If I could leave negative stars I would. The form on their website for refunding store credits (aka cash owed to customers) is a complete sham. You'll receive no confirmation of receipt, no correspo... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The website was extremely easy to navigate and checkout was very straightforward. No hidden fees involved in anything - item price and shopping costs were clearly detailed. I bought a pair of black... Toon meer
Bedrijf heeft geantwoord
Great store discounts. I bought a wrong sized heels from EOS on the DOM, (rrp $199 for $71 plus delivery, coz it had an extra 20% off on the Dom, the EOS site shows $119 on Black Friday discount,... Toon meer
Bedrijf heeft geantwoord
Hi the use of the online store did not work correctly as I had to wait 2 days before it would allow me to finalise the purchase saying something went wrong. Also it took quite a while to receive the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The DOM is Australia’s official online fashion outlet offering exceptional pricing on your favourite, premium fashion brands including adidas, Jo Mercer, St. Agni, Christopher Esber, Carla Zampatti, Rollie and more. We bring you the best deals, all up to 70% Off. Always. And with direct shipping from the brands themselves, you can trust that you're getting the real deal.
Contactgegevens
Locomotive St, 2015, Redfern, Australië
- customerservice@thedom.com
- thedom.com
4,1
Goed
448 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Second to none customer service
I needed to return my order as it did not fit. Let me tell you, their customer service is amazing. I spoke to Jocelyn and she went above and beyond to help me obtain a refund from the seller store. She helped me through all the steps and even kept track of it. I highly recommend.
30 juni 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Nancy, thank you so much for sharing your experience. We're proud to hear Jocelyn was able to support you every step of the way — we'll be sure to pass on your kind words. Your recommendation means a lot!
Kind regards,
The DOM
Smooth transaction just took a little…
Smooth transaction just took a little longer than I expected
26 juni 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Donna, thanks for your feedback! We're glad the transaction went smoothly, and we appreciate your patience with the slight delay. We'll keep working on speeding things up.
Kind regards,
The DOM
Had to return due to wrong size
Had to return due to wrong size . The whole refund process seamless and well explained . Fab customer service
3 juli 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Lena, we’re glad to hear the return process was smooth and clearly communicated. Thanks for your kind words — we’re always here to help!
Kind regards,
The DOM
i had amazing shopping experience
i had amazing shopping experience with the Dom fashion outlet very fast delivery, reasonable price and i definitely will do my shopping again here thank you
16 juni 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Benilde, thanks so much for the kind words! We're super happy to hear you had an amazing experience with us — we’ll be ready to welcome you back anytime.
Kind regards,
The DOM
Got exactly what I was looking for
13 juni 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Yvonne, so glad you found just what you were after — we love making that happen!
Kind regards,
The DOM
So bad
So bad, I order and have been waiting 2 weeks and still on awaiting to pack and delivery, I try to cancel many time and they say no, can’t cancel and have to keep wait.
1 juni 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Chiermarn, we're really sorry for the delay and frustration this has caused. Your order is being fulfilled by one of our Brand Partners who has recently experienced delay due to peak season volumes, which unfortunately affected dispatch timelines. At the moment, your parcel is expected to arrive within the next few days while the tracking number has been sent to your email. We appreciate your patience and understanding, and we’re here if you need any further assistance.
Sincerely,
The DOM
Love the Dom for great prices
Love the Dom for great prices ! My package took a while to be shipped but believe the products I ordered are shipped from the original retailer and thus due to their delay no the DOMs. Highly recommend :)
22 mei 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Mil, thank you for the thoughtful review! We really appreciate your understanding about the shipping timeline — you're absolutely right, majority of our products do ship directly from the Brand, which can occasionally cause slight delays. We're thrilled to hear you're loving the value and happy to have earned your recommendation!
Kind regards,
The DOM
Great discounts
Great discounts! Fast delivery and updated tracking. Very happy with purchase!
20 mