Placed my first order with this company. 3-5 days they say . 2 weeks later still nothing. No communication whatsoever. I had to call them twice. I cancelled order today as the person I spoke to wasn't... Toon meer
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Lees wat reviewers zeggen
Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... Toon meer
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... Toon meer
Bedrijf heeft geantwoord
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Coal Shop
Geschreven door het bedrijf
Welcome to The Coal Shop.
> Free National UK Delivery Available* > PayPal PayIn3 Available > Seasonal DiscountsHigh Quality Products:
> Smokeless Coal > House Coal > Kiln Dried Logs > Firelighters > Coal Bunkers > Log StorageIntroduction:
We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.
Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.
We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.
Our History:
Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.
Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.
Contactgegevens
The Coal Yard, Milton Road, ST1 6LE, Stoke On Trent, Verenigd Koninkrijk
- 01782 355175
- sales@thecoalshop.co.uk
- thecoalshop.co.uk
4,3
Uitstekend
691 reviews
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Great Company To Deal With
Quality product (used previously), very good value for money - especially with summer 10% discount) and prompt delivery. Highly recommended.
28 augustus 2025
Review zonder uitnodiging
The delivery driver Adam was lovely &…
The delivery driver Adam was lovely & extremely helpful, thank you.
20 augustus 2025
Review zonder uitnodiging
Quick efficient delivery at a good price
26 augustus 2025
Review zonder uitnodiging
Great fuel
So pleased with Newburn shared it with friends in Abergynolwyn too
Great summer10 deal
25 augustus 2025
Review zonder uitnodiging
Just great
Just great! Fast delivery, well packed and very good quality.
...just the prior announcement time of delivery between 9 am and 6 pm is a little unsatisfying.
21 augustus 2025
Review zonder uitnodiging
Superb service
Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on requested delivery day. Coal was bone dry too. Will use again highly recommended.
22 augustus 2025
Review zonder uitnodiging
A good experience
Prompt, efficient and by using the Pallet Network to deliver, it was a local company with a local driver who could find us and manage narrow lanes.
Will happily buy from them again.
18 augustus 2025
Review zonder uitnodiging
Very polite team
Very polite team, when speaking on the phone, coal arrived within time slot. Coal pallet left near garage, so easy to stack. Would definitely recommend this company.
6 augustus 2025
Review zonder uitnodiging
My new coal merchant from now on.
My new coal merchant from now on.
Excellent service and prices with the option to spread the cost. Thank you.
15 augustus 2025
Review zonder uitnodiging
I will be back
What can I say? I ordered 1/2 ton of anthracite. A few days later it arrived.
This was my second purchase from the coalshop. Does what it says on the tin.
In the words of Arnie: I will be back.
14 augustus 2025
Review zonder uitnodiging
Recommend. Competitive prices and prompt delivery
Competitive prices and prompt delivery. Very happy and will continue as a customer. Recommended
20 juli 2025
Great service
Great service, have used before and will again. Fair prices and go out of their way to ensure delivery especially as ours is an awkward lane to access.
1 augustus 2025
Review zonder uitnodiging
Excellent Service
Web site easy to use, prompt response, quality product and the delivery was excellent
13 juli 2025
Review zonder uitnodiging
Coal delivery First class service highly recommend
First class service highly recommend
28 juli 2025
Review zonder uitnodiging
Never had a problem
Never had a problem, driver very helpful, good quality smokeless fuel
24 juli 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi David,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
Very efficient system from ordering to…
Very efficient system from ordering to delivery.
8 augustus 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Roger,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
The Coal Shop is brilliant
The Coal Shop is brilliant, wonderful people, old fashioned customer service, great prices with periodic promotions. They have a vast array of products. I can't fault them, I have been using The Coal Shop for 3 years now. They are my go-to for fuel, the delivery driver was super helpful and personable, even on a Monday morning!
4 augustus 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Samantha,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
I was kept well informed regarding the…
I was kept well informed regarding the delivery of the order. The delivery driver was extremely helpful and very pleasant. The contents on the pallet safe and secure.
Finally, I have used Newburn Ovals several times previously, burns well with virtually no ash. 10/10
4 augustus 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Paul,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
I could track my coal
I could track my coal. The driver phoned to keep in contact on day of delivery. He was so helpful took the coal up the drive for us.
8 januari 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Patricia,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
stocked up at summer prices even…
stocked up at summer prices even cheaper with a extra 10% discount.
1 augustus 2025
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Mick,
Thanks for your positive feedback and 5-star review, we are pleased you like the service and products provided.
We forward to welcoming you back in the future.
Stay connected for seasonal discounts and offers.
Kind regards,
The Coal Shop Team
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