Talkdesk Reviews 

I would highly recommend Talkdesk to any customer service team.

Being able to add a caller ID, caller notes, monitor and transfer calls has meant that when our customers call, they do not need speak to a different agent each time or repeat themselves. It saves our team a lot of time and allows us to provide a better service.

10/10!

Excellent platform, easily scaleable and reliable

The positive:
- Call quality is generally good.
- The ability to create a custom answering messages is great.
- Our relationship with on of the team in England is amazing and has improved quality of support.
- Support is generally quick and knowledgeable.

The negative:
- Reports have changed recently from an easy to view system to an overly complicated system. More detail, sure. For our use case it's not particularly more useful.
- "Abandoned calls" (where a caller gives up waiting) are not shown in the main call log display. Used to have to go to a separate report to view this - a report that looked identical to the main call log...just with abandoned calls added. If you use Zendesk or similar, you can get an alert as a ticket that a call was abandoned. Support/Development not at all sympathetic or interested in making the call log display more useful.
Haven't been able to see Abandoned Calls since the old report system was removed.
- Oddly, for a company that sells an online phone system, there is no phone support. You can of course call sales...

Integrates very well with Salesforce.

The interface is clean and easy for agents to use.

Talkdesk is one of the most professional, well-organized businesses with whom we work. From their training platform to their support and the overall ease of use of this product, we have been very satisfied.

We've used Talkdesk for years in our customer service department. They love it!

Our company has transition from regular phone line to Ring central and then to Talkdesk, and that's where we found the ideal business phone system because we have representatives that use it from the US, South America and Asia. Overall very happy and satisfied with the features and we believe this has checked all the boxed for our needs!

Great product, and very reliable. We use it to receive communications from out international customers, as well as or domestic pilot customers.

I love Talkdesk! I've used it at my company for almost 3 years and it's great. Intuitive with lots of reporting options to help our team meet our goals

Talkdesk is a simple, intuitive way to connect staff regardless of physical location. The service is seamless to the caller and lets us get our work done without needing to be tied to a physical location.

Overall Talkdesk gets the job done. As a team manager, I feel that Talkdesk could do a better job having actual account managers that understand and communicate better with teams.

Talkdesks automation and workflows are wonderful, making set up and management relatively easy. One thing to be cautious about is overestimating the number of minutes you may need as any unused credits associated with those minutes are non-refundable.

I like Talkdesk call reporting system. It makes easier to monitor ad campaigns. I also like various filter options to segment calls from various sources. Overall, it is a very nice tool.

Very happy with TalkDesk. User friendly and the transcripts come in very handy. Easy to use for tech-challenged like myself. Thanks, Talkdesk!
- Lauren D.

Very easy to use, great call quality, no issues so far! Lacy D.

Changing from a different software to Talkdesk made many things much easier for my team and me. Especially features like listening to a live call, or transferring it to another agent, benefits our workflow immensely.

The possibility of leaving notes on a number helps us to quickly prepare of what's to come when answering a call. Our team is using this especially for more complex queries and complicated customers who are likely to return.

Would highly recommend Talkdesk!

Talkdesk has been a tremendous platform my company can depend on during this pandemic. We've been able to communicate to our customers with ease.

Talkdesk is reliable and works well for our team. It's rather technical and can get complicated fast, and for someone who doesn't have a ton of experience with phone systems it can be overwhelming. The support is helpful and there are good training programs.