TechNextDay Reviews 

1.047
•
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I have no other option but to leave a review... year ago now I purchased a motherboard through Amazon who was selling the part from company called TechNextDay...my motherboard then stopped working and... Toon meer

Beoordeeld met 5 van de 5 sterren

Fast dispatch from seller, no more than a 2 day wait, before my purchase was in the hands of the courier. The tracking was precise & the outer carriage box had sufficient bubble packaging, to hold th... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered an expensive Sim Racing wheel on a Saturday which was much cheaper than anywhere else. Late Monday I still hadn't been charged despite the deliver suggesting Tuesday or Wednesday. I kept c... Toon meer

Beoordeeld met 1 van de 5 sterren

I bought a £100 PC case from them through Temu, I returned it using the return QR code I was given because there was an issue and I needed to change payment method. It then got lost by EVRI... Toon meer

Bedrijfsgegevens

  1. Computerwinkel
  2. Computer hardware fabrikant
  3. Computers en accessoires winkel
  4. Kansspelaanbieder

Geschreven door het bedrijf

Our journey began in 2014, in a small garage. Since then, we have made great strides and achieved significant success. We attribute our success to the unwavering commitment and extensive industry experience of our exceptional management team, who have over 30 years of experience in computer components. Our company is still an independent, family-run enterprise, and we are passionate about IT. We take immense pride in providing top-notch computer parts and services and cherish every sale we make. Our customers are our top priority, and we value the trust and support they have given us. We look forward to working with you on our journey to achieve even greater heights.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,8

Alle reviews

(1.047)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Borderline scam Practices and Disappointing Customer Service (see other reviews)

I recently had an incredibly disappointing experience with Technextday that I feel compelled to share. I purchased a Gigabyte Z690 AORUS MASTER Intel Socket 1700 DDR5 ATX Motherboard (Order #137954) from them, only to realize that it was incompatible with my PC case upon delivery. Within the legal 14-day cooling-off period, I initiated a return request, hoping for a smooth resolution.

Unfortunately, the experience took a turn for the worse. Technextday proposed several deductions from my refund, including a restocking fee, test fee, and potential shipping cost. These fees amounted to a staggering 30-40% of the motherboard's original price. I expressed my concerns about the fairness of these charges, but my concerns were brushed aside.

The most frustrating part was my interaction with a person who claimed to be a manager, Mark Walker. His behavior was questionable, to say the least. He initially identified as the manager, but his contradictory statements raised doubts about his authenticity. When I asked for the return process to be paused until I heard back from the actual manager, he responded rudely and declined my request.

Despite my repeated requests, I was not able to escalate my case to a legitimate manager for review. The lack of transparency, the disproportionate fees, and the unprofessional conduct of this individual left me deeply disappointed and concerned about their business practices.

Given my experience, I strongly advise potential customers to think twice before doing business with Technextday. Their lack of transparency, coupled with excessive fees and unprofessional conduct, create an environment that is far from customer-friendly. As a consumer, I am now seeking advice from consumer protection agencies to protect my rights and interests.

I sincerely hope that my review helps others make informed decisions when considering Technextday as a potential retailer.

23 augustus 2023
Review zonder uitnodiging
Logo TechNextDay

Antwoord van TechNextDay

We would like to bring to your attention that we have been conducting regular communication through support tickets in order to swiftly address any concerns. It has been brought to our attention that a compatibility issue between the intended build and the motherboard materialized during the installation process, whereupon the motherboard was opened and used. Our policy provides a full refund within 14 days if the product is in its original condition and has not been utilized. In accordance with this policy, we have also provided an alternative solution for a modest fee, not the 30-40% you have mentioned above, as it is not feasible to sell a previously-used motherboard as a brand-new product. However, we are unable to examine the state of the motherboard, as it has not been returned. Maintaining our commitment towards providing superior quality services to our esteemed customers remains our top priority. Your cooperation will assist us in fulfilling our pledge to you.

Beoordeeld met 5 van de 5 sterren

Great

Ordered a 7900xtx which was delivered on time and the cheapest price for that AIB. All good so far, no complaints. (TND-10 for £10 off)

8 augustus 2023
Beoordeeld met 5 van de 5 sterren

Well packaged item

Well packaged item, arrived well within the expected time.
Works flawlessly so no further communications needed.

7 augustus 2023
Beoordeeld met 4 van de 5 sterren

Good experience - packing could be better

On the whole would recommend, Fast delivery. Got everything I ordered. Only feedback would be on the packing. I had my motherboard and somthing else put in one box just big enough for both. There was some plastic air bag protection in the bottom of the box but none around side or top. The motherboard box had been squashed and damaged during transport but did no harm to the board luckily.

31 juli 2023
Beoordeeld met 4 van de 5 sterren

It's a CPU

It's a low powered CPU. It' computes things at a speed as advertised. I guess it met the marketing expectations which is unusual if never true these days.

30 juli 2023
Beoordeeld met 4 van de 5 sterren

Not a scam

Fast delivery and product as described. However I received no email confirmation of order which made feel anxious that it maybe a scam. All good other than that.

6 augustus 2023
Beoordeeld met 5 van de 5 sterren

Ordered a GPU and a new PSU to run it…

Ordered a GPU and a new PSU to run it on Friday afternoon. Said estimated delivery was for Sat - Mon. On Sunday, I noticed my order was still in 'processing', although money was taken from account. Panicking, I rang their number, not expecting a reply. But, after a while, the call was answered which put my anxieties to rest.

Early hours Monday morning, still saying 'processing'.
Went to bed, was woken before midday with the parcel at my door :) Literally a 3 hour delivery. Wow!

Anyway, Just wanted to say thanks for the amazing deal on the GPU and the prompt delivery service. Everything works great!

6 augustus 2023
Beoordeeld met 5 van de 5 sterren

Hadn't heard of this company, but great experience

I had not heard of this company until I used a price comparison site for a PC case; this site came up cheapest. As the product was not something electrically or mechanically complex I thought I would give them a go and I'm glad I did.
No issues at all with the order, fast delivery, well packaged and cheaper than the rest.
Perfect experience from me, although I have not needed to test the support or warranty (which maybe is a good thing!)

27 juli 2023
Review zonder uitnodiging

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