cheesegeek Reviews 554

Antwoord van cheesegeek

10 uur geleden

Hello,

Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed The Jimi!

You're absolutely right that the weight of the Eastwood add-on is currently missing from the website, and we appreciate you bringing this to our attention. We'll be reviewing this as a priority, as it's never our intention to leave customers without the information they need.

Our Eastwood add-on should be supplied as a 150g portion, so I'm very sorry to hear that the piece you received was significantly underweight. It appears that an error was made when the cheese was hand-cut, and I completely understand your disappointment, particularly given the price paid.

Please accept our sincere apologies for this mistake and for falling short of your expectations on this occasion. I've contacted you directly via email to offer a resolution and make things right.

Thank you again for your feedback. It helps us identify where we need to improve, and we hope to have the opportunity to provide a much better experience next time.

Best wishes,
Jen
Team cheesegeek

Antwoord van cheesegeek

2 dagen geleden

Hi Mrs Badger,

Thanks so much for taking the time to leave a review, and for your kind words about both our cheese and our team. We're genuinely sorry that your experience didn't live up to expectations.

We completely understand how frustrating it was to wait so long for your first order, especially when you were excited to receive it. We're also very sorry that your second order didn't go as planned, resulting in a later dispatch and a further delay in delivery.

Although we send all orders on a next-day service, we appreciate how disruptive courier delays can be when they occur. We're sorry that these issues led you to cancel your subscription, but we're grateful you gave us a try.

Thank you again for your feedback - we'll be sure to take it on board as we continue to review our delivery service. If you'd like to discuss anything further, we're always happy to help via hello@thecheesegeek.com.

Best wishes,
Jen

Antwoord van cheesegeek

2 dagen geleden

Hi Phillip,

Thanks so much for your review – we're delighted to hear you're enjoying your subscription!

We're sorry your recent order arrived a day late, especially during such warm weather. While our packaging is designed to keep cheese cool in transit, we completely understand your concern when the ice pack had melted on arrival.

If the condition of the cheese wasn't as it should have been, please do get in touch with our team at hello@thecheesegeek.com and we'd be happy to help.

Thanks again for taking the time to share your feedback.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

2 dagen geleden

Hi Silviu,

Thanks so much for the five stars! We're so happy you've been enjoying your orders with us, and we're really grateful for the lovely feedback.

We hope to see you again!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

20 mei 2026

Hi Helen,

Thanks so much for your review!

I'm delighted to hear you were happy with the service, but I'm very sorry again for the packing error on your order. Each cheesebox is lovingly hand-packed and, on this occasion, it sounds like our lovely Cheese Whisperers made a human error.

We really appreciate the chance to put things right, and we hope to see you again for a smoother experience next time!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

20 mei 2026

Hi Barbara,

Thanks so much for the five stars! I'm thrilled to hear your loved one was happy with their cheesebox. Thanks so much for trusting us with your special gift, and we hope to see you again soon for more cheesy joy.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

12 mei 2026

Hi Peter,

Thanks so much for the 5 stars! We really appreciate it 🤩

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

11 mei 2026

Hi Ann,

Thanks so much for taking the time to leave your feedback, and I’m really sorry that your order didn't arrive on the chosen day. We know how important it is to receive your cheese on time, and we completely understand how disappointing this must have been.

Due to a scheduling issue around the Bank Holiday period, we had to adjust the delivery date for your order. We did reach out in advance to let you know and offer an alternative, and as we didn’t hear back, the delivery was rescheduled by one day. We also included a complimentary pack of crackers as a small apology for the inconvenience.

I’m very sorry again for the disappointment caused. If you’d like to discuss this further, please do get in touch with us directly via hello@thecheesegeek.comand we’ll be happy to help!

Best wishes,
Jen

Antwoord van cheesegeek

7 mei 2026

Hi James,

Thank you so much for the lovely review!

Our monthly selections are specially curated to showcase a range of styles, textures and flavours for a beautifully balanced cheeseboard, so it's great to hear you enjoyed the variety of your box.

