Thameslink Reviews 

Its started again
First signs off winter and the staff all trough a sick

Two nights on the trot, trains cancelled and delayed trying to get home from work

It only ever gets worse the worse the weather

The staff have nothing to lose as tfl won't sack them so why not go off sick

Just about every time I or one of my ga.ily trusts this company to run the services it advertises, it fails to deliver. Trains are late or cancelled and the information given is pathetically bad, even contradictory. As I write I am waiting at a station, yet again, to find some way.to het home even though I should, if the trains could be relied on,already be there. I would be understanding if this was an occasional blip,.but no it is what I have come to expect from them.

The worst customer relations team ever! My train got cancelled on the 1st of August, today is the 30th of September and I am still battling to get a refund for my CANCELLED train!

Lovely service recieved Melisa
Information desk Kings Cross St Pancras Station..
Overall 110%

Very regular cancellations, even more frequent delays. Their delay repay is a stingy joke, getting pence back for cancelled services.

Toilets are worse than pub toilets, WiFi rarely works. But hey, let's all pay hundreds of pounds a year to travel, not by choice, on this ghost train of a service.

Just an awful train company. Constantly late or cancelled. Like every single journey! Toilets never work. Really stingy with delay repay (I literally just got 60p back for a cancelled train after I paid an extra £16 for a taxi).

And the worst part is, you have no choice but to get that train. I actually dread getting this train. Just greedy people making money off people.

Can someone tell me how a signal problem in Harpenden kicks everyone off at Wheathampsted??? 🤷‍♂️. But there’s a train 20 minutes later that picks everyone up? 🤷‍♂️. Awful service!!! It’s not as if we have a choice to use another company!

This service is an abomination and a poorly run crime syndicate. Charging extortionate prices for a service that has never demonstrated an ability to function in a way a paying customer should rightly expect. It’s either, not enough staff to operate a train service, delays that mean stops are missed to try and make up time, faulty signals… EVERYDAY?!? if any of us working people displayed this level of incompetence in our roles we would have been sacked a long time ago. Imagine all the people that have missed job opportunities or made a bad first impression because their train comes 30 minutes late or doesn’t come at all.

They ought to half the travel fare if they only provide half the service. The WiFi doesn’t even WiFi.

It says date of experience… it’s everyday

Morning train are always late or cancelled, services are disgusting and they are not serious

Trains are always cancelled, and everytime they give such little compensation, too unreliable to use to get to work.

This joke of a company is beyond belief, if you are travelling to the south of England do yourself a favour and avoid at all costs. Overpriced unreliable incompetent. I wish I could swear on this platform perhaps it is as well I cannot.

This review is to thank Alex, the orange-vested ground service agent working for Thameslink at St Pancras station platform B at 18:45 pm on 17 September. I was a lost foreigner with a big bag and he went out of his way to get me to King’s Cross and on the best-suited itinerary for my destination after a train was cancelled. I am extremely grateful for his exceptional kindness and professionalism. Thank you

I seriously hope this mafia company goes bust as soon as possible. The disruption caused to thousands of commuters every single day is a disgrace. The government is nowhere to be seen, while these worms continue to make money without investing in their outdated, constantly malfunctioning railway lines, causing cancellations and delays every single day

Worst rail line for delays, won’t inform you until they have already missed the arrival time. Along with issues that they haven’t fixed in weeks that effect all of their lines

Another day… another delay.

Today, my Thameslink train is already delayed by 9 minutes as I write this review. And, realistically, that could very well increase over the next few minutes.

The frustrating thing is that this doesn’t feel like an anomaly. Delays seem to be a constant feature of the Thameslink service, with very little indication that anything is being done to make the service more reliable.

What should be a straightforward and comfortable commute into London is often anything but. A delay quickly leads to overcrowded platforms, packed trains and little to no chance of getting a seat. Instead, you’re left standing or squashed into a carriage alongside other equally frustrated commuters.

For those of us who rely on Thameslink and don’t have a realistic alternative, there isn’t much we can do other than keep raising the issue and hope someone actually listens.

Passengers deserve a reliable service. Delays shouldn’t simply be accepted as part of the daily commute.

I was trying to book a return ticket from Luton to London Bridge. For some reason the website was showing me an error and I could not proceed with the payment (twice). I closed the browser window and started over and - as I was in a hurry - I forgot to change the date from “today’s date” which was 7th of September. I checked the app - the only way to request a return was by contacting them 1d in advance which of course that was not possible. I emailed them and got an automatic reply that it can take up to 20 days🤦🏻‍♀️. I called customer service, Simon initially wasn’t very interested in helping me and reiterated the refund conditions and that I could apply for it from the app. Then placed me on hold, probably pretending to check further because he came back with the same story + “unfortunately”. No explanation whatsoever. I think it must have been because the ticket was non-refundable (which is something I only discovered later), however Simon couldn’t have been asked to check anything I guess (otherwise he should have mentioned it and put this to bed). At the end of the call he mentioned his name again. Thanks for wasting my time Simon! Giving it two stars because the developers of the app did a good job and the apps actually easy to use!

Every day there is an issue ! Continuous cancellations and delays. I have been using this service for 2 years and have nearly a books worth of pictures of all the delays etc. And they keep the prices the same ! The toilets are often not in use and are disgusting. Stop advertising that you are decent on fb because you are lying to people.

Abysmal

Utter disgrace
Yet you can count Yr bottom dollar the ceo and other board members are all getting pay rises

Today, Thameslink from Sutton via Mitcham Eastfield was cancelled again.

I want to be a train driver on Thameslink/GreatNorthern. Get paid to drive trains that never run. Best job in the world ! This firm has got to be top of the pops as the most incompetent company in the United Kingdom.

Evening commute ….

Same first class third world service from Thameslink/GreatNorthern . No trains running from Kings Cross on Cambridge Line . Hopped over to St Pancras severely delayed services to Cambridge. Cherry on the cake no toilet facilities at St Pancras either .

So yet again the train is travelling fast from Stevenage to Cambridge so anyone who lives inbetween these stations (there’s a lot of us) is getting turfed off.

People pay up to £8000 a year for this nonsense. When is an authoritative body going to hold this company’s management to account ?