I fear that Techanove is a 'fake/scam site. After seeing some convincing advertising on Instagram - I checked out a product on their website and had/saw no concerns, making an order in good faith... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered the product months ago and never received the updated status. Requested an update and was told the order was back ordered due to demand yet the product is still advertised on their site. Clear... Toon meer
I have worked with Techanove as an influencer. I highly appreciate their unique products and services. they maintain quality. I can say this Company is the best in delivering high-tech and quality p... Toon meer
Bedrijf heeft geantwoord
Ordered 2 separate items in July - order numbers 2672 and 2673. Despite numerous requests about expected delivery date, I keep getting a message saying they will notify me when product ships. Ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Home of Innovative products
Contactgegevens
3680 Wilshire Blvd Ste P04 - 1689, 50480, Los Angeles, CA, Verenigde Staten
- 02134019388
- support@techanova.us
- techanova.us
1,7
Zeer slecht
83 reviews
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My experience with technova was super…
My experience with technova was super amazing. Technova is great ♥
19 januari 2022
Review zonder uitnodiging
Antwoord van Techanova
Thanks for taking the time to share your experience with Techanova! We're thrilled to hear that you had a super amazing experience with us, and that you think we're great! We take pride in providing our customers with excellent service and high-quality products, so it's always rewarding to hear that our efforts are appreciated. Thanks for choosing Techanova, and we hope to continue providing you with amazing experiences in the future!
We were provided excellent customer…
We were provided excellent customer service. All responses were prompt and professional.
Matt was helpful with our order until it reaches our address.
19 januari 2022
Review zonder uitnodiging
Antwoord van Techanova
Thank you so much for your kind words! We're delighted to hear that you received excellent customer service and that Matt was able to assist you with your order. At Techanova, we strive to provide our customers with prompt and professional service, and we're glad to hear that we delivered on that promise for you. Thanks for choosing Techanova, and we hope to have the opportunity to serve you again in the future!
poor customer support and customer care
I placed an order and the given tracking number was not linked to my address and was delivered to someone else. So basically I paid an item that I did not receive until yet.
Mistakes could happened but when a company does not answering email and even by the online chat nobody is answering back then it is lack of consideration for their customers. It seems that this company is much more reactive to answer in such website and preoccupied of its e-reputation than to satisfy their customers.
17 januari 2022
Review zonder uitnodiging
Antwoord van Techanova
Hello Fred,
I’ve had a chance to review your complaint, and I’d like to apologize for not receiving your order. Thank you for taking the time to share that with us so we can make it right. Customer complaints are something that our team at Techanova doesn’t take lightly.
Based on what you’ve shared with me, I can see that all your name and address are correct on our end. here’s how I can resolve the problem.
I’ll be working on this ticket from start to finish with La Poste Courier in France and our logistics team to allocate the shipment, so you can respond to me directly with any follow-up questions. How does that sound?
In the meantime, I’ve shared your feedback with our team and we’re working to ensure the root cause of the complaint is addressed and it is solved as soon as possible.
Sincerely,
Matt Johnson
Customer Support Manager
CS | Techanova
Techanova is an exciting company with…
Techanova is an exciting company with their products and services, I love and appreciate their efforts with high level of service and all their efforts.Wish them always best of success.
Amer kayyal
Influencer
4 augustus 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you, Amer, for sharing your positive experience with us. We are thrilled to hear that you appreciate our products and services. At Techanova, we take pride in delivering a high level of service to all of our customers. We look forward to continuing to exceed your expectations in the future. Thank you for your support, and we wish you all the best in your endeavors as an influencer.
The company is distinguished by its…
The company is distinguished by its wonderful service. Fast and satisfactory delivery service. Excellent customer service. In addition to the cooperation and dealings of employees with customers.
3 augustus 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our company. Providing fast and satisfactory delivery service, excellent customer service, and building strong relationships with our customers are our top priorities. Thank you for recognizing our efforts and we look forward to serving you again in the future.
I have worked with Techanove as an…
I have worked with Techanove as an influencer. I highly appreciate their unique products and services. they maintain quality. I can say this Company is the best in delivering high-tech and quality products. They always come up with trendy products. they have a good rapport with their customers and they deliver what they say. whoever wants to buy their products, I must say you can rely on their products as well as services.
Nusrat zahan (Influencer with 232k followers)
3 augustus 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you so much, Nusrat, for your kind words and positive feedback. We greatly appreciate your support and are thrilled to hear that you had a great experience with our products and services. At Techanova, we always strive to deliver the best quality products and services to our valued customers, and we're glad that we were able to exceed your expectations. Thank you for choosing us and we hope to continue to be your go-to source for high-tech and trendy products.
Influencer
I am working with Techanova as an Influencer, also I used their products. They deliver what they promise. Highly reliable & next-level products they have.
