Claudia from internal message centre asked for the same card photo already accepted on ticket 52195 I pointed that out and got a copy-paste line about security. Round and round we go
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Lees wat reviewers zeggen
The number game section wasn't built around a single draw, I can browse between different formats and prize structures which made picking a lottery style game much more interesting. I usually spend se... Toon meer
Asked in chat which document they still needed, Sophie pasted the generic KYC list asked again more specific, got the exact same paste gave up after that
Before starting a multi-stage bonus, I noticed a list of maximum number of rounds available. That's good to know even though I'm not certain how far I'll get. Having as much information as possible ma... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Crown Jewelz - 500% up to £3,000 + 150 Cash Spins
Contactgegevens
Verenigd Koninkrijk
- tee89.com
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The app ran fine all evening
The app ran fine all evening, then the cashout button hid behind the keyboard and I couldn't scroll down to reach it.
The problem wasn't the money
The problem wasn't the money. It was that the game refreshed halfway through a spin, which made the process feel unreliable.
loss limit resets weekly
loss limit resets weekly, not monthy
Long Manual Approval
every withdrawal needs manual approval, takes ages
Jerky scrolling
Scrolling through games jerky and unpleasant.
Deposit fail
Deposit failed twice, then suddenly worked, confusing.
ID Selfie Rejected
selfie rejected twice without specific reason
App Orientation Issues
screen keeps rotating wrong during games
Never-ending withdrawal
Withdrawal pending fifth day, no explanation
A reward was based on my biggest win
I joined a promotion and it was pretty unique. It tracked the largest qualifying win I achieved during the campaign period. That was different from grinding a wagering target or something similar and I enjoyed checking if I had managed to improve my personal result.
The casino let me hide games I never play
I removed a few game categories from my main view that I simply wasn't interested in. My casino lobby became much more relevant and usable for me, especially when playing on the phone with limited screen size.
I followed a progressive cash drop between game nights
A casino-wide cash drop had it's own history showing how the amount had developed. I checked it again a few days later and saw how much it had grown since my previous visit. It's not as hard to win as a progressive jackpot can be since it's guaranteed to drop on a weekly basis.
One offer gave me a small extra reward…
One offer gave me a small extra reward after my first qualifying win at the casino. It wasn't much but I thought it was a nice gesture and it made me feel welcome. I used the bonus on a slot I wanted to try for a while.
My withdrawal estimate adjusted automatically
The expected arrival time for my withdrawal changed after it went from pending to approved by the payment department. When I saw the updated estimate I was much more relaxed as I knew the money would soon be in my bank account.
Requested a game and next week it was there
I couldn't find a video slot I had been playing a few years back when I used to be interested in online casinos. Now I missed the game so I used the ticket option to request it and to my suprise, a week later it was available in the lobby. That's incredible customer service.
The promotion didn't have a tight end date
I entered a promotion and then I remembered I don't have time to use the bonus. Luckily I could see the expiration date on the reward and turns out I would have it available for weeks. It's good I didn't have to stress about it and I could play later instead, at my own pace.
I saw what happened to the round I closed early
I closed a slot machine before the result finished displaying so I didn't know the outcome. Later I found the history tab and saw all the details of the round and also the settlement. There was no uncertainty about what happend to the stake.
The casino had scheduled maintenance times
Rather than suddenly going offline, the casino announced the maintenance window beforehand. I knew when payments and games would be affected and simply planned my game evening around it.
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