TeslaRents Reviews 

277
•
TrustScore 2 uit 5

1,9

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

.5 Stars if I could I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documen... Toon meer

Beoordeeld met 1 van de 5 sterren

This place sucks so hard. Worst customer service of any business ever. They stole my money and are refusing to speak to me on the phone or do anything about it.

Beoordeeld met 1 van de 5 sterren

Worst rental experience ever. The car you rent is someone's personal car. It is not checked it is fit to drive by anyone. Mine didn't have a charging cable, no winter tires (illegal to drive in Ca... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Absolutely garbage car, missing parts, had been in an accident. Their customer service strung me along and said they were going to make it right as one thing after another went wrong, and eventually j... Toon meer

Bedrijfsgegevens

  1. Autoverhuur

Informatie afkomstig van verschillende externe bronnen

Drive the world's most elite supercars. Boutique luxury car rental experience with the only Model S P100D Supercar and delivery across the Northeast


Contactgegevens

1,9

Slecht

TrustScore 2 uit 5

277 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,9

Alle reviews

(277)

7 reviews in de afgelopen 12 maanden

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Lovely first time experience

Everything was very easy to use and understand. The agents were very helpful in answering any and all questions both prior and during my trip. They did a great job of being accommodating of adjustments to my travel plans. Highly recommend and would use again in the future. Thanks so much!

27 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This was a great experience

This was a great experience, the communication with the team was a smooth experience and they were super friendly! I'll definately use this service again. Best car rental experience by far!
Thanks again Tesla Rents!

24 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The only place to rent from!

This couldn’t have been an easier and more amazing experience. The team is kind, they gave a gift card to Starbucks as a thank you for renting Sonic (Model 3, long range). The system to setup the rental is completely automated and easy to do. The car drove amazing and was super clean. They are honest and returned my deposit as soon as the car was returned. Will only rent from them anytime I need a car when in LA.

Edwin and Mark were the best and easiest to work with.

21 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I rented a Tesla for my oldiest son on…

I rented a Tesla for my oldiest son on Father's Day. And what do you know? I saw a Red Tesla waiting for me when i got there my FAVORITE color. The car was super clean and ready to go. Absolutely beautiful. I tell you we had the Best Time of our Iives. My son said it was the best Father's Day he ever had. Thank You Tesla for making our day and rental the best day ever. Sincerely Dee.

20 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dream Prom Car

For the last two years I along with my son’s friends had to persuade him to attend his senior prom. The battle was won with the promise of a Tesla to ride in for the event. Near the date of the prom, finding a Tesla to rent was becoming very difficult until a friend suggested Teslarents.com. Once on the site, finding the specific vehicle he wanted was easy, a black Model X with butterfly doors. I booked the car with ease and because it was so easy I called to make sure that everything was complete. The representative was very patient, knowledgeable and a pleasure to speak with. The online instructions were simple to follow and picking up the car was even easier and completely hands off, no waiting and no additional paperwork. The return process was just a simple (I called again just to make sure I did everything right) and again the rep was very nice. I would definitely rent another Tesla from the Teslarents in Jersey City, NJ again. My son and I sincerely thank you all for a great experience. It was breathtaking to see him smile as big and as long as he did when his dream car pulled up to get him.

17 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service & quality of communication is 10/10 pick up/drop off 10/10 i highly recommend lots of choices to choose from

14 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best rental experience ever

Great experience driving this super clean model 3. Checking in was fast and easy. Way better to get a rental from here than any major company and will defenectly book another time.

13 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

On June 3rd I had a reservation for a…

On June 3rd I had a reservation for a Tesla model S in Las Vegas Nevada,I had an appointment for 11AM went to the location around 10:50 and there was no Tesla .I was waiting there for half an hour trying to get in touch with someone. Around 11:30 a lady called me saying that something happened and they were gonna be late 1 hour . We arranged that someone is going to bring the car to my hotel .I went back in my room and someone texted me that right now they are taking the car for detailing and after that charging.It’s already 1pm 2 hours after the initial appointment,a lady calls me saying she is on her way and she can meet me at the front of the hotel in 5 min. Me and my girlfriend went there ,the car arrived the lady jumped out of the car and left without explaining anything.when I got into the car I saw that the car is not fully charged in fact it was half charged. We were gonna go to Death Valley which is 110miles away ,for fully charged Tesla low range this is not a problem because it’s only 220-250 miles round trip.I figured that I’m gonna charge the car a little since there are charging stations along the way. When I stopped for charging I opened the trunk and saw that there is no adapter for charging the car on regular charging stations,I was shocked.I found a regular outlet and tried to charge it there with the Tesla charging cable ,there was an issue,the car couldn’t recognize the cable and I wasn’t able to charge it ,I was stuck in the middle of nowhere.The people who were supposed to help me were going around and around with text messages for 3 hours,my girlfriend got sick and was feeling really bad in the heat.Although I payed for Insuarance I ended up calling a tow truck which costed me 800$ .So I payed over 200$ for the car which arrived not charged 50$ for Insuarance and 800$ for tow truck.

I was offered 50% refund on my rental and 250$ credit for future rentals which i won’t ever need for sure.

13 juni 2022
Review zonder uitnodiging
Logo TeslaRents

Antwoord van TeslaRents

Hello Mr. Ketev - As you know, our CEO personally reached out to you to discuss what happened and to try to accommodate you. The cause of the issue was that a guest returned the vehicle you were booked into late and uncharged. Still, this inconvenience is unacceptable, and for that we take full responsibility. Your rental was reimbursed and you also received an additional $250 credit on top of that.

All this being said, While we genuinely sympathize with the headache and the stress of being stuck with no battery, our team can only take responsibility for how the car was handed off to you. Where you drive and how you maintain battery levels on the way there is not within our control. All charging accessories were tested and performed normally before and after your trip. There are also 4 supercharging stops on the way to Death Valley that are built into the cars navigation system. With any EVs, there is a higher burden of route planing to make sure you don’t run out of juice, but those are decisions that only the driver is able to make.

In your communications, you called us "stupid morons" and while we're always happy to do our best to accommodate our guests, we don't appreciate outright disrespect. We wish you the best in your travels.

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Fantastic experience. Mark and Elena were a joy to work with. Pick-up and drop-off was so easy and seamless. We rented the Model 3 and it was clean both inside and out, not to mention a ton of fun to drive. We’ll definitely be renting again in the future!

12 juni 2022
Review zonder uitnodiging

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