SWISStours Reviews 

SWISStours ensured a memorable Italy and Swiss trip in 2025 for the 3 of us. Benaifer Khajotia from Swisstours did a super job of organising our trip to Italy and Switzerland in 2025, helping us with flights, hotels and multiple options of sightseeing and seamlessly including the places that we wanted to include in our trip. The rates provided to us were also competitive which allowed us to manage it within our budgets.
The indepth knowledge of Benaifer and Swisstours team for Switzerland is unmatched to other market players.
A BIG thank you to Benaifer Khajotia and Swisstours team. Looking forward to next time.

We recently returned from an unforgettable vacation in Switzerland, all thanks to SWISStours and Switzerland Tourism. Our journey began with a SWISStours advertisement we spotted in The Times of India on 26-Feb-2025. Having always dreamt of exploring Switzerland, we visited their website and soon booked an appointment at their office on 03-Mar-2025.
From the very first meeting, we were impressed. The team took the time to understand our preferences, patiently walked us through all possible travel options, and answered our queries without any pressure or sales push. Their honest and informative approach helped us quickly finalize our travel dates and itinerary.
Our trip spanned from 01-Apr to 08-Apr, with a thoughtfully planned itinerary—2 nights each in Lucerne, Interlaken, and Montreux, and 1 night in Zurich. SWISStours handled everything seamlessly: flight bookings, visa facilitation, hotel reservations, and internal travel with the Swiss Travel Pass. They also included attraction vouchers for Mount Titlis, Jungfraujoch – Top of Europe, Glacier 3000, Chaplin’s World Museum, Lindt Home of Chocolate, and more—balancing sightseeing with time to relax and enjoy the stunning landscapes.
The hotel selections were excellent, with efficient service and beautiful locations—our room in Montreux offered a breathtaking view of the lake and snow-capped mountains.
What made this vacation truly special was the freedom and flexibility we enjoyed. Unlike rigid group tours, this independent itinerary gave us the privacy and space to explore Switzerland at our own pace, with just the right amount of guidance and recommendations.
A special mention to Ms. Benaifer, our single point of contact, who went above and beyond in planning every detail—from flights and visas to attractions and local transport. Her efficiency, responsiveness, and personal touch (including arranging a warm send-off by a Swissair colleague on our departure day) made the whole experience smooth and memorable.
Highly recommended for anyone dreaming of a personalized, stress-free Swiss holiday!

My overall experience is good. Specially I like the approach of Rajyashree, who was constantly in touch even beyond business. She tried her best to provide solution of all my queries.

The guide notes for each day were a great help with our planning how each day would unfold. The Swiss travel pass was amazing and made our train travel especially so easy. Each mountain experience was amazing.
The hotels were comfortable, some with great views, others not so much but all with good breakfasts.

Thank you SWISStours for executing a great trip itinerary throughout Switzerland for me and my husband. Sayali, our contact at SWISStours, was very timely in responding, had great suggestions and was very accommodating with our requests. We were a bit uneasy about train travel, as that isn't something we were used to. The detailed itinerary provided, directions to the hotel, suggested activities in each city was excellent. We had one small issue during our stay, but SWISStours was on top of it and resolved it to our satisfaction. I highly recommend SWISStours.

Everything was nicely planned, including the train tickets, hotels and excursions. All I did was let SwissTours know where I would like to visit, and they arranged everything so nicely for me. The Swiss Pass was wonderful, allowing us to travel on all modes of transport, and also getting discounts at certain attractions. The hotels chosen were all pretty close to the train station, either by bus, tram or on foot.

Fabulous service, literally walk out the airport and there is the bus.
Highly recommended and will use again to get to Chamonix, thank you

This was our second tour during our stay in Geneve, Switzerland. The TERRIBLE service we received from the French woman at the front desk was DISGUSTING. Unhelpful, lazy, rude, and racist. We are American and were treated like garbage by this MISERABLE woman. We spent a lot of money for this tour and how we were treated was inexcusable. We were on the tour to Mont Blanc 3/30/25, 8:30 am. EARLY for the tour, I might add.
She should be fired. DO BETTER, Swiss Tours.
Hire someone with a better attitude who doesn't hate Americans. She is a brunette who wears TONS of makeup on her RBF. I will be sharing this experience with all my traveling circle.

