Thedaybreak Reviews 

The device is complete junk. The whole teeth impression is just a lure to get you to buy. It's no better than the $30 devices on Amazon. And they do not refund you at all despite saying they will.

The product is cheap & did not fit. When I attempted to return they stated it was outside the 30 day window.
My attempt was 5 days after receiving the product.

Customer service is terrible. The company is a scam & people should stay far away from them.

1 star. I would not recommend Daybreak based on my experience with their insurance communication, sales process, device quality, and customer service.

Before moving forward, Daybreak specifically told me the treatment/device would be covered by my insurance, and I have documentation showing that. I relied on that when deciding to proceed.

I later learned my insurance would not cover it because my apnea score was below the required threshold. Daybreak already had my sleep-test results when they collected payment, yet nobody told me I would not qualify for coverage. Instead, my experience over the phone felt focused on pressuring me to complete payment. Had I known the true insurance situation, it absolutely would have affected my decision. This has also affected my deductible and balances with other providers.

The original custom appliance did not fit my bite properly. Daybreak made a replacement, which took about five weeks, and the replacement still does not fit.

Wearing it causes extreme tooth sensitivity and jaw pain, severe enough to wake me up and force me to remove it. I have worn a bruxism/teeth-grinding guard before, so I know what a normal break-in period feels like. This was not even close. The pain is far beyond normal adjustment discomfort.

I requested a refund rather than waiting weeks for another remake. Daybreak acknowledged the continued fit problems but told me I am not eligible for a refund yet and must go through additional remakes first.

I am now left with a nearly $3,000 custom oral appliance that is effectively useless to me because it does not fit and causes extreme pain.

Between the insurance issue, payment pressure, severe pain, fit problems, long remake process, and refusal to refund an unusable device, the experience has felt extremely misleading and predatory to me.

I am requesting a full refund and am willing to return the device.

Falsely diagnosed me with sleep apnea, tried to refuse my cancellation of their services, texted me constantly trying to get me to keep their services, and then left me with a $3,000 bill. Took me over a month to dispute. Do yourself a favor and go to an in person sleep specialist if financially possible. These people will rob you with no regrets or shame.

Bought an apnea at home sleep test for $60ish dollars. There was a separate code my case representative needed to send in order to activate my kit. I asked for the code and they said they would get back to me. It's beens a few months now and I stopped trying. I texted him numerous times and emailed the customer service email. Never an acknowledgement. They took their commission off the kit and dropped me. Unreliable and scammers

I had a terrible experience with Daybreak. They sent me an impression kit and i signed up for the 0% finance option. But I was out of the country when it arrived. I was being called by the finance company that my 1st payment was late, but as I explained to them I hadn't even sent in the impressions. They said to talk to Daybreak. I called multiple times (no one picks up!) and emailed 3 times. They don't care and do not respond. This is what an oral device from a dentist costs, what's the point! Terrible customer service, it's a money grab STAY AWAY!

High pressure sales and they don’t provide you with any proof of your sleep study results. I changed my mind and decided not to move forward because I didn’t trust them. I never sent them dental impressions but they charged me $3940 for a device I didn’t have them make and didn’t receive. I’ve repeatedly requested my money back and they’re refusing. I’m disputing it with the credit card now. Stay clear of this company and don’t do any business with them. I consider them fraudulent and unethical.

quick to take your money, than support drops and 3 months later your stuck with a bill and thousands in debt for a device that should never have been sold to you.

Shady company. Lied to me during my results consultation, locked me into financing with a third party company with a 20%+ interest rate without disclosing they would be doing that, will not refund me despite no impressions made or device created or delivered.

This company is so full of it. The device sucks. it barely fits in your mouth. The sales guy promises check ins, a guarantee it works. I received my device on August 1st and they have not gotten back to me until today.

Fraudulent scammers. Will not disclose price breakdowns and up selling, and will not refund $2300 for a device that hasn't been made yet. Will give you the runaround. There are also FDA complaints of devices breaking inside peoples mouths while they sleep. Stay FAR away.

Very pushy sales tactics. They told me my insurance only covered $200 and I had to foot the remaining $2,242.50. I happen to check my EOB and saw they actually paid $1497.00. They STOLE $1,244.50 from me... Won't return my phone calls or emails. Next step is BBB. Avoid this company at all cost. It's extremely expensive for what you get and they are shady at best.

