Thecooperway Reviews 

Oliver Strong was excellent at finding me a mortgage deal , communicated throughout the process , made it as stress free as possible , and had a sense of humour which was appreciated .

Cooper Associates have been very efficient and professional throughout the process. Jacob Dodds has been most helpful, patient, considerate, knowledgeable and professional person to deal with. My situation was not straight forward however Jake managed to find me a mortgage lender and today I got mortgage offer! I would highly recommend this service.

Graham Davidson of Cooper Associates helped me find a mortgage in a not straightforward situation. He was very knowledgeable and went above and beyond to help me. Really responsive to any questions I had. Great sense of humour which were needed in the circumstances

We had Hubert as our mortgage advisor and he was extremely helpful and supportive with every step of the process. I would definitely recommend Hubert, he helped put us at ease due to us both being extremely nervous as our previous mortgage advisor let us down. Thank you for all your support.

We had a very great experience using Coopers Associates from start to finish buying our first home.
Couldn’t recommend enough to first time buyers to use this company, we weren’t confident before finding this company when we started our journey as my partners credit rating was poor, when our applications were rejected by some banks we had no hope, we were recommended to use Coopers Associates and they were a dream.
Thank you so much to Antony Veevers who
Got our mortgage secured, we thought we would never be able to own a home and he made it all possible and made the experience very relaxed. He also found us the best deals on the market and when the interest rates changed he kept us up to date if we wanted to change our offer again to get the best deal out there.
Thank you so much. Hedley and Billie

Highly recommend this firm. Prompt and polite correspondence and knowledgeable advisers. I have used the firm for 2 remortgages and will use again in the future

We were really struggling to get a mortgage but our advisor Antony pulled out all the stops and worked his magic and we now have the keys to our new home
Antony was with us every step of the way, always available to answer any queries and updated us at every turn
The aftercare from Cooper Associates was also 2nd to none
We are so grateful to Antony and Cooper Associates and can't recommend them enough

Dale Lemon is very professional and go extra miles to help us secure a mortgage.

Great experience with Cooper Associates, dealing mainly with Anthony who was incredibly helpful. Will definitely recommend to others.

Oliver Strong - excellent customer service and as first time buyers, he was brilliant at “simplifying” everything for ease of understanding! Given the short time frame we had to complete and the never-ending saga of issues from third parties, we are extremely grateful for all the help and support he has given throughout the process. Thank you!

Want to say a massive Thankyou to Deon Depont. Without him none of this would’ve been possible from start to finish he has been amazing and has been more than just a mortgage advisor he’s helped us in ways well before we was ready to get a mortgage by giving us advice on what we needed to do with paying things off etc… When we actually was ready, it went so smoothly and quickly and he assured us from start to finish all the way through the process. When ever we needed him he answered, there was even days he wasn't working in the office but wanted to ring us to give us good news. He truly is amazing and definitely deserves a pay rise, we are so happy, we were lucky enough to have Deon appointed to us for our advisor and can’t wait to work with him in the future. He’s a good man and can clearly see he cares for his clients it’s not just a job for him, he’s been so happy for us and we can really tell he genuinely is he’s a good man!!!

Will (and Cooper Associates) has been absolutely fantastic from start to finish. He was incredibly communicative throughout the entire process, keeping me informed every step of the way and always making himself available to answer my questions.

What really stood out was how helpful and proactive he was - going out of his way to ensure I had everything I needed and that the process ran smoothly. It’s clear that Will genuinely cares about his clients and is committed to delivering the best possible service.

I couldn’t be happier with the experience and wouldn’t hesitate to recommend Will to anyone looking for a reliable, supportive, and professional mortgage advisor.

Thanks Will for all your effort.

