Sylverton Reviews 583

Do not use this site. Items nothing like what they advertise. And you don’t get your full refund. Its 10% refund and keep product or you have to send to china and pay the postage. Scammers
Order no: #ST14430

Extremely poor quality ,like tissues you may use once , thats if they fit.
Recieved wrong item within order and unsatisfactory redress . Not a trustworthy for quality at all , Loads of apologies offered which are useless.

Only one because I can’t select aero.
A terrible sham company who makes it impossible for you to return unwanted items!!
Do not purchase anything from this retailer.
I’m sorry I didn’t read the other 500 plus negative reviews before I purchased!!

I brought three outfits they were not cheap. When they arrived only one fitted correctly and it looked lovely. I emailed to request to return the items and re order larger sizes and I was amazed to get a response in less than two hours. I have read some of the reviews however I have to speak as I find and I extremely happy with the clothes and the customer service. .

My order ST14271 arrived, tried on but did not fit.

Using their 30 day return policy (which isn’t worth the screens it’s written on) I emailed requesting return and refund details.
After to-ing and fro-ing emails offering as detailed by others:-

🔹 Full Store Credit (No Return Required)
Receive full store credit, with a £7.50 deduction to cover shipping for your next item. You may use this credit at any time on our website.

🔹 10% Refund (No Return Required)
Receive a 10% refund to your original payment method within 12–24 hours. No need to process a return.

🔹 Return Option
You may return the item to our China-based fulfillment center. Return shipping usually costs between £25- £40 , and customs fees may apply. We’ll guide you through the process if you choose this option.

AVOID at all cost, they’ll keep your money and more if you try to return to China.!!!!

Has anyone received a refund from this company?

Ordered a "winter jacket" from their January sale -
and received a hideously-coloured, flimsy, polyester hoodie....with frayed drawstring!
I usually check Trustpilot reviews, but must've had a brain blip on this occasion unfortunately!
Their response to my return request due to the item being 'significantly not as described', and faulty, was that lighting and settings sometimes affect how the product looks online. LMAO!

As described by most people on here, their 'refund' options are -
🔹 Full Store Credit (No Return Required)
Receive full store credit, with a £7.50 deduction to cover shipping for your next item. You may use this credit at any time on our website.

🔹 10% Refund (No Return Required)
Receive a 10% refund to your original payment method within 12–24 hours. No need to process a return.

🔹 Return Option
You may return the item to our China-based fulfillment center. Return shipping usually costs around £25, and customs fees may apply. We’ll guide you through the process if you choose this option.

AVOID!!!!!!

The goods received bear no resemblance to those advertised. Company unresponsive except with the prosoect of making a sale. Returns conditions unrealistic and again unresponsive to phone calls and returned goods. A refund has not been received.

I have never written a bad review ever about a company but this company should be shut down. The clothes advertised are nothing compared to what’s delivered! I ordered a dress and very disappointed when it arrived. When I contacted them for a refund, they initially offered a 10% refund. When I complained they offered a 20% refund! Outrageous.

Do not buy from this website, I’ve found about 3 websites where the dress I ordered is also being sold.!!! Locci Moda, LightInTheBox, Senselle UK.

Avoid Sylverton and their other websites...!

My order number is ST14230

I bought a Ella long puffer coat from Sylverton before checking the company on Trust Pilot. I was upset to see so many negative reviews and thought the coat would be junk. However it turned out to be a nice coat which my wife liked and is very warm (tested in sub-zero temperatures in the Alps recently). The furry hood is nice too

I bought a blue dress costing £35. It arrived very late, was poor quality and looked nothing like the picture. I asked to return it. I then found out it had been sent from a town in China and I was expected to pay £25 to send it back there. The business address is in the Netherlands but I think this is a front. Each time I e-mail I get a standard reply. When I sought to do a google review in order to warn people, my anti-viral software had blocked it saying it was likely a fake company. I am not spending any more money on this ugly dress and will use it as a lesson to myself to properly research companies selling on the internet before buying.

If I could give a zero i would , absolute rip off , what I ordered to what I recieved is appealing, cheap tack instead of a lovely knitted cardigan , at £40 it wasn't the cheapest but at least expected something similar to what was advertised , they make it impossible to get a refund AVOID AVOID AVOID

Total rip off. Beware….goods come from China and are about 5% genuine.
DO NOT ORDER.

DO NOT USE THIS COMPANY!
I am not one to post reviews as a general rule.
But I ordered some dungarees that I now discover are very poor quality and not anything like the colour described. When I asked how to return them, the best offer was to pay £25 to return them to China. The company is described as British and the postal address Netherlands. Awful service! I would rather take them to my local charity shop. I will never order from this company again.

Ordered what i believed to be a beautiful knitted cardigan with hood. The picture showed a fantastic design that was exactly what I was looking for, for my wife. Plus it was 50% down to £45 from £90.

Straight away i got a bad feeling because despite the site being listed as Sylverton UK, my item was posted from China. Unfortunately my fears were confirmed when the item arrived. It was a cheap polyester material that had a knitted print?!?!. It looked absolutely nothing like the advertised pictures of the cardigan and I couldn't help but laugh. I actually called my wife through to the bedroom to show her what I had ordered for her christmas present and what i had actually received. She was gobsmacked.

To make matters worse I then checked trust pilot and found what others experiences have been with the company and their returns department. They're a disgrace, it is false advertising and if this was a UK based company the trading standards would have shut them down. AVOID AT ALL COSTS

Rip off! The dress I bought looks nothing like advertised. Cheap nylon and shapeless. Wish I'd checked reviews before shelling out. Avoid this company like the plague.

The company is selling clothing that is nothing like the pictures. If you then want to return they make it hard and tell you that with fees etc it will cost £25 or more to do so. Do not buy from here. They are a dishonest company selling cheap clothing, no where near the quality or appearance on website.

This website should be blocked!

Misleading company information and very poor product quality.

The website states that the company is based in the Netherlands, which influenced my decision to purchase. However, when I requested a refund due to the poor quality of the product, I was told I would need to return it to China and pay around £25 in shipping and customs fees. This was never made clear at the time of purchase.

The product I received does not match what is shown on the website. The quality is very poor, and this is not an issue of lighting or screen settings — it is simply a different, inferior product. When I raised this, responsibility was avoided and only a small partial refund was offered.

After checking Trustpilot, I can see many other customers reporting the exact same issues: misleading location information, low-quality products, and unreasonable return conditions.

Very disappointing experience. I would strongly advise others to be cautious before ordering.

Sylverton got 1 star because there was no option to give it zero stars. Do not buy from this retailer. The garment I bought came from china and cost me £29.95. It would have cost me £25 to send it back to get a refund. The garment was nothing like the photo on their website, it was absolutely rubbish. I had to settle was a 20% refund and put the garment in the charity bin. Please don’t fall for it as I have done.

I ordered a chair for 129.00 on 1/12/25
Was quoted order number 5781.
I have contacted you by email numerous times with no response, this was meant to be a christmas present for my grand daughter. When i tried to use use the tracking number it said cannot be found. Please advise when i will receive my refund