Thecoachcompany.co.uk Reviews 

Our experience traveling to Alton Towers with 36 young people was truly exceptional, thanks to our fantastic driver and the excellent coach services. Here are a few highlights that made the trip so memorable: feedback from young people and parents

1. **Professionalism and Expertise**: Our driver was not only highly skilled but also incredibly professional. They navigated the roads with ease, ensuring a smooth and safe journey for everyone on board.

2. **Friendly Atmosphere**: The driver created a welcoming and friendly environment, which helped put the young people at ease. Their upbeat attitude and willingness to engage with the group made the journey enjoyable right from the start.

3. **Comfortable Coach**: The coach itself was spacious and comfortable, providing ample room for everyone to relax during the trip. The amenities, such as air conditioning and onboard entertainment, added to the overall comfort and enjoyment.

4. **Timely Arrivals**: Thanks to the efficient coach services, we arrived at Alton Towers right on schedule. This allowed us to maximize our time at the park, ensuring that the young people could enjoy all the attractions without feeling rushed.

5. **Safety First**: The emphasis on safety was evident throughout the journey. The driver conducted thorough checks and adhered to all safety regulations, which gave us peace of mind as we traveled with a large group.

6. **Positive Engagement**: Throughout the journey, the driver encouraged positive interactions among the young people, fostering camaraderie and excitement for the day ahead. This helped build anticipation for the fun activities waiting for them at Alton Towers.

7. **Smooth Return Journey**: After a full day of excitement at the theme park, the return journey was just as pleasant. The driver ensured everyone was accounted for and comfortable, making it a seamless end to our adventure.

Overall, the combination of an excellent driver and top-notch coach services made our trip to Alton Towers not only enjoyable but also memorable for all 36 young people involved. We are grateful for the experience and look forward to future outings!

Our Journey was great, our driver Faz was 10/10. Communication from the company before hand was brilliant, Faz made us feel very welcome and catered to any needs we had such as additional toilet stops.
All round amazing service and will be highly recommending to people. Thank you.

The driver was excellent. He is friendly and patient. He arrived on time for both trips

The driver was on time. He was very polite to all and willing to load all cases onboard the coach. He explained to us about the estimated time of arrival. The coach was clean and at the right temperature. Very good service by this coach company which I will recommend.

Excellent service, drivers were really nice. Will use again.

Highly recommended company. Professional friendly service with our coach driver Ian made our experience and all the families journey to and from Gullivers world very comfortable. Will 💯 use this company again Thankyou so much

From start to finish are wedding day bus driver was amazing nothing was to much so thank you for making are day special

Coach driver was friendly and nothing was too much for him.
They were punctual for pick up and stayed with us all day.

Well priced, reliable and very friendly driver. Would 100% use in the future and recommend!

horrible !!!!
everything is mess.
The tour is scheduled for August 22, so I submitted the passenger list and all to the company at the end of May, and then I inquired about how things were going, but I didn't hear from them. In the end, I got an email telling me to wait because the contents I sent were handed over to the team more than a month later. I've tried to contact them numerous times, but I couldn't reach the person in charge. Whenever I call, he is busy or on break. they said he would check and contact me later, but they didn't keep their promise every time. It's so hard to work with them. I don't intend to do business with this company in the future. I'm going to work with another company. I'm a person who works for an agency, so I'm under so much stress because I've been getting so much complaints from my partner company. Even now, I'm worried about what if the coach company doesn't work properly. If things don't go well, I don't think there's anyone in this company who will be responsible. The bus rental fee is already fully paid. I regret doing business with this company so much.

DO NOT BOOK WITH THIS COMPANY

I made a booking for my friend's stag-do and everything went mostly well, initially. They were responsive to give me a quote and answered some of my questions. However, no one ever paid attention to anything in my emails. I would say I live in California and I would get them calling me at 03:00 to ask me a question. I would have to say the same things in multiple emails because the responder neglected to read fully the previous one. I even had someone call me and act rudely to me because I was still coordinating the original pickup location with other partygoers.

When the original plans fell through and I was able to manoeuvre a new plan, I asked for a revised quote. It should have been lower due to it being a shorter distance and less time, but they didn't drop the price at all. When I asked for a reason, I didn't get a single response, so I decided to start looking for a new company.

When I found the new company, I got a quote for £250 less so I asked to cancel my booking with The Coach Company. I almost immediately got a response telling me I have now forfeited my entire deposit and that the booking was cancelled. I was never informed of the deposit being non-refundable. I spoke with a representative on the phone before making the deposit and he told me it was refundable. If I had known it was not refundable, I would not have made any deposit. Now the company is refusing to refund me my money and not answering any attempts to reach out. I'm ready to do a chargeback on my credit card for misleading terms.

DO NOT BOOK WITH THIS COMPANY

Company refused to refund a deposit that was paid on Friday and cancelled the following Monday.
Didn't provide and T&C's to confirm their refund policy.
Firm sent me an e-mail requesting feedback about the trip before the actual trip.
Difficult to get hold of - will not consider in the future.

TCC really helped us out with our school trip with a last-minute coach as our student numbers increased unexpectedly. They got us what we needed in less than 24 hours and were very kind and helpful. Unfortunately, I can only give 4/5 as the magic extra bus broke down! I am sure it is nobody's fault, but it is something that can cause some problems when dealing with transporting young people and meeting entry slot deadlines for attractions. Thankfully, it worked out in the end. I would consider using them again.

Terrible company, clearly don't care about training staff, just want to make quick cash, very poor company,

Peter Barnes organised a 60 seater for the The People's Show Choir to travel for an all day event picking up at Sutton and Wolverhampton. We were kept informed and regularly recieved emails to ensure our booking was correct. The driver details was sent to me on the day before. Azziz and the coach arrived on time and we were very pleased with the smart comfortable coach. We were all instructed to wear our seat belts, which were all in working order. The journey went without any problem, collecting other members of the choir in Wolverhampton. Azizz dropped us as close to our venue as he could, with such a large coach. We arranged to meet the coach at the same spot at 5pm. Azziz was waiting with a smile! We had a jolly time travelling back, as we sang "Somebody To Love" which Azziz said he thoroughly enjoyed.
Thank you Peter for administering our booking and Azziz for looking after us so well!

Very poor experience. Busses were late (70 minutes in one instance) every pick up, and caused group to miss lunch and almost the entire activity. No apology, or explanation.

Horrendous company, stay away!
I would advise everyone to stay away from this company, extremely unprofessional and unreliable. We used this company for our annual nursery trip to the seaside and the driver did not turn up on the day of the trip! The children were so upset and disappointed and we had to tell them that the trip was no longer taking place.

Our Saturday school group (20 children & 2 adults) went on a sailing trip to the Isle of Wight.
We received a fantastic service from this coach company. From the very start the man I spoke to over the phone was helpful and kind. Both drivers were friendly and patient. The coach itself was the perfect size for us. Finally and most importantly the regular updates, the paperwork and the contact made by the drivers before the trip was outstanding! We will definitely use this service again.

We recently had a minibus company let us down on multiple trips for our team offsite in Bristol and Peter and the team came to our rescue! Quick and friendly service and saved the day! Thank you!!

The coach driver was an absolute legend. Nothing was too much trouble, he was early but more than happy to wait for everyone to embark and he was just fantastic. Will be using these guys again! Thanks!