Products are good. variety ok. purchasing needs a lot of work. Had issues with purchasing items. spoke with customer support that are aware of the issues but do not seem to have a desire to fix them,... Toon meer
Bedrijf heeft geantwoord
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SCAMMERS Signed up using the $1 for 30 day special Didn’t receive login details Emailed asking why they didn’t provide them with no reply Emailed again a few months later after they had taken... Toon meer
Bedrijf heeft geantwoord
Have brought a few J4s all come as described, at a good price, overall a good experience.
Bedrijf heeft geantwoord
Delivered through express post just 2 days on arrival. Yeezy 350 beluga. My wife loves it. It's genuine. No other store I could find with this price.
Bedrijf heeft geantwoord
3,7
Gemiddeld
130 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bad shipping time
Shoes were good. Shipping time is disgusting. Purchased 01/01/2025 and shipped on 06/02/2025.
1 januari 2025
Antwoord van The Retailer
Glad the shoes were good, Neil — but that shipping time was genuinely too slow and we're sorry. Faster dispatch is something we're focused on. If there's anything we can make right, email support@theretailer.com.au. — The Retailer team
Antwoord van The Retailer
Thanks, Szymon — great to hear the prices and cheap shipping to Europe landed well. Appreciate you! — The Retailer team
Antwoord van The Retailer
Thank you, Alfred! Products, service and prices all hitting the mark is exactly what we aim for. Cheers! — The Retailer team
Great communication between customer…
Great communication between customer and business, and they offer amazing value for sneakers and garms highly recommend this business to get your goods from
28 januari 2025
Antwoord van The Retailer
Appreciate it, Hans — great comms and real value on sneakers and garms is the goal. Thanks for the recommendation! — The Retailer team
Excellent
Extremely happy with the retail correction.
If you’re after Grails at prices that aren’t crazy this is the place.
Read the delivery and product details and you won’t have any surprises other than you’re fresh grails!
28 januari 2025
Antwoord van The Retailer
Thank you, Luke — grails without the crazy markup is exactly the point, and great call on reading the delivery details. Enjoy the heat! — The Retailer team
PERFECT!!
all perfect, bought from spain and got my order in 14 days, will be ordering again soon!!
27 december 2024
Antwoord van The Retailer
Thank you, Fernando! 14 days to Spain and you'll be back — that's what we like to hear. Appreciate you! — The Retailer team
Ordered in November it’s now been a…
Ordered in November it’s now been a month only to be told they will deliver late Jan 2025. They really need to work on their business delivery process. It’s not worth $30 a fee if you’re having to wait that long. Fix your delivery process or give your customers an update on the delivery time, been a member since June however the delivery is a big let down for customer experience. Other than that I am happy with all of the goods I have purchased so far.
18 december 2024
Review zonder uitnodiging
Antwoord van The Retailer
Sara, a month's wait with delivery pushed to late January isn't acceptable, and you're right that we should have communicated the timeline proactively. Thank you for sticking with us on the products. If that order caused you any loss, email support@theretailer.com.au and we'll make it right. — The Retailer team
Antwoord van The Retailer
Thanks, Tye! Great service, good shipping and great prices — exactly the combo we're after. Appreciate you! — The Retailer team
Antwoord van The Retailer
Thanks for the feedback — you're right that our delivery cost too much. We've since restructured our shipping rates to be much more reasonable. Sorry it was a sticking point for your order. — The Retailer team
Got the wrong size for one of my order.
25 oktober 2024
Antwoord van The Retailer
Van, sending the wrong size is on us and we're sorry. If this was never put right for you, email support@theretailer.com.au with your order number and we'll replace it or refund you. — The Retailer team
Great website only downfall iggs the…
Great website only downfall is the shipping time
11 november 2024
Review zonder uitnodiging
Antwoord van The Retailer
Thanks, Pamatangi — glad the site and range deliver, and faster shipping is exactly what we're working on. Appreciate you! — The Retailer team
I just sneezed with a mouthful of milk
Everything is legit but takes AAAAGES to to process.
They might sell stuff they don't even have in their inventory, but they let you know and offer a refund/replacement.
Otherwise, very cool scheme, cheapest legit stuff I can find definitely worth the 30 a month. Would be 5 stars if I won a raffle.
26 oktober 2024
Antwoord van The Retailer
Ha, love the title! Everything legit and the cheapest you can find is exactly the goal — and you're right that processing can run long, we're on it. Fingers crossed for that raffle win! — The Retailer team
Paid membership: 30 Day shipping in Australia
Great online marketing, membership great, range is great!
But the time it takes for you to get your order is ridiculous. Why does it take so long? I was advised by the customer service, 20 days before it's dispatched and 10 days shipping?
This is th service for a paid member? Wow. If you fix the shipping part of this site. You would be unbeatable. But till then, you are sooo wrong for playing people.
I've been advised 2 more weeks till I receive my Jordan's that were supposedly in stock..... In Europe somewhere. Fingers crossed.
