Placed my first order with this company. 3-5 days they say . 2 weeks later still nothing. No communication whatsoever. I had to call them twice. I cancelled order today as the person I spoke to wasn't... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Superb service, ordered coal online checked a few things out over the phone first, coal was far cheaper than anywhere in Essex for a quality product, delivery was spot on, pallet left by back gate on... Toon meer
Good quality product at competitive price. Unfortunately despite pallets being well wrapped haulier managed to tip them over which made delivery late. But bags were restacked & delivered intact at lat... Toon meer
Bedrijf heeft geantwoord
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a sm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Coal Shop
Geschreven door het bedrijf
Welcome to The Coal Shop.
> Free National UK Delivery Available* > PayPal PayIn3 Available > Seasonal DiscountsHigh Quality Products:
> Smokeless Coal > House Coal > Kiln Dried Logs > Firelighters > Coal Bunkers > Log StorageIntroduction:
We have been providing quality fuels to the UK for over 90 years, taking pride in our heritage and expertise in the coal industry. To make our products more accessible, we created an online shop that is simple to use and easy to navigate, with our customers in mind.
Our goal is to deliver the best house coal, smokeless fuel, and kiln-dried logs at competitive prices.
We have carefully selected our most popular products and brought them to your doorstep in a few simple clicks. Our longevity in the industry can be attributed to our commitment to quality products and excellent customer service.
Our History:
Since 1932, our family business has been thriving thanks to the late Jack Harrison’s vision. We are proud to say that our traditional family values have remained at the core of everything we do. Back in the day, we used to deliver coal to local homes using horses and carts. Although times have changed, the memories of those days remain with us, and we still cherish them. As the business grew, Jack’s son Geoff joined him on trips to the mine. It was on one of these trips that Geoff thought he was left behind and walked all the way to the mine! Such memories remind us of the hard work and dedication that went into building this business. As the years went by, all four of Jack’s sons joined the business, and we have since expanded our product range to meet the demands of the modern world.
Today, we employ a team of around 30 staff who work tirelessly to deliver modern, efficient fuels to homes, factories, hotels, farms, and all kinds of premises. We have harnessed technology to keep up with the needs of the 21st century and supply garage forecourts and shops with pre-packed fuels. We moved to our current location at the industrial estate in Milton in 1992, which allowed us to expand and modernise our business to meet current requirements. We are proud of our history and the legacy that Jack left behind. As we continue to grow and adapt to the ever-changing business landscape, we remain driven by the same values that have kept us going all these years. We are grateful to our loyal customers, and we look forward to serving them for many more years to come.
Contactgegevens
The Coal Yard, Milton Road, ST1 6LE, Stoke On Trent, Verenigd Koninkrijk
- 01782 355175
- sales@thecoalshop.co.uk
- thecoalshop.co.uk
4,3
Uitstekend
691 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
Great service. Quick delivery. Very helpful driver. Definitely recommend
11 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning Ewa,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Antwoord van The Coal Shop
Good Morning Chris,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Excellent communication
Excellent communication
Provided good dates that were realistic
Called within 40 mins to advise on delivery.
Quality of goods very 👍
27 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning Pauline,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
I rarely write reviews...
Very prompt service. Coal delivered very quickly (within a day or two). The delivery driver was excellent and friendly and unloaded the fuel exactly where I asked. Neatly packed, very dry (others I have used, the fuel has been soaking wet). Reasonable price. Really good service.
22 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
The Coal Shop did a great job…
The Coal Shop did a great job organising my order of 1 tonne
of coal, and having it delivered
to me on time. Will definitely be
using you again.
27 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Thank you for the review, It is always nice to hear from a happy customer and we have met your exspectations.
We look forward to hearing from you again on your next order.
Kind regards
The Coal Shop
Excellent
Well priced, easy process to book and pay for our delivery and delivered on time as promised. All round excellent service.
26 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Thank you for the review, It is always nice to hear from a happy customer and we are pleased we have met your exspectations.
We look forward to hearing from you again on your next order.
Kind regards
The Coal Shop
Good logs great value
Good logs great value. Delivered right to my log shed
21 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi James, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Great value .
Great value .. quick service. Pallet was put directly into the garage for me which was great. Called me prior to delivery to give me notice.
18 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Really great service
Really great service, good comms, friendly delivery, top man, great company will use again
18 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning David,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Helpful friendly and delivered on time
We had a problem with the delivery date and easily changed it. Delivery requirements were clear and the driver delivered them closer than we thought he would. Not used any wood yet but it looks ok.
18 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Delivery date and address issues
Delivery date quoted in email stated the wrong weekday. I had to query this by phone to confirm the correct day of the week. There was also a problem with the delivery driver's postcode software which indicated the wrong address. Otherwise, the delivery was quick and efficient.
12 november 2024
Review zonder uitnodiging
great service
great service, and driver was really helpful when unloading
24 oktober 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning Mike,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Great quick and flexible service but mixed quality
Great quick and flexible service, placing the order was easy enough and first delivery date wasn’t suitable but with a quick email it was amended easily.
Order arrived and was able to track it, order was well packaged. My only disappointed was with the content and in particular the excessive level of loose bark (this definitely exceeded the 5% max that was stated on the description page).
We’ve ordered kiln dried logs before but never received this significant amount of loose bark in the delivery. We had to separate out the bark as we were unpacking the delivery and stacking the logs; and it’s taken up more than 3 kindling bags worth of space, which was wasted space that could have been used for more wood.
Submitted this feedback to them by email but have to date disappointingly not received any response to my email.
6 november 2024
Review zonder uitnodiging
The coal shop was a good company to…
The coal shop was a good company to deal with, they were friendly staff and the delivery was excellent
8 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Very straightforward process and good…
Very straightforward process and good value.
Efficient delivery too
8 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good Morning,
Thank you for your kind review. We hope to hear from you again soon!
Thanks,
The Coal Shop
Simple and on time great service
Simple and on time great service
7 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi John, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Grate supplier
I always get my smokeless coal from these people reliable every single time too.
Product burns hot and long, just perfect.
7 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Kieth, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Prompt delivery
Prompt delivery, and the quality of the kiln dried logs is excellent
5 november 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Michael, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Really helpful
Really helpful, the delivery button wouldn't work on the internet section, we rang them and they talked us through it. We live in a rural community where delivery is tight but they ensured we had a smaller lorry for delivery, which happened really quickly. Coal is great and works really well in our cold farm house
20 oktober 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Hi Amanda, it’s amazing to hear you enjoyed your experience with The Coal Shop - thank you for your recent purchase and 5-star review!
It's always a pleasure to hear from satisfied customers, and we're thrilled to know we met your expectations.
We look forward to serving you again in the future.
Stay connected for seasonal offers and discounts.
Thank You – The Coal Shop
Order made and I received an email…
Order made and I received an email saying it had been processed and a link to track it on. Then 6 days later I tried the link but it didn't work, no order found. So I called the coal shop and could tell that there was an issue with the order, either missed, ignored or forgotten. The next day I received an email saying my order would be delivered, 11 days after the order was placed.
It was the first time I'd tried the coal shop and due to the terrible service, it will be my last.
31 oktober 2024
Review zonder uitnodiging
Antwoord van The Coal Shop
Good afternoon, I would like to apologise for the experience that you have had, we always want our customers to have a first class experience with us, I have sent you a request for further information from yourself to investigate this further. If you could please respond to the request. I will be more than happy to email you my finding and a reason why your order was delayed.
Once again I offer my sincere apologies.
Kind regards
The Coal Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.