My partner and I are in the process of buying our first home, and we were recommended to see Antony Veveers at Cooper Associates by a friend. We couldn’t be happier with the recommendation! Right from the start, Antony made the entire process smooth and far less daunting than we had anticipated. He was patient and thorough, taking time to explain every detail and answer all our questions with clarity. Antony is incredibly knowledgeable and responsive, always quick to get back to us and keeping us informed at every stage. His advice was perfectly tailored to our needs, and his professionalism gave us complete confidence in our decisions. We’re so grateful for Antony’s expertise and dedication and would highly recommend him to anyone in need of a trustworthy and skilled mortgage advisor.

Faced with the daunting task of securing a mortgage to meet our needs, our stress levels were extremely high. During our first conversation Oliver asked about our requirements and took relevant details, he was friendly, professional and most importantly reassured us that he could help.
A few days later he contacted us with details of a suitable lender, he gave us clear advice, explanations and was happy to clarify or give answers to any questions or queries we had.
We were in contact via email, text and telephone at various times and the response to any queries etc was very swift.
Oliver made the whole process as easy, simple and as stress free as possible for us, securing a mortgage, giving us advice and also arranging mortgage life protection policies.

If you are in need of a mortgage advisor, first mortgage, last mortgage and anything in between we highly recommend Oliver Strong and Cooper Associates

Just renewed my mortgage with CA for the second time.
This time around I primarily dealt with Jacob Dodds, who was very efficient in getting me the best deal possible. As usual the whole team was helpful in guiding me through and in particular Helen who prompted me to sign some time critcial paperwork I overlooked.
I will be using them again in two years when my current deal expires.

Coopers have always been incredibly accommodating and personable with their service. I have predominantly used their mortgage services, and they have always been flexible, working around my schedule and always have my interests at heart. Ultimately professional and a pleasure to deal with. Very grateful for their advice, support and help!

I have been approximately 6 years with Cooper Associates where I have a St James retirement account investment. Little did I know that there management fees were high. I was able to take court action and recoup a little of these fees. I'm now looking to invest in another pension fund. When I asked if there would be any penalties to Cooper associates if I transferred my pension fund they refused to say and I should go through SJP There reason is they can't offer me advice as I'm no longer paying for it. Wow! That's what you get for being 6 years with them.My advice if it's too good to be true stick with your current pension provider or use someone else. I'm actually going back to my company pension fund as it's more financially viable.

Oliver Strong has gone above and beyond to get us our mortgage for our first house. His professionalism, knowledge and experience made us feel very looked after and Oliver was always willing to help. Any questions that we asked were answered super quick.
Excellent service, highly recommend!

Spammed me twice, with their intention to do so in the future. No idea whom they are "Just dropping you a final note to see if you had picked up on my previous emails about our financial education seminars...."

My recent dealings with Coopers Associates for my mortgage application were nothing short of a nightmare. From the outset, there was a façade of professionalism, but it quickly crumbled, revealing a company that lacks basic courtesy and competence.

Despite being promised updates, my inquiries were met with dismissive and condescending responses from my advisor. For instance, when I sought clarity on the status of my application, I was met with the patronizing remark, "I cannot magic one up where this isn’t one." This dismissive attitude left me feeling frustrated and undervalued as a client.

Even worse, when I expressed my concerns, the advisor failed to offer any meaningful assistance or resolution. Instead, they brushed off the complexities involved, remarking, "The latest is they’re still reviewing your files we submitted last week, this isn’t a simple process of buying a new phone these things take time." This cavalier attitude towards my financial future is simply unacceptable.

As someone entrusting Coopers Associates with such a significant financial decision, I expected professionalism, transparency, and respect. Unfortunately, my experience revealed the complete opposite. The lack of communication, dismissive attitude, and overall incompetence displayed by Coopers Associates have left me deeply disappointed and frustrated.

I cannot in good conscience recommend Coopers Associates to anyone seeking a mortgage. Save yourself the headache and look elsewhere for a company that values its clients and treats them with the respect they deserve.

1 star - A complete failure in every aspect.

Sincerely,
Archie.