Great experience with The Cheese Lady team. I prepared a special cheese board event with specific cheese types. The Cheese Lady team helped me identify and pick alternative cheeses when the ones tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great selection of cheese. I trust this company. Everything about the service, choosing ultimate freshness delivery dates. Superbly packed (which is so important. The courier followed my written... Toon meer
Bedrijf heeft geantwoord
One of my best online shopping experiences to date. My order arrived on time and carefully packaged, complete with cool packs. The cheeses; what can I say ? Sublime ! All beautifully presented... Toon meer
Bedrijf heeft geantwoord
Very Happy I found The Cheese Lady.. Wonderful selection of Cheese , all of them described in details that are so good to know. It means a lot to know where & How they were made.The authentici... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We offer a curated selection of the best farmhouse and artisan cheeses (also known as fine cheese) from Britain and the Continent that will make you feel spoilt for choice.
Contactgegevens
3 Court Street, EH41 3JD, Haddington, Verenigd Koninkrijk
- 01620823729
- hello@thecheeselady.co.uk
- thecheeselady.co.uk
4,9
Uitstekend
826 reviews
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Great people great service great cheese
The delivery was prompt and the personal touch of a phone call to confirm details was refreshing. The cheese as always was high quality and delicious
6 augustus 2025
Antwoord van The Cheese Lady
Thank you for your kind words and the wonderful review, Michael! We're so pleased you enjoyed the cheese and our service. We look forward to serving you again soon.
Warm wishes,
Svetlana (The Cheese Lady) & Team
Brilliant cheese!
We purchased some cheese for a gift. The package arrived as advertised on time, well packaged and the recipient loved it.
5 augustus 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Iain and Celeste! I'm thrilled to hear that the gift arrived on time and was so well received — there’s nothing better than sharing the joy of cheese! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Svetlana (The Cheese Lady) & Team
The cheese was delicious and the…
The cheese was delicious and the company very responsive and accommodating.
5 augustus 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Jessica! I'm so pleased you enjoyed the cheese and found our service accommodating — it means a lot to us. We look forward to delighting you again soon. Svetlana (The Cheese Lady) & Team
Found by total fluke whilst looking for…
Found by total fluke whilst looking for a very particular cheese which they happened to stock. Delivery was exactly when they said it would be. Good experience all round
5 augustus 2025
Antwoord van The Cheese Lady
Thank you so much for your kind words and the wonderful review, M Kaveney! I'm delighted you found us (sometimes the best things happen by fluke!) and that we had the cheese you were looking for. We look forward to serving you again soon. Many thanks, Svetlana (the cheese lady) and Team
Great range on unusual cheeses
Great range on unusual cheeses. Ordering was easy and delivery was very quick with the cheeses all well packed in a cool bag.
29 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Andrew! I'm thrilled to hear that you enjoyed shopping with us and enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Delicious
Easy to order. Wonderful selection. Delivery was very efficient. The cheeses we ordered are delicious. Thank you
1 augustus 2025
Antwoord van The Cheese Lady
Thank you for the fabulous review, Bernadette! I'm thrilled to hear that you enjoyed shopping with us and enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach our - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Absolute delight
Absolute delight. Delicious cheeses, very fresh, neatly packaged. Will come back again and again.
31 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Helena! I'm thrilled to hear that you enjoyed shopping with us and enjoyed our cheeses. We look forward to welcoming you back soon! Many thanks, Svetlana (the cheese lady) and Team
First class
30 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Bryan! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
All ordered items were delivered in…
All ordered items were delivered in excellent condition, on due day - and with the nice touch of a sample of another cheese
30 juli 2025
Antwoord van The Cheese Lady
Thank you for the fabulous review, Sarah! I'm thrilled to hear that your order arrived safely and in excellent condition. I hope you are enjoying the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Appalling Customer Service
I ordered a variety of cheeses, drinks and crackers on the 15th July for what was to be a birthday present for delivery on the 2nd August. The Cheese Lady deducted £194 from my credit card immediately, so of course I expected no hiccoughs. On the 1st August (a full 17 days later) I was sent an email saying that they couldn't deliver the next day because it was a Saturday and they don't deliver "to the Highlands" on a Saturday. There is nothing on the order page that mentions this, besides the delivery address is in the Central Lowlands, not the Highland (I should know, I was brought up just south of the Highland Line). I emailed about this on the 4th August and heard nothing back, so I phoned the shop on the 5th to be told by Gillian that Svetlana Kukharchuk, who owns the business, would phone back. All I did get was a customer services email at 11:48 asking if I would prefer to cancel the order and receive a full refund, which is what I would have done had I known I was getting an email rather than the expected phone call. At 15:25 I got an email saying the order had been sent. I had no idea if the recipient would be in the country or what day it MIGHT arrive. BESIDES I had already arranged another belated birthday present.
