rita has overhauled this restaurant and it is so much better!
There is a sense of family here. Orders are always hot, plentiful and accurate.
They used to be cheap and only give one plumb sauce for the spring rolls. Now, they give two!!

Had to order a large order ($78.28) specifically for leftovers. I suffered a fall and couldn’t get out to shop for food. I received my order but it was all screwed up. At first the cranberry sauce was replaced by coleslaw. It was pretty so I decided to call them the next day. I called 16 times that day and got no answer. So I finally called the HQ in Ottawa to put a complaint. They were finally able to contact the SW location I was dealing with and the manager at that location called me. After all the frustration I dealt with for a week, I was as offered a credit or a complete refund. I chose the refund and was told a refund would be issued. That was the week between Xmas and New Year’s Eve. No refund as of January 11, 2025. This SW location is on Ogilvie road in Ottawa. I did inform them that I would write about my experience on social media and unlike them I keep my word. I won’t be ordering from them anymore. I suggest you do the same.

What the heck is going on with Swiss Chalet customer service
They are so drinking rude
Remember that it’s way to expensive but when I don’t want to cook n want a healthier alternative I order from Mississauga location
They are always so rude. Comon man be nice for heavens sake

Food was dry Fries were burnt Could get what we wanted,Did not get a receipt in the bag after told it was in there Called the Rest and she hung up on me

On Jan 1st 2025 Ordered family meal from Swiss Chalet in Orangeville, Ontario to celebrate brand new year. it was the most disappointing meal I have ever purchased. the chicken couldn't be any smaller and the french fries were horrible. Even the kids refused to eat them therefore all 3 containers of french fries has gone to the trash and I had to scramble to make a substitute for them. The french fries were all burned and dried up and looked as if they were left over scraps. Nothing like they should have been or are shown on pictures (terrible waste of my money). Tasted horrible. After this experience I don't think I will ever be buying any meals from Swiss Chalet again.

While eating our dinner, I could feel something sharp in my mouth with my tongue. After removing it, I thought I broke my tooth but after looking it over carefully, I believe it was someone's broken fingernail. My b/f and I threw out the leftovers.
I have taken several pics but no where to post them in here.
Lansdowne St., Peterborough, Ontario location!

I don't know if it was because I was alone that I was so ignored after my dinner was served but I felt totally ignored. I wanted to ask for a roll that I could actually bite into without breaking a tooth or even maybe substitute for coleslaw but could not catch his attention. Never once did he approach my table or even look my way so I could have the problem rectified. He was giving all the other patrons his full attention but not once did he even acknowledge I was even there. Chicken was good, fries so-so, 1 little tsp. of cranberry sauce on a piece of wilted lettuce and dressing was a glob of unidentifiable origin. I will never order the festive meal ever again

Paris, Ontario location. Manager woman dropped chicken on the floor, out of sight except mine. She picked it up and put it in a diners plate, and served it.
I will NEVER return. What a scag!

Ordered two meals and recd my package just now. Was amazed at the size of leg and thigh and breast. In these meals. The size of leg and thigh was about 3 in and the beast was about 4 in. Were these chicken parts or poussin parts?? So very disappointed!!!!