We hope to see you again very soon for more good, honest cheese 😇

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

7 mei 2026

Hi Mike,

We really appreciate the kind words, and we're delighted you feel the cheese and service are worth 5 stars! 🙏

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

7 mei 2026

Hello

Aww, thank you so much for the "grate" review! We're over the moon to hear you've been happy with the overall experience.

We hope to see you again.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

5 mei 2026

Hi Nick,

Thanks so much for taking the time to leave your feedback. I’m really sorry to hear you’ve been disappointed with the service.

You shouldn’t have received the same selection twice, and I completely understand how disappointing that must have been.

I’m also sorry to hear there have been a few delivery issues along the way. Since moving our fulfilment from London to Edinburgh, we’ve seen a bit more inconsistency with deliveries in some areas, and we’re actively working on improving that.

To apologise for the overall experience, I’d love to offer you a complimentary cheesebox with a different selection, delivered on a date that suits you (either now or with a future subscription delivery). I’ll be in touch directly to sort everything out.

We really appreciate your support, and I’m genuinely sorry things haven’t felt as smooth as they should. I’ve also shared your feedback with the team so we can keep improving.

Best wishes,
Jen

Antwoord van cheesegeek

11 mei 2026

Hi Myles,

Thanks so much for the lovely review - we're so happy to hear you enjoyed your Mystery Cheesebox, and that you've been pleased with the efficiency of the deliveries and service! 🤓

We really appreciate the five stars. Thanks so much for your continued support - we hope you enjoy your next delivery just as much!

Jen
Team cheesegeek

Antwoord van cheesegeek

7 mei 2026

Hi Don,

Thanks so much for taking the time to leave a review. We're very grateful for the 5 stars 💛

This is what we love to hear!! Our geeks are passionate about sharing the most unique, exciting and delicious artisan creations that you might not have otherwise heard of.

We hope you've discovered some new firm favourites - and we hope to see you again soon.

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

29 apr 2026

Hi Laura-Jane,

Thanks so much for the review, and for the 5 stars! It means a lot - and we're thrilled you feel happy with the service despite the delivery hiccups. We really appreciate your patience and understanding, and we're so glad you've been enjoying the cheese 🥰

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

29 apr 2026

Hi Claire,

Thanks so much for taking the time to leave a review, and I’m really sorry your son’s birthday order didn’t arrive on the day you were expecting.

I completely understand how disappointing that must have been, especially as it was ordered in advance for a special occasion.

While the order was dispatched on time with a next-day service, the courier delay meant it arrived later than planned, which I appreciate is frustrating when it was intended as a gift.

We’re really grateful for your support over the years and I’m genuinely sorry this experience has affected your confidence in us. Thank you as well for your feedback - we do take it seriously and are always working to improve the reliability of our service.

If you’d like to discuss anything further, please don’t hesitate to reach out to us directly.

Best wishes,
Jen

Antwoord van cheesegeek

28 apr 2026

Hi Nicky,

Thank you so much for the kind words - it really means a lot to our little team! 🙏

We're very grateful for your review, and for your patience whilst we worked to resolve the delivery issues affecting your order. So happy to hear you were pleased with the support you received as well as the resolution. Whilst we can't always stop deliveries going awry, we'll always try our best to put things right for our lovely customers.

Thanks again for bearing with us, and we do hope to see you again soon! 💛

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

21 apr 2026

Hi Catherine,

Thanks so much for the lovely review! 😍

We're very grateful for your kind understanding regarding the human error on your order, and really happy to hear you felt it was dealt with quickly.

We hope to see you again!

Jen
Team cheesegeek 🤓

Antwoord van cheesegeek

21 apr 2026

Hi Eddie,

Thanks so much for the 5 stars! We're really happy to hear you and your loved ones have enjoyed the subscription and the service. 🥳

Our monthly cheeses are hand-picked to be bang in season when they arrive with you, and we always aim to include the very best artisan creations from around the UK and beyond.

We hope to see you again for more cheesy delights!

Jen
Team cheesegeek 🤓