In response to the reply to this review (which is the same as their email to me) I wrote:
Dear Ms. Kukharchuk and Ms. Lunam,
This is untrue on at least 3 counts including about my being told that "Svetlana" would contact me, NOT Customer Services. And how dare you claim that I was rude to Gillian personally, who I knew was doing her very best in the face of appalling your customer service and a chaotic website which doesn't explain the basics for precluding conflict. Also your own screenshot mentions the Highlands as being exceptional - I am repeating for the umpteenth time that Scone/Perth is in the Central Lowlands NOT the Highlands, so OF COURSE I would have ignored this, as would anyone else sending parcels outside the Highlands and Islands. You insist on contradicting well known facts about Scotland's geography.
I was astonished to learn that you take customers' money 2.5 weeks before even looking at the order, when the whole point of ordering early is ensure that nothing should go wrong at the last minute. So all your previous orders from me going to East Anglia weren't even read until the day before delivery! You must think I was born yesterday.
A well-run company does not blame its sub-contractors for its own shortcomings.
1 augustus 2025
Review zonder uitnodiging
Antwoord van The Cheese Lady
Dear Mrs. Oliphant,
We are sorry that your experience did not meet your expectations. However, several points in your review are not accurate.
Our website clearly states on the cart page that Saturday delivery is not available to certain postcodes and advises customers to select earlier delivery dates for special occasions.
The postcode in question is classified by our courier as outside their Saturday delivery network. These restrictions are imposed by the courier, not by us.
Orders are always dispatched the day before the requested delivery date to ensure freshness, regardless of when payment is taken.
Our business is closed on Sundays and Mondays, and your query was addressed promptly on our next working day.
At no point was it promised that the business owner would call you personally; you were advised our customer service team would respond, which they did.
Finally, we must address your conduct during communications with our staff. We have a zero-tolerance policy for abusive behaviour, and the manner in which our team was spoken to was unacceptable. While we have processed a full refund, we will not be able to serve you in the future.
Regards,
Svetlana and Pauline (the co-owners of The Cheese Lady)
Good communication
Good communication. The cheeses arrived on time, well packaged and I was kept up to date with the time slot.
29 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Carol! I'm thrilled to hear that your order was delivered safely and on time. I hope you are enjoying the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Delicious Cheeses.
Easy to find the Cheeses one is looking for. Fantastic fast delivery of well cooled products and brilliantly packaged.
25 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Penny! I'm absolutely delighted to hear that you enjoyed shopping with us! Thank you for the wonderful review, Elisabeth! I'm absolutely delighted to hear that your order arrived quickly and safely, and the you and your guests enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks again, Svetlana (the cheese lady) and Team
Had a cheese & wine party which was…
Had a cheese & wine party which was very successful. I chose the cheese and they came very quickly. As usual the cheese arrived promptly and in great condition. My guests all enjoyed the selection.
25 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Elisabeth! I'm thrilled to hear that your order arrived quickly and safely, and that you and your guests enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks again, Svetlana (the cheese lady) and Team
BRILLIANT SERVICE
This was my third large order from this company, and on all three occasions they have been faultless. Thank you very much.
25 juli 2025
Antwoord van The Cheese Lady
Thank you for the fantastic review, David! I'm absolutely thrilled to hear that you enjoy shopping with us. If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks again, Svetlana (the cheese lady) and Team
Antwoord van The Cheese Lady
Thank you for the wonderful review, Fiona! I'm thrilled to hear that you enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Antwoord van The Cheese Lady
Thank you so much for your lovely review, Debbie! I’m delighted to hear enjoyed the cheeses! If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
Beautifully kept and presented cheeses
Beautifully kept and presented cheeses. Very good service.
2 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review and your continued support, Jean-Luc! We look forward to welcoming you back soon. Many thanks, Svetlana (the cheese lady) and Team
So happy I've already come back twice
I've ordered from the cheese lady three times now. Great packaging and delivery information, a fantastic selection of yummy cheeses, and great communication if something's out of stock.
2 juli 2025
Antwoord van The Cheese Lady
Thank you so much for the wonderful review, Katie! We're absolutely delighted that you keep coming back - that’s the highest compliment we could hope for. If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help.
Warmest wishes,
Svetlana (The Cheese Lady) and Team
First time I have made Swiss Raclette
First time I have made Swiss Raclette. The cheese supplied was first class. Delivery was prompt and great care had been made in packing the produce ready for shipping. Well done.
I was a shame that the shipping company (APC) let the side down!
1 juli 2025
Antwoord van The Cheese Lady
Thank you for the lovely review! I’m so pleased to hear you enjoyed our Raclette and appreciated the quality of our packaging. We truly value your feedback about APC Overnight and will work closely with them to improve the delivery experience. Thank you again, Svetlana (The Cheese Lady) and Team
Great product
Great product. Efficient service and really helpful when I messed up the delivery. I recommend them!
1 juli 2025
Antwoord van The Cheese Lady
Thank you for the wonderful review, Brian! I'm delighted to hear that you enjoyed our products and that we could help you with delivery. If you ever need any help or recommendations in the future, please don't hesitate to reach out - we are always happy to help. Many thanks, Svetlana (the cheese lady) and Team
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