We recently booked our first trip to Switzerland through SWISStours, and we were satisfied with their service. They took care of reserving our hotels in Luzern, Interlaken, and Zermatt, as well as arranging our Swiss Travel Pass and our return ticket to Milan. Their choice of hotels was excellent, especially considering the prime locations, which made our trip so much more convenient.

They also organized the activities we wanted, including visits to Mount Titlis, Mount Jungfrau, and Matterhorn Glacier Paradise. Each experience was breathtaking and perfectly coordinated, showcasing the beauty of Switzerland.

As we were unfamiliar with the booking system, their support was invaluable. They were greatly responsive to all our inquiries, always providing prompt assistance.

If you're planning your first trip to Switzerland, I highly recommend SWISStours for their expertise, efficiency, and great customer service. They made our journey smooth, enjoyable, and memorable!

Planning was a breeze with the help of the professionals at SWISStours! Always responsive to our questions and timely in replies, we appreciated all the suggestions, tips, and recommendations. The final customized detailed itinerary with tips on transfers and transportation was a great help! Thank you SWISStours!

Had enjoyable trip though lot of travelling between arranged sites.
Transportation system in Switzerland efficient coupled with SBB App & Google Map made movement easier to manage than before.

Booked this service from Geneva Airport to Chaminox - on arrival the bus was full and the driver took off without passengers with tickets as they had oversold tickets. Contacted the office who would not deal with the issue and refund request despite having forwarded all the evidence. No customer service with this company. Beware!

Communication was prompt (despite the time difference). All my questions were answered politely. Tour was fun and mostly easy to follow.

After reading multiple negative reviews regarding bus transport to Chamonix I was very nervous. The service from Swiss Tours was absolutely fantastic, both of our journeys were on time and the drivers were very professional.

I can’t comment about other travel companies but Swiss Tours were 10/10.

Helped with a detailed personalized itinerary. Hotels could have been better located and nicer. Overall great experience with the Neha and Roxane who helped build the itinerary.

The service provided by swisstrours was amazing. I received a detailed itinerary that was easy to follow which made my journey relaxing. I would highly recommend their services.

We had an amazing holiday in Switzerland with top notch and professional service from Swisstour.com they paid attention to every detail from Airport to hotel bus services + train services to each destination and hotel accommodation to assist us throughout the journey.
Our trip was flawless and amazing because of Swisstour their professionalised service made us enjoy every moment without any concerns and stressing about the next plan of accommodation or travelling.
I recommend everyone for their outstanding service.
I am thanking Roxanne for assisting me and answering my every concern over the last our holiday in Switzerland keep up the good work Roxanne.

Our swiss experience went very good because of swiss tour specially roxanne our agent. She was very accomodating and answered all my questions. Our 16days itinerary was well written and so easy to follow. We visited so many places. I will definitely recommend your agency to my friends.
Thank u so much again roxanne❤️

From the first chat Neha at SwissTours was prompt and detailed in her explanations of our many conversations. We are an older couple who likes casual relaxed holidays and that is exactly what SwissTours provided. We wanted to use Switzerland’s fabulous train system as the main mode of travel. They did exactly that.

They provide all of the tour, travel and hotel vouchers for each of the towns we visited. Their detailed 10 page itinerary with pics guided us throughout the holiday. From time to time a question would pop up and I would email SwissTours. Within a few hours they provided the answers we needed.

When we saw our original holiday package was going to south Switzerland we requested an add-on to Milan. SwissTours provided the perfect Italian tour as well.

With the Internet you might ask why use an agent? Easy no headaches booking everything. Yes, I could have spent days researching, watching YouTube and booking. But why when in a couple of days SwissTours had my whole package arranged.

Would I use SwissTours again? Without hesitation. They really did help us create the bucket-list holiday we desired.

Your company processed several activities, train tickets and hotels for us. All went smoothly and the hotels were great selections. Your customer service reps were helpful and courteous.