SwissMade Watch Service Centre Reviews 26

Great response to a small problem, excellent,
thank you

Sent a watch to them for assessment but they didn't even bother taking the back off to look inside before giving me a ludicrous quote.
Their report on the watch's condition was also totally inaccurate.
Extremely disappointing experience.

As I am unable to reply directly to your reply, I have copied it below and responded to relevant points:

Thank you for your feedback. We take all customer comments seriously, but we must respectfully clarify several points as your review does not accurately reflect the service provided.

Our postal diagnostics and assessment service is offered completely free of charge, with no obligation to proceed.
AGREED
As part of this process, we carry out an initial external inspection to determine condition and likely requirements before any intrusive work is undertaken.
AGREED, BUT YOUR COMMENTS ON MY WATCHES CONDITION WERE VERY INACCURATE. THE WATCH IS IN NEW NEW CONDITION HAVING ONLY BEEN WORN A HANDFUL OF TIMES IN 47 YEARS
This is standard practice, particularly where authorisation has not yet been given to proceed further.

The assessment provided to you was based on our professional evaluation at the time of inspection. We stand by the accuracy of our report, which reflects what was observed upon receipt of the watch. Variations in perception of condition can occur, but our findings are documented carefully and consistently across all items we handle.
BLAH BLAH

Regarding the quotation, it was issued based on the visible condition and the potential work required to bring the watch to a fully functional and reliable standard. Our quotes are always transparent and non-binding, allowing customers to make an informed decision without any pressure.
BLAH BLAH BLAH WITHOUT EVEN REMOVING THE BACK COVER

We are disappointed to hear that you feel the experience did not meet your expectations, especially given that the service was provided at no cost.
I COULD PROVIDE THAT LEVEL OF SERVICE FOR NO COST, ANYONE COULD LOL
We would have welcomed the opportunity to discuss your concerns directly and clarify any misunderstandings before this review was posted.

If you would like to revisit the matter, we remain open to a constructive conversation. Unfortunately our numerous attempts to contact you have been unsuccessful.

YOUR SERVICE IS LAUGHABLE. YOU QUOTED ME £695 WITHOUT EVEN TAKING THE BACK OFF!!!

Very trustworthy , very efficient perfect repair

Right from when they arranged pick up of my watch till delivery, they kept me properly updated and informed. Their professional aptitude is top drawer, with reasonable costing

The process of arranging the service for my watch was handled smoothly and quickly. The price seemed a bit high, but it's an expensive watch...

Great communication and good value compared to using Rolex and much quicker service. Cannot fault and have already recommended to others

SwissMade saved my watch! Service was top notch, with clear timelines, updates, and even offering in person collection. I recommend them for anyone else considering a repair or service.

Great job on my vintage Omega Seamaster looks like new thanks

Great service from start to finish. Watch came back like new. I would highly recommend Swiss watch .

A good service from initial quote to the return of my watch in perfect condition.

Excellent update information advising of every stage from acknowledging first contact to return delivery details. Provided quotation for repair work necessary and advised how long it would take. Provided all packaging’s for postage at no additional cost. Watch return in as new condition. Value for money highly recommended this company.First class customer service.

Excellent communication. Speedy, reliable,
A pleasure to deal with.

Serviced and polished my watch to perfection.
Keeps time better than when brand new.
Communications great and kept to their planned timeline.
Many thanks - I will be back in the future

Very pleased with the full service on my Omega watch. Came back like new and I’m thrilled.

Fantastic service. Did an amazing juggling their schedules to meet a personal gift deadline.

These guys are the real deal - professional, knowledgeable, friendly-no task is too small. Recommend 100%

Had a Tissot that fell on the floor and sprung open! It is a few years old, mind. Sent it to Swissmade and after a decent length of time I got my fully serviced, polished watch back looking as good as new.
Highly recommended.
I also own an Omega Seamaster so guess where I will be having that serviced? :-)

Incredible service. They managed to fix my Rolex Datejust when numerous others couldn’t. Their repair from home process was faultless as was the team and communication. All done in 2 weeks and significantly cheaper than other repair centres. Couldn’t be happier - thank you!

Absolutely fantastic, I sent my mother’s vintage Longines to SwissMade in a bad state. The watch hadn’t worked for years, the crown was broken, and the old strap and clasp were in bits. I got a very reasonable quote for a new strap and full service shortly after posting it. Within 2 weeks, I received the watch, and it looked brand new. So happy to be able to wear it again!

I have an ebel wave watch 45 years old. And took in I for a service as had crack the face. Nervous to hand it off to a specialist and was very pleased with level of attention they gave the process. Had the right parts, and came back looking gleaming. Great communication throughout which was a plus - as don’t often get the great customer care with the old watch specialists!