I ordered the device ($2,800) after I took their sleep test. The sleep test was delivered 6/2/26 and I ordeder the device the next day. They sent the impression kit and I sent that back the same day I received it. I received my device on 7/10/26. The top tray literally wouldn't stay on my teeth. The "custom made device" couldn't be that custom as I couldn't wear it. They said they would do a remake. Here we are 8/18/26 and I do not have the remake, time frame of when I will receive it and I'm still dealing with my sleeping problem. $2,800, 3 and a half months in, still no functioning device and still no sleeping solution

Do NOT order their sleep test but save your money - Daybreak sleep apnea medical provider sleep test is a scam! I would give 0 if I could. A complete scam! I ordered and paid for the home sleep test and after 2 nights got the message that results aren't conclusive and I need to do another 2 nights. Since I was traveling I wanted to do it a week later. After 5 days I get a message and email that the the results are available (??) and I should schedule a call with a 'doctor'. Nobody called me at my first appointment, but several messages before and after this date to call me, which never worked out. When someone finally called me, he asked for the problems I have: "None". "Well, do you snore?" "No" "Any other sleep problems?" "No, I'm just tired in the mornings and wanted to do this test." After this, he told me that everything is ok, I don't have sleep apnea and I don't need any device. Right after this, he asked me again if I snore. "No!" He wasn't happy about this but stayed polite. After this call, where we both agreed that I don't have sleep apnea, I am fine and don't need any sleep device, Daybreak sends me regular messages and emails with reminders to go forward with my "prescribed oral appliance to treat your sleep apnea". The 'Financial Aid Team' wants to walk me through my insurance coverage, FSA/HSA options and payment plans.
In the beginning, I answered "I don't have sleep apnea = no device needed", then blocked messages. I still get the occasional email, but don't answer. This whole "sleep test" is a scam!

Be extremely cautious when dealing with Daybreak. During my initial sales interactions, I experienced persistent, high-pressure spam messaging. When I explicitly told the sales representative I needed to discuss the price with my spouse before moving forward, they ignored my boundary and stated they would send the kit anyway "just to keep things moving."

I promptly followed up with my contact to state clearly that I did not want to move forward. After I canceled, they went completely silent. However, at the end of the month, I received notification that my CareCredit account was being charged $2,716.00 for services that were never rendered.

When I reached out to Daybreak repeatedly to resolve this unauthorized charge, customer support failed to take any meaningful action.

What a sham, paid $99 for sleep test for my VA claim test comes back positive and rep calls with info about device. Tells me they already preapproved my insurance coverage for 2 devices and they start the process of getting molds for the device etc. Before I even get the molds I get phone calls from a creditor looking for payment. I get lots of spam invoices sent to me all the time I suspected this was another and ignored their calls and emails. Come to find out it was a payment for DAYBREAK but they did not identify they were associated with them nor did Daybreak tell me I would begin getting charged already for a product I don't even have yet. After them calling and emailing me I finally realized who they were and made payments to catch up and my credit report shows late payment and took a hit from over 800 to 720. No clear answers from Daybreak just abstract email replies from different associates every time not clearly clarifying the issues. So many things about this company are shady, my insurance was NEVER preapproved, and if it was they only allow ONE device so they upsold me on an additional device and never even called my insurance. Then they send the molds and schedule a pickup for the next day then are mad when the pickup is missed, wouldn't you wait til I have them ready before scheduling a pickup? Now after telling them about my credit taking a hit because they billed me in advance they now tell me my order is canceled and I am being refunded... REFUNDED? What about my credit score? What about months of runaround and lies amd BS doctor calls and all the baloney associated with your horrible company. Avoid these jokers at ALL COST, no pun intended.

Very poor customer service. Aggressive phone calls and pressure to set up meetings that they didn't show up to, then tried to blame it on a busy schedule instead of coming clean and admitting they dropped the ball. No response to emails involving their return policy within the 14 day return window according to their published policies. Very shady and illegal practices!

Simply put, the Daybreak oral appliance has reduced my mild sleep apnea AHI 3% from 6-10 events/hr to 1-3 events/hr. It has effectively managed my mild OSA.

I had to get a few remakes, but they were easy to request, and the video and email support were very helpful.

This was the only company that took my insurance. I could not find a local dentist or online company that made MAD or oral appliances that took insurance; everybody else was cash, and it was $2000 to $6000, depending on the dentist and product. This was the only company I could find that offered a patient guarantee. Panthera or SomnoDent does not offer this money-back guarantee. Panthera or SomnoDent are not direct-to-consumer, but still, if you believe in your product, please offer a 100% money back guarantee.

However, I still suffer from insomnia, and I am still trying to resolve this. I believe my issues are because of hyperarousal. Repeated sleep studies show no breathing events during awakenings, so the device is working, but my body isn't.

I would recommend the company to anybody looking for oral appliances or CPAP alternatives.

Slow, no communication and expensive. Im over 2 months in and still no devise or response. A Lawsuit is next. DONT BUY THIS DEVICE!!!

Once my kit was delivered I began to experience incredible pain with Daybreak’s MAD sleep apnea device. They had ignored requests to support on the phone and via email. They also said I had six months to try out the device but it is only 30 days. They are behaving like crooks. Avoid them.