The Bath Authority Reviews 

Can I do less than 1 star? If I could I would. I thought Home Depot was the worst company to have done work in my house but Bath Authority came in and said hold my beer. I should have known when their salesman offered a bath job about 3k higher than literally anyone else offered but they pretended to give me the “friends and family” discount which just brought me to everyone else’s price. But I’m getting windows done through Universal windows so I thought it made sense to use associated companies. Guess I’m the idiot. Especially when even people at Universal windows have said not to use Bath Authority. The first set of workers to come came and bad mouthed the other workers that I could have got saying that this is the best crew and everyone else does shady work (nice just what I love to hear). Showed up with the wrong size tub that was 5 inches too small. They then offered to build a wall for my now smaller tub. I obviously didn’t want that who would right? It’s almost like I bought a product and service and wanted the product and service I’m paying for. Well I talk to a manager (Andre I think his name was. He was forgettable at best) who pretends to care and promises the right tub will come in a week even if he has to go personally and get it. Almost a week later and my wife misses a call getting a voicemail saying that the tub will be later than promised. A real man of his word since he wasn’t going to get the tub. Finally another crew of workers come and say they’re here to fix the problems from the other workers. Oh by the way he showed up about 2 hours later than they said they would be there. Which was nice waking up at 7:30am on my day off when I was told the workers would be there at 8am and then they show up at 10am. Then he proceeds to install everything at about the skill level of a drunk toddler. The shower head and faucet are not aligned. The caulking is god awful. Edges are all crooked. And the best part, they broke the tower and gave me a completely different color one (my shower is white the replacement tower is brown) saying they’d be back within a week with the new one. Welp, 2 weeks now and no new one here. They also offered to come down in price. I’ve checked the amount I owe many times and price never changed. Please whatever you do. Go with anyone else. Find a homeless man on the street and ask him to do it. Ask your now dead great grandfather to do it. Any other option will be far better than what they’ve done. I will now have to pay another company to fix this mess and I’ll still have to pay for the train wreck they put in my bathroom. Thanks Bath Authority

Update: as of April 9th, 2024. Bath authority immediately responded to my review saying looks like I’m already working closely with their customer service. I am not working closely with their customer service. That’s a lie. I never heard from them. I have called three times and even left a message. No one ever answers and I never get a response. They know how to get ahold of me. They’re maintaining their position as probably worst company you could ever have provide a “service”

I am so glad I chose Bath Authority for my remodel. Everyone I talked to was very friendly and made the process so effortless. The installer Travis Black knew what he was doing and did an excellent job installing walk in showers in both bathrooms. I couldn't be happier. I highly recommend Bath Authority.

Extremely bad experience the sales person lied to us over and over after I asked about upgrades the install took months to get everything so it was overpromise and under delivered. Then I wrote them a check, but they didn’t cash for three months later, and had no explanation for it, don’t do any business with this company. There’s plenty of others out there a lot less money in a better experience.

They were amazing. The installer Tyler Lentini worked really fast. He was amazing and cleaned after himself even when I asked him not to because I wanted to do it. He was respectful and very funny. Would recommend

The team from start to finish has been great. We really enjoy the finished tub and walls. Bringing an old house back to life.

Our experience with The Bath Authority was nothing less than perfection! Cody and Ethan were extremely professional, they showed up exactly when they said they would. They tore out the old shower, ran new plumbing, waterproofed everything, and installed the new shower in under 7 hours! It was honestly incredible! I will recommend this company to everyone I know! And the best part…The end result is stunning!

Easy process, quick installation, and professional workers! It's been a few days with a few uses of our new shower/tub and we are very happy! (Our installers were Nick and Hector!)

John made the process of choosing Color, Design, Fixtures effortless. Dave, Kenny completed the install in 1 day. Their workmanship, attention to detail and housekeeping was exceptional. Customer Service was courteous, pleasure to deal with. I highly recommend The Bath Authority.

The salesman was very polite and knowledgeable
He answer all my concerns. The installer was very knowledgeable and polite. He left the area spotless. I had an old tub turned into a walk in shower.

The crew was awesome . Worked with me a on all aspects of the job. On time , polite, parts came in on time . Would recommend to anyone .

Great experience! The installation went great. Installed in 1 day. The guys installing worked very efficiently and kept us informed all thru the process. Very professional and I definitely recommend Bath Authority. Extremely satisfied.

I wish that I would have done this years ago. The installers were polite, professional and they did their best to keep my house as clean as possible during the whole process.

From the sales rep to the installers, the people are great. Knowledgeable, responsive, efficient, clean and true to their time tables. I have a new shower enclosure in time for the holidays. Thank you!

The installation was a lot quicker than I expected .
The workers knew exactly what they were doing .
They cleaned up the place as they worked .

What a great company. I had them replace a walk in shower. They did a fantastic job. Looks amazing. Left the area spotless. Best part was the workers were friendly and answered all my questions about the install. Customer service department was extremely helpful and courteous. I will definitely call them again when I'm ready to redo my other bathroom.

Andre the manager is very respectful, accommodating, and hires quality employees. The salesman, Sam, is very respectful, accommodating, and gave me the best deal possible. The two gentlemen doing the installation, Tom and Joe, are as good as it gets. They are very respectful and skilled, they take the time to answer all questions, they are very diligent with the work that they do, and they are very careful to not leave a mess. I highly recommend them.

Danny & Tyler were great. Would gladly recommend them, and Bath Authority, for tub to shower remodel.
10-12-2023.

We had our outdated shower replaced by this company. The entire process, from sale estimate to installation, went smoothly. our installer Brodie was courteous, professional, and efficient. We are satisfied.

Wish we’d done this years ago! Appreciate the professionalism of our installer Kenny. We’ve worked with other home improvement companies and can highly recommend the Bath Authority from sales to job completion.

Zach Taylor and his helper from The Bath Authority completed our new walk-in shower in ONE day and it's absolutely beautiful.

When they left it was like nobody was ever there and spotless. Zach's communication throughout the work was outstanding, pre-job, during and post job.

The workmanship and quality of the materials are even better than we expected.

Big thank you to Zach and The Bath Authority for giving us the bathroom of our dreams and for making the entire process incredibly smooth and easy. Highly professional staff in all regards.

Highly recommend The Bath Authority for home improvement projects.

John O'Malley
Cleveland, Ohio