The company advertises it's Australian based and made. It's based in China and sent from there. The hat material appears polyester and see through. Considered throwing it in the bin. After 2.5 wee... Toon meer
Bedrijf heeft geantwoord
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I have yet to receive my goods they sent them to Melbourne & put them on a local courier when i live in Adelaide, why i asked them not a decent response from the service Dept. After reading reviews i... Toon meer
Bedrijf heeft geantwoord
Order submitted weeks ago. Tracking is hopeless (non existent). Not sure it's ever going to show up. Update: 2 days after writing this review, the shirt was delivered. And it is very good qua... Toon meer
I'm extremely happy with the customer service...and extremely grateful for the quick response. 100% highly recommended. I received the replacement top this morning which is a perfect fit. I will... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At TailorThis, we believe everyone deserves a perfectly fitting garment. Our story began with a desire to create clothing that balances individuality and comfort, ensuring that every customer finds something that matches their unique style while offering the comfort of custom tailoring.
Contactgegevens
Verenigde Staten
- service@tailorthis.com
- tailorthis.com
2,5
Slecht
102 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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My goods go to Melbourne & i live in Adelade ??
I have yet to receive my goods they sent them to Melbourne & put them on a local courier when i live in Adelaide, why i asked them not a decent response from the service Dept. After reading reviews i am already regretting buying the goods, if i get them i will never be buying from this site again
14 april 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@tailorthis.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
The company advertises it's Australian…
The company advertises it's Australian based and made. It's based in China and sent from there. The hat material appears polyester and see through. Considered throwing it in the bin. After 2.5 weeks I hadn't received any progress of the dispatch so I emailed. I received a fake tracking number on the t.17track.net platform which is Chinese. Won't buy again. Gave 2 stars because I actually received the item.
6 april 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer,
Thank you very much for taking the time to share your feedback.
We sincerely apologize for the long wait and that your experience with our product and service was not satisfactory. We fully understand your disappointment.
Please send your order details to our customer service email address: service@tailorthis.com . Our team will assist you promptly within 24 hours. Please give us a chance to make this right for you.
The quality of this product is…
The quality of this product is absolutely terrible, DO NOT BUY !!!
3 april 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer,
Thank you very much for taking the time to share your feedback.
We sincerely apologize for your unpleasant experience and we fully understand your dissatisfaction.
Please send your order details to our customer service email address: service@tailorthis.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make this right; thank you very much.
I will not be using this site again
I will not use this site again. I purchased 4 T-shirts and wanted to return one as it did not suit (and the material was very cheap quality for all of the shirts), They wanted me to pay $43 AUD so they could send me a replacement. That would have meant I would have paid more than $80 for the one T-shirt (even if I kept the other one, I would never wear it). Other clothing sites have much better returns arrangements.
29 maart 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@tailorthis.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
After purchasing three cotton t shirts…
After purchasing three cotton t shirts that took three and a half weeks to arrive, they were not cotton but cheap polyester. The logos looked exactly what they are,cheap transfers. Contacted them and still waiting for a reply. Though I was buying an Australian product, you guessed it cheap Chinese. Will not deal with this company again. Don't waste your money. Had to give one star, deserves negative.
18 maart 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you so much for taking the time to share your honest feedback.
We are deeply sorry for the long delivery wait, the unsatisfactory material quality of your item, and the lack of response to your messages. We fully understand your disappointment and frustration, and we truly regret failing to meet your expectations.
Please send your order details to our customer service email address: service@tailorthis.com . Our professional team will follow up and offer a proper solution for you within 24 hours.
1 star is very lucky to receive as…
1 star is very lucky to receive as minus 10 doesnt exsist, order tshirts over 2 months ago and still havent arrived. Excuse after excuse from your address is invalid to check post office.... mmmm no other deli ery driver has a problem delivering where i live.... poor customer service so my advise is avoid this scamming company at all costs. Will never buy from them again.
22 januari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@tailorthis.com . This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
The product is nothing like advertised
The product is nothing like advertised. The “Hello Darkness my old friend” shirt was supposed to be black but it is faded polyester and nothing cotton. The shirt is totally substandard and the logo is faded, printed on as well as the Irish sleeves. I also ordered the matching hat which never came. It took over 6 weeks to arrive and NO HAT.
This site is a scam
18 maart 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@tailorthis.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Very cheaply made.
Very cheaply made.
Printing terrible a total waste of money.
I did have intentions of buy other items but definitely not value for money. Rubbish made in China.made contact with the supplier they are not interested in offering any help
17 maart 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@tailorthis.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I ordered the Guiness Darkside shirt…
I ordered the Guiness Darkside shirt and I really liked the quality and feel of the shirt. The Delivery was really quick and great service.
