tabby 

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UPDATE: I am happy to provide further details, however there does not appear to be a direct way to reply to this response on Trustpilot. I have already contacted Tabby support multiple times and am still awaiting communication regarding the withheld funds.

I am extremely disappointed with the lack of communication and support from Tabby regarding withheld business funds.

On Monday I was told somebody would contact me within 48 hours regarding this matter. Despite multiple follow ups from me since then, I have still received no response or update.

I am a small business owner and withholding funds without proper communication has a serious impact on my ability to operate. All I am asking for is transparency, an update, and urgent resolution of this issue.

Very frustrating experience so far.

Tabby is a great service for installments but their customer service level is at the very bottom. Rude agents, I’ve been receiving threats over the phone since past couple of weeks for the outstanding payment (which I promised to settle within certain amount of time and the time hadn’t run out yet).
I am picking up every call since I’m not dodging the responsibility but lately I just hang up because they start to shout and threaten me, not even attempting to have a conversationz So no, thanks. Will pay of my due amount and never use tabby again.

PS: mind you it’s the first time ever I’m not able to settle my payment on time (due to the changed situation in the UAE),otherwise have a crystal clear history with them for 3+ years.

If there was an option to rate 0 I would have picked that , clueless customer service unresponsive management no matter how many emails or chats u send they just dont want to help when It comes to refund of amounts despite providing all the information , but when it comes to payment they demand the amount word of advise never use tabby on platinum if event Is cancelled good luck getting it back 1 month and counting

Nice service the tabby

Nice service by tabby

I have been using Tabby for years and have always maintained a good payment history without ever missing or delaying a payment before.

Unfortunately, I recently became a victim of unauthorized transactions on my bank card, which resulted in an active fraud investigation with my bank and my card being locked for security reasons.

From the very beginning, I explained my situation honestly and transparently to Tabby support and kept them updated continuously. I made it clear many times that I was not refusing payment, but simply unable to safely use my card while the investigation is ongoing.

What disappointed me the most was that after years of being a loyal and responsible customer, a delay of only a few days due to circumstances completely outside of my control resulted in pressure, repeated collection charges, and threatening messages regarding my credit record and legal actions.

I understand the importance of payment policies, but I truly believe customers facing genuine fraud and banking security issues deserve more understanding, flexibility, and humane treatment — especially long-term customers with a clean payment history.

I sincerely hope Tabby improves the way exceptional situations like this are handled in the future.

I have best experience with tabby when I want urgent, easy and anytime any places.

Thanks a lot tabby... Amazing app..very helpful..number 1!!!

Tabby is best platform forever in UAE I love it so much and Sach a good company and good service for everyone thanks to tabby and UAE.......

الردّ السريع والتعاون والأسلوب اللبق معاي وحلو مشكلتي بسرعه شكرًا من القلب ما اعرف ما إسم للموظف/ـة افضل خدمة عملاء🤍

سرعة في التجاوب ويحلون لك اي مشكلة باسرع وقت هدفهم رضا العميل.

I need to share my experience, it might help someone in the future. As it is very serious fraud on the card.

I have been using Tabby for around one year, and until recently my experience was smooth and positive. I always paid on time, including my Tabby Plus subscription, never had delays, and used the service responsibly. I was generally satisfied with the platform. I am sure they can confirm the same.

However, on 2nd May 2026, my card was compromised and used for unauthorized Amazon purchase attempts. I woke up to five notifications showing Amazon transactions(purchases). I immediately contacted customer support via chat and froze my card to prevent further charges.
They reissued the new card. I was shocked as I don't even have Amazon app, and also I don't have Tabby in my wallet app. So I was shocked seeing my sms notifications!

However the next day in the morning 3rd May, again I got 1 new notification for unauthorized Amazon purchase (this time the transaction was declined as both of the card was frozen).Now we don't even know was it attempt on first card or second card. So I again reissued the card. 3 cards in 24 hours.

What became more concerning was discovering online that similar fraud cases appear to be happening to some other users as well. Despite this, I did not feel supported and protected. I was simply told to wait up to 30 days for the transaction review process, while I am actively dealing with what appeared to be an ongoing security issue. It is their 'Policy'.
I asked to contact Visa directly to stop or cancel transactions, so now I need to deal with this, as they are not doing it (as I was told).

Based on my experience, I no longer feel confident in the security of this card. I used it carefully, never shared details irresponsibly, and I don’t even use the Amazon app, so I have no clear explanation for how my card information was compromised. Furthermore this experience gave me so much stress that now i freeze my all other cards.
I do insist on a refund of course, and I am still waiting on it. Hopefully will end up good.

I am trying to learn my lesson as well for sure, but I am pretty shocked and concerned how easily this happened. And trying to understand is it really only solution to keep the cards 'on freeze'? Should the protection be stronger?
Anyhow, sharing is caring. Marina

Very bad experience I paid 1000 AED they took money and late payment charges and they deceased my limit 1000 to 300 I can’t even believe this application I will take them to authorities. They are cheating , tabby don’t deserve any single start .

I’ve been using Tabby Card since September 2025 and have always made my payments on time, following every rule to maintain a good record. However, today I was shocked to see my credit limit suddenly reduced from 3000 to 1000 without any warning or valid explanation.

This feels completely unfair and misleading. What’s the point of being a responsible user if the company can just reduce your limit like this overnight? There was no missed payment, no delay—nothing from my side that justifies this decision.

Very disappointed with this experience. This kind of unexpected action breaks trust and makes the service unreliable. I hope they address this issue transparently and treat their customers more fairly.

Thank you Tabby for your installment…
Thank you Tabby for your installment plan hassle free online shopping ,its a great opportunity to buy gadgets/items apparel on flexible terms using tabby ,hopefully there is long term options for 12 months payment on higher amount items .thank tabby

برنامج رائع و المشرفين عليه لديهم سرعه تجاوب ممتازه..