Terra Nova is one of the best specialist outdoor companies on the web. I’ve had no problems at all with them. I’ve recently purchased three items — a tent, a chair and a pair of gaiters — and the q... Toon meer
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Lees wat reviewers zeggen
Tent arrived really quickly with good communication throughout. It is so light, and pitched very easily - seems really good quality.
Wild Country Hoolie 3 ETC with footprint. 4 nights in Western Lake District with rain for 3 days, strong wind and rain for the last night. negatives - water dripping in from the 4 front door tie b... Toon meer
Really good experience! First time using this company. Ordered a bargain priced fleece sleeping bag liner for daughter’s DofE but realised I’d accidentally input wrong house number so emailed customer... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
Contactgegevens
Hubaco House, S45 9FR, Chesterfield, Verenigd Koninkrijk
- 01773 833300
- salesoffice@terra-nova.co.uk
- terra-nova.co.uk
4,3
Uitstekend
305 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Excellent all round service
Excellent all round customer service. Super fast delivery. Great tent.
9 maart 2023
Replacement poles
I ordered some replacement poles. They arrived when Terra Nova said they would.
21 februari 2023
First impression
The ordering process was simple and efficient and my order was delivered by my favourite logistics company so five stars for TN so far. I’ve not had chance to try the product out yet but initial peek suggests it’s well made.
20 februari 2023
Antwoord van Terra Nova Equipment
Hi Ian,
Thanks for taking the time to leave us a review! We're so pleased you're happy with the service we provided.
Kind regards,
Terra Nova Equipment
Always a pleasure dealing with Terra…
Always a pleasure dealing with Terra Nova, great service, friendly, and super fast delivery. Thank you
1 februari 2023
Antwoord van Terra Nova Equipment
Hi Gordon,
Thanks so much for taking the time to leave us such a great review! We'll be sure to pass on your comments to the team.
Kind regards,
Terra Nova Equipment
Quick Delivery
31 januari 2023
I bought their Voyager 2 tent at a…
I bought their Voyager 2 tent at a large discount. The tent itself is well known and has a deserved great reputation. Delivery was free and it arrived on time as expected.
29 januari 2023
Antwoord van Terra Nova Equipment
Hi John,
Thank you for leaving us a great review!
We hope you love your new tent.
Kind regards,
Terra Nova Team
Excellent company to deal with
The offer at Terra Nova was the cheapest for the equipment we purchased. The purchase process was very easy online, delivery was arranged very quickly and despatched without delay. The delivery was without fault, it came in a couple of days and with no fuss
12 januari 2023
Antwoord van Terra Nova Equipment
Hi Angela,
Thank you for taking the time to leave us such a great review.
We're so pleased you're happy with our service.
Kind regards,
Terra Nova Team
Great guys to deal with
Great guys to deal with, a great company with top notch service. Quick delivery is always good. Thanks guys 👍
23 november 2022
Antwoord van Terra Nova Equipment
Hi John,
Thank you for taking the time to leave us such a great review! We really appreciate your kind words.
Kind regards,
Terra Nova Equipment Team
I had to get a replacement footprint…
I had to get a replacement footprint for my helm 1 compact. I needed it fast, plus I live in the U.S. and you guys turned it around very quickly! Excellent customer service!
22 november 2022
Antwoord van Terra Nova Equipment
Hi Timothy,
Thank you for taking the time to leave us such a great review! We really appreciate your kind words and have passed them on to the customer service team.
Kind regards,
Terra Nova Equipment Team
Perfect fit for my tent
1 december 2022
I have been following you on Facebook…
I have been following you on Facebook for years and finally decided to get a tent for my great granddaughter Sylvia who is 2
She loves it
26 november 2022
Antwoord van Terra Nova Equipment
Hi Bonnie,
Thank you so much for such a great review. Lovely to hear that your follow on Facebook turned you into a customer!
Kind regards,
Terra Nova Equipment Team
Terra Nova Hoolie 2 ETC
Terra Nova Hoolie 2 ETC - one of the poles snapped while the tent was just sitting without nobody even touching it. Only three times used. Broke the tent as well. Impossible to fix - replacemet pole delivered to Finland is half the price of the new tent. Now the tent is useless
25 juni 2022
Review zonder uitnodiging
Antwoord van Terra Nova Equipment
Hi Timo,
Thank you for taking the time to leave us a review.
Please accept our apologies for the issues you have had with your tent. If your tent is within our 2-year pole guarantee warranty we will replace your pole for free.
If you want to get in touch, we can help resolve this for you.
Kind regards,
Terra Nova Equipment Team
Delivered swiftly
1 november 2022
Selling products they don't have.
Disgusting service.
Advertising products as in stock, when clearly they are not.
Having to wait weeks for products to be dispatched is NOT ACCEPTABLE‼️
Gobi from customer services was very friendly and understanding however another woman was downright rude.
I wish I hadn't ordered from Terranova, a mistake I will not be repeating.
8 november 2022
Antwoord van Terra Nova Equipment
Hi Alan,
Please accept our sincere apologies for this.
We have stock in a bonded warehouse and the system we use to move products into our main warehouse is currently down. We're doing all we can to fix the issue to get your tent sent to you asap.
We appreciate that this is a huge inconvenience to you, but this has not happened before and therefore has been difficult to fix.
Please accept our apologies if you feel our customer service was not up to standard, we'll be sure to look into this further.
Kind regards,
Terra Nova Team.
Ordered a Helm 1 compact on a sunday…
Ordered a Helm 1 compact on a sunday night and it arrived the following friday. A big thank you for the speedy dispatch as I was going camping the following day. Customer service was efficient & polite.
The tent held up well and the build quality is very good. Overall I'm one happy customer and will be returning for future purchases
11 november 2022
Antwoord van Terra Nova Equipment
Hi Scott,
Thank you for taking the time to leave us such a glowing review - we really appreciate your kind words!
Kind regards,
Terra Nova Team
First class British company
Every aspect of Terra Novas customer service has been spot on. Communication, delivery, packaging and the products are some of the best on the market!
27 oktober 2022
Antwoord van Terra Nova Equipment
Hi Anthony,
Thank you for taking the time to leave us such a fantastic review - we really appreciate your kind words and will be sure to pass your comments on to the team.
Kind regards,
Terra Nova Team
Great customer service.
8 november 2022
High quality equipment (stakes for helm…
High quality equipment (stakes for helm 1 footprint). The delivery was made 2 days earlier and with good communication by Terra Nova.
7 november 2022
Issues with order shipment - but great customer service
Though I am completely happy with my purchase, my order did take almost a week to be delivered. I had anticipated dispatch notification within 2 working days but had yet to receive this after the 4th day following the order.
When I contacted Terra Nova’s service team, they promptly came back to me to apologise and escalated to their warehouse team - I received my product the very next day.
Thank you to Sam Norton (Customer Care Manager), who helped to resolve this quickly for me.
5 november 2022
Antwoord van Terra Nova Equipment
Hi Scott,
Apologies for the issues you had with our delivery time, we try to dispatch all orders as soon as possible but sometimes issues can arise.
We're pleased you had great customer service from our team, and we've passed on your comments.
Kind regards,
Terra Nova Equipment Team
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