Talus Payments Reviews 36

Very helpful and willing to take the time to answer any and all questions and concerns

Jennifer was absolutely awesome. She explained everything as the process went along. She made sure my problem was taken care of in a prompt manner

Jennifer Harmon was my customer service representative today. She handled several issues for me quickly and pleasantly. I say pleasantly because when we started I was frustrated and angry. She quickly helped sort out the issues, and correct everything that needed correcting. Although I could not see her face, it sounded like she had a smile on her face the entire time!

Casey Smith was very a helpful, kind and POSITIVE person!

Jeff was gracious and professional. It was straightforward and easy to find out what I needed to do. He provided all the information I needed. I am looking forward to the next steps and in the meantime I have no anxiety about how things are going. It was a good experience.

Great customer service! Alexa Canales walked me through everything and got me set up with ease! Setup look less than 20 minutes and im ready to go, thanks so much!

Great to do business with due to friendly personnel and great service, especially Priscilla. Hats off to great service.

Austin was absolutely fantastic. He remained online with me for over two hours to straighten up our problems. I would highly recommend both him and Talus to anybody doing business. I have been with them for over 15 years. They have never failed me yet and they always give me the best rates. Thank you, Austin for all the time you spent today straightening an old guy out!

Casey smith was exceptional with problem it took him over 3 hours and 2-3 other departments to figure out what was the problem and then he took the time to speak to our third party processoing department to find out what he need to do . Kind enough to call back on Tuesday made sure our credit card machine was completely set up for third party cards . Thank you soo much Casey . Your dedication is very much appreciated.

Great Customer service always there when I need them

Jessy was extremely helpful and knowledgeable in answering our technical question

My experience with Alexa was great, she was very knowledgable and patient!

Alexa realizó un Excelente servicio el personal está capacitado con toda la información que solicite para resolver mis preguntas y actualizar la máquina me ayudó a crear mi usuario para ver todo en línea muchas gracias Alexa…

Alexa and Natasha give great customer service!!

We're a small non profit that has been using Talus a few months to process donor giving. Well on 3 occasions since January they've decided to hold the releases of funds ($2000, $1000, $1100). No reason. Just that the transactions are held by "compliance." That's it! Donations we desperately need for our day to day operations and they're holding funds for a week at a time!! And all I get is "It's not our fault. It compliance dept." That horse crap! Now to wait 24 hours for compliance to contact you...

This was a very difficult installation but Alexa Canales was extremely patient and kind. With such great customer care, I am looking forward to a very satisfying relationship.

Jay Cherry was amazing and went above and the call of duty today. He was exceedlingly polite, thorough and is an asset to your company. He deserves a raise. Rarely do I expect to have a pleasant experience when talking to financial institutions these days. Jay Cherry made the answer to a complicated question, easy to understand. -- Ann M.

Alexa was very thorough, patient and helpful.

Was totally LIED too by ALEX their sales member. I was told he would wave the monthly fees. Which was a TOTAL Lie. got charged all but 100.00 a month. When I tried to reach out to Alex he didn't return my calls nor emails. Then when I called to talk to him I was informed he no longer works for Talus Payments any longer.

He probably got FIRED because he does nothing but LIE LIE LIE. then they wouldn't honor what he told me. So I cancelled..

I wouldn't trust this company nor there employees.