15 maart 2026
Review zonder uitnodiging
Everything was good but the details on the jerseys were overlooked
Everything was good, but the fact that I did not pay attention to details like the numbers on the jerseys left a bad impression. The artist should also pay more attention to these details.
10 maart 2026
I know items had a long way to get…
I know items had a long way to get here. So still a fast delivery. Products exactly as I had ordered correct size and everything. Seem to be sturdy material. More than happy.
4 maart 2026
Review zonder uitnodiging
Incorrect size posted after order was…
Incorrect size posted after order was altered online.
A.I BOT reponses to all emails to customer service.
No return details or refund details supplied, to enable return for exchange or refund. Request for postal of correct size was made and still awaiting product.
SHOCKING SERIVE FROM AN OVERSEA COMPANY OF COURSE. BUYER BE WARE BUY ELSE WHERE.
19 januari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration.
Please send your details to our customer service email address: service@tailorthis.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Don't buy from this company
I still haven't received the items,I purchased after 40 days.I received 3 email stating that my items,were held up in customs, on stating that my order had been delivered,then another one stating that my order was being re despatched, only then to be told it was held up in customs again.
What ever you do dont purchase items from this company, you won't see you item or your money again
1 februari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@tailorthis.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
DO NOT PURCHASE.
DO NOT PURCHASE.. SCAM.. Definitely not the products they advertise. Purposely deceitful and should be closed down. Material is plastic type crap, colours and artwork one would expect from a backyard kids dirty craft room.. really bad. -1☆
2 maart 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@tailorthis.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Not Australian shipping
Order submitted weeks ago.
Tracking is hopeless (non existent).
Not sure it's ever going to show up.
Update: 2 days after writing this review, the shirt was delivered.
And it is very good quality!
Can't fault the quality of the shirt, although the tracking system is crap!
20 februari 2026
Review zonder uitnodiging
Very deceitful Company
Very deceitful Company.
Falsely claim they are Australian when products are shipped from China.
Poor quality and sizes are ridiculous.
Customer Care and comments are AI.
Get out of Australia TAIL THIS you are a criminal organisation.
UPDATE
Check out how all there replies are the same word for word.
25 februari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that our service and products have fallen far short of your expectations and caused you such strong dissatisfaction. We take your comments very seriously and will look into all the issues you have raised. Please send your order details to our customer service email address: service@tailorthis.com . We will handle your case personally and provide a proper solution within 24 hours. Thank you for your patience.
T-shirt looks nothing like photo on website
I ordered the "Hello Darkness My Old Friend" t-shirt. The photo on the website made it look like the lettering and drinking glass were embroidered, but they are just a blurry picture printed onto the fabric. The photo also makes it look like there is a contrasting cuff sewn onto the sleeves, but again it is just printed on the fabric. The band around the neck is puckered where it is sewn onto the t-shirt. There are also loose threads.
27 februari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that the t-shirt you received is not as described, with poor printing, which has made you extremely disappointed. We take your feedback very seriously and will improve our quality control immediately. Please send your order details to our customer service email address: service@tailorthis.com. We will look into your case carefully and provide a proper solution within 24 hours. Thank you for your patience.
Sub quality Chinese knock offs
Sub quality, thin materials and poor stitching and items that eventually turned up are not the quality reflected in the pricing. Misleading advertising had me thinking I was getting quality Australian designed and stocked polos. Turns out they are cheap and overpriced au$5 Chinese synthetic rubbish that are made and sent from China. Buyer beware if the deal seems too good. it generally is!
19 februari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@tailorthis.com . Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Cockatoo Tshiry
I had a problem with the shirt I ordered,
Another one is being sent to me.
The people kept in touch to update me on the progress
30 januari 2026
Review zonder uitnodiging
Ordered well in advance of Australia…
Ordered well in advance of Australia Day. Products just arrived on 4th of February. Look NOTHING LIKE WHAT IS MARKETED! - absolutely SHIT quality!
THIS IS A COMPLETE MONEY GRAB.
AVOID!!! RIP OFF!!!
4 februari 2026
Review zonder uitnodiging
Antwoord van Tailorthis
Dear Customer, thank you for taking the time to share your detailed feedback regarding your recent order.
We’re truly sorry to hear your items arrived well after Australia Day and that the products do not match our marketing and are of unsatisfactory quality—this is not the experience we aim to deliver, and we understand your immense frustration with this purchase. To properly verify your order details, review the delivery and product quality concerns in full, and follow up with a targeted solution for you, please send your complete order information to our customer service email: service@tailorthis.com . Our dedicated team will thoroughly assess your inquiry and respond with a resolution within 24 hours.
We appreciate your patience as we work to address this matter for you.
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