thamesandkosmos.co.uk Reviews 

My son received a robot construction kit for Christmas and accidentally broke a small piece, and was very sad about it. Brilliant company - I filled in a form online, received a friendly email back, and in a matter days I have received a replacement piece, for no charge. So lovely to encounter a company with this attitude and lovely staff! Thank you very much!

We really enjoy the Exit Games, it’s a great way to spend an hour or so solving puzzles together. When we discovered we were accidentally sent a duplicate clue sheet the support team were friendly and helpful in organising a replacement promptly. Great service.

I bought an Exit the Game and the decoder was missing. I emailed the company and they were very prompt in responding and sending me a decoder in the post, but just disappointing as we'd planned to play it with friends we were meeting on a particular day, and obviously couldn't as a key piece was missing - it seems from other reviews that this happens a lot ...

Great product. When I was missing a piece from a pack they sent it out to me for free and very quickly

I bought a second hand kit and contacted Thames & Kosmos after finding that there were some damaged parts within it. The speed of approach from the customer service team and generous help in sorting replacement parts for me were both excellent.

We haven't had chance to use the kit yet but it looks both fun and interesting, and the quality looks great.

We have the Robin Hood game and it is brilliant! We really enjoy the game mechanism. We play a lot of cooperative games and the story theme is great. We will be buying the Friar Tuck expansion! We contacted the company recently and their customer service is first rate. Highly recommended.

I had a problem with the exit game the orient express and the company has gone out of their way to help and are replacing the missing part free of charge

Ordered a games box from Amazon that was missing parts on arrival.

Customer service team were super helpful + have offered to post out the missing parts free of charge.

We are so happy with the customer service provided by Thames and Kosmos, and delighted with the toy that we recently purchased. Thank you!

I ordered an EXIT game off of Amazon and one of the pieces of the puzzle was missing. It was the first time this has happened after years of playing the game, so I have contacted the customer service website and they replied in such a quick manner and even offered to replace the part!

Structural Engineering - Bridges and Skyscrapers is a brilliant product which gives an excellent insight into the maths and physics needed for these structures as well as providing practical experience in building them.
Nik was super helpful in sorting out some missing parts to our set, which has been well loved for over 5 years and is still going strong.

I purchased one of the company's games, which was missing some components. When I contacted the company, their response was prompt and they were very helpful in establishing what was missing. They then supplied the missing parts very quickly and free of charge. Overall, they were a pleasure to deal with.

Fantastic advent calendar, so much more than a simple chocolate one and so much more fun. We were all looking forward to opening the next day. Very cleverly put together, can’t praise it enough.

We have the Andor family fantasy game and LOVE IT!! The team work I see my kids show while playing this game is fantastic. They encourage, make decisions together and have loads of fun trying to win the game.

It is the best game we’ve played so far and excited to try other cooperative games

Great support from the company on a missing piece from White Castle- responded promptly and get me the missing piece- by the way WC is an awesome game and great value for money..imo.

Fun game... and very good customer service indeed. I can see these escape game advent calendars becoming a regular part of our Christmas! Many thanks indeed to Nik.

Very speedy and helpful response from Nik Neale when there was a misprint in one of the books.

I lost the instructions for one their advent calendars three years ago, and it has sat taunting me ever since. I finally got round to emailing to ask if they could possibly send me a digital copy and they immediately sent out a physical copy. They were obviously under no obligation to help me at all (entirely my fault, and so late after the purchase). Fantastic, speedy customer service. I am thrilled!

Bought one of their Exit Advent calender and found books and coder missing. Email them and was contacted by Lauren from American customer services who then put me in contact with uk depo. Got message from Nik who sent me pdf files for the missing items but then also sent me hard copies in the post which arrived in a couple of days 😊 great customer services response and having great fun doing the advent calender.
Glen

We ordered the calendar in October, the English version, to do it as a family. When we opened it today, December 1st, although the calendar itself is in English, the two booklets that are required are in German. That was an unpleasant surprise, and of course the website Amazon sends us to for filing a claim and explaining the problem doesn’t work! (The captcha doesn’t work).
after finding an email: we received the booklets in English as PDFs. Great. We open the first box… all the clues are in German. So after printing around 50 pages ourselves, it’s still unusable.Offering the calendars in English is great, but everything needs to be in English, otherwise it’s misleading advertising…