The Website is not very user friendly
This was my second time to use this website to print family photos for picture frames. The first time I was super happy with the quality of the photos I received and very impressed by their Customer Service when some of my photos arrived with white bands down each side. I understand the lovely person I spoke to back then has sadly since left the company.
My second experience has been disappointing. When placing the order, I phoned for guidance about the formatting of a 4" x 4" photo, and was told that I would learn by playing with the formatting... Based on my recollection of the advice received on the first occasion, I deselected cropping... and frustratingly received my photos with white bands down each side... This time Customer Service advised that "it is geometry...", which I don't feel is very helpful after having paid for my two prints and postage... With regard to my disappointment about having paid for my two prints and postage that "it is not about the money..." Customer Service also said, "It's is not about the money". I tend to agree, because unsure that my formatting was correct, I only chanced two 4" x 4" prints. It is however about helping customers to obtain successful results on a website that is not terribly user friendly.