3 augustus 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you for sharing your experience working with us, we are delighted to hear that you found our products to be reliable and of a high-quality. We appreciate your support as an influencer and look forward to continuing our partnership with you.
I placed my first ever order with…
I placed my first ever order with Techanova for my interior business here in turkey and had an issue with shipping that was completely my fault. Matt and the team made it right! I can’t thank them enough! I will absolutely be ordering again!
13 juli 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you for sharing your positive experience with us! We're glad to hear that our team was able to assist you and make things right. We appreciate your business and look forward to serving you again in the future.
So I really wanna be honest here
So I really wanna be honest! This company is one of the best when it comes to new trending items! They also have a 24/7 chat support! I ordered Their smartcam and I couldnt connect it but the chat agent was really helpful to help me out! Great support and great products!
Satisfied!
13 juli 2021
Review zonder uitnodiging
Antwoord van Techanova
Thank you for your honest feedback! We are thrilled to hear that you had a great experience with our products and customer service. Our team works hard to provide the best quality products and top-notch support to our valued customers like you. We appreciate your support and look forward to serving you again in the future!
The instructions for loading the app…
The instructions for loading the app and getting the phone to work wit the camera are not correct nor well put. I have a QR scan so I don't need to download the one in the directions. I can't find the app on the GooglePlay store. I'm unable to get the camera to function so its useless right now.
Quite frustrating. I'm glad I didn't pay an exorbitant amount for the camera.
27 mei 2021
Antwoord van Techanova
Hello Don,
We are very sorry for the inconvenience caused to you.
We sent you an email to connect our camera to your phone along with the latest user manual.
The user manual contains everything about our SmartCam including the app from the Google Play store and how you can set it up and connect it to your smartphone.
Please check the email we sent to you earlier.
Extremely slow to get here.
24 mei 2021
Antwoord van Techanova
Hi Dan,
We apologize for the inconvenience caused. Normally non-us shipments take roughly 7-13 business days to arrive.
Antwoord van Techanova
Thank you so much Gensollen for your awesome review.
I took almost a month to arrive product…
I took almost a month to arrive product not worth the money plastic box attached to the cable totally disappointed. Fell for your ad on LinkedIn lesson learnt
18 mei 2021
Antwoord van Techanova
Hi Mudigere,
We apologize for the inconvenience caused. Normally non-us shipments take roughly 7-13 business days to arrive. and Finland is one of the longest shipments for our company due to the lack of logistics solutions.
Antwoord van Techanova
Thank you so much Jeff for your amazing review.
Lack of information after you place your order
I haven't received any information after the order was placed 8 days ago. I went to the chat, and it took years for someone to reply even with the "Green response immediately" message. After I told him my order number, I waited too long, and ask if should i go or wait....did not reply back and I close the chat.
12 mei 2021
Antwoord van Techanova
Hello FirstCustomer,
We are very sorry for the experience you've been through with us. We try our best to provide our customers with the quickest, best customer support they can ever receive by allocating a dedicated team to answer customer inquiries 24/7. Sometimes there is lagging comes from the volume of the chat requests that will take our agents a while to proceed with all chats at the same speed.
We sincerely apologize for that again.
Please send us an email at support@techanova.us to assist you further with your order.
Best Regards,
Techanvoa Support Team.
Contacted customer service via email…
Contacted customer service via email and never heard back. I am returning the items and contacting my credit card company to obtain my funds back as there has been no communication.
10 mei 2021
Antwoord van Techanova
Dear Joseph! This is Matt from the Customer Support Team.
I have just checked our email and there was no emails received from you. Although, Can you send us an email at support@techanova.us, Please?
and I will be happy to help you with your order.
Excelent Product Does Exactly What It…
Excelent Product Does Exactly What It says . Neat Very Portable Very handy Item To Own
10 mei 2021
Antwoord van Techanova
Thank you for the kind words, Garry! We’re so happy your shopping at Techanova went so smoothly. Would you mind sharing with your friends who are due for a service appointment, too? We’d love to continue providing great service to awesome customers like you. Thanks again!
Very happy with my order
8 mei 2021
Antwoord van Techanova
Dear Aferdita,
It's a pleasure seeing you. Thanks so much for your positive feedback and good vibes.
We're happy that you're happy, and we're looking forward to your next visit.
I purchased their green screen last…
I purchased their green screen last month, product is good. but I couldn't cover the edges on my screen when I contacted them, they were so helpful to tell me how to fix the issue using a software
15 april 2021
Review zonder uitnodiging
Antwoord van Techanova
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your with us fell short of expectations. I also want to thank you for giving us a chance to make things right.
I'm also pleased we were able to make things better now and I hope we see you again soon.
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