And this raffle thing, is it even real? My gut says no. So, unless you post people winning then I'm sooo doubtful of this business
Will happily change my review if the above turns out to be true.
26 oktober 2024
Review zonder uitnodiging
Antwoord van The Retailer
Hi John,
You placed your order 7 days ago (5 business days) and it is already in transit to us, and will be dispatched within the next 7 business days, then we estimate it’ll take another 3-5 days to you max, the items are coming from
Thank you for your feedback. We understand the frustration with wait times, and we apologize for any inconvenience. As stated on our product pages, some items require up to 20 business days for processing, especially when sourced from our partners overseas, such as in Japan. This timeframe ensures we can manage any potential delays, which are rare but can happen.
We pride ourselves on transparency and legitimacy. Our raffles are fair, and we frequently showcase customer highlights, Trustpilot reviews, and winner photos on our website and Instagram. We even conduct and post live video draws on Instagram to maintain full transparency.
We’re committed to getting your order to you as quickly as possible. In the future, please feel free to reach out with any questions about processing times—we’re always here to help! Thanks, Team Correction
Great service
Ordered from them a dozen or so times and so far it’s been an amazing experience, the products are all authentic and their customer service has been amazing. The only thing I believe they should work on improving should be their delivery wait time sometimes the orders can be delayed for an extended period.
25 september 2024
Antwoord van The Retailer
Thank you, Sam — a dozen-plus orders all authentic with great service is exactly what we're going for. You're right on delivery time, and we're working to cut it. Appreciate you! — The Retailer team
I.was a bit concerned when I had no…
I.was a bit concerned when I had no delivery details initially
25 september 2024
Antwoord van The Retailer
Thank you for your review! We understand your concern about not receiving delivery details initially, and we apologize for any anxiety that may have caused. Our processing times are typically 1-20 business days, and we appreciate your patience. Your feedback is valuable as we strive to improve our communication.
Jordan 1 Mocha Sneakers
I have not received the product that I purchased and no communication from Retail Correction at this stage to inform me why delivery has been delayed.
Update 10/10/24: They have responded to email and advised delivery status will be updated next week.
Update 18/10.24: Sneakers have now been delivered. I recommend Retail Correction but you just need to be patient.
25 september 2024
Antwoord van The Retailer
Thank you for your feedback. We acknowledge the delay in receiving your order and understand the frustration it can cause. Your order is within our 1-20 business days processing time, and we appreciate your patience as we work through it. We’re glad our team has reached out to provide an update on your delivery status. If you have any further questions, feel free to contact us.
this company is a joke
this company is a joke, i received some fake yeezy x gap merch from them and they are refusing to refund me i will not be buying from this company ever again due to long shipping delays, fake items and them begging customers to give them good reviews in exchange for "store credit"
1 oktober 2024
Review zonder uitnodiging
Antwoord van The Retailer
Hi, we prioritize customer inquiries just as much as we do authenticity. In the past few months, we’ve sold over 1,500 AUTHENTIC Yeezy Gap items, making it impossible that you received fakes.
After reviewing our records, we couldn’t find any orders or emails associated with your name, which raises concerns that this may be a false review intended to harm our business.
If you have a legitimate issue, please contact our team directly, and we’ll be glad to assist you. However, we assure you that there’s no chance you received counterfeit products from us.
Product was really good and authentic/shipping Delays
Product was really good and authentic, I purchased several items which was all of great quality. However shipping times were ridiculous and was waiting for over six weeks for some of the items, customer service also slow and average communication.
24 september 2024
Antwoord van The Retailer
Thank you for your feedback! We're glad to hear you enjoyed the quality and authenticity of our products. We apologize for the shipping delays and any communication issues you faced; your insights are important to us, and we're committed to improving in these areas. We appreciate your support and look forward to serving you better in the future!
100% Worth it
Retail Correction drops a lot of limited sneakers way under retail, and you can save hundreds buying here instead of overpriced sneaker stores. 100% worth the membership
1 september 2024
Review zonder uitnodiging
Antwoord van The Retailer
Hi Nehan,
Thank you for the fantastic review! We’re thrilled to hear you’re finding great deals on limited sneakers and enjoying the savings through your membership. It’s our aim to offer unbeatable value and access to top-notch sneakers, so it’s great to know we’re delivering on that promise.
If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help you make the most of your membership!
Thanks again for your support!
website is good
website is good, but waited over a month and still waiting to be delivered
26 augustus 2024
Antwoord van The Retailer
Hi Tiani,
Thank you for your feedback. I’m sorry to hear about the delay you’ve experienced. We strive to be as transparent as possible with our processing times and delivery estimates. During the purchase process, we mention that processing can take up to 20 business days. Once your order is processed, delivery can take an additional 10 business days.
I understand that waiting over a month can be frustrating, and I appreciate your patience. If you have any specific questions about your order’s status or need further assistance, please don’t hesitate to reach out to our customer service team. We’re here to help and want to ensure you have a positive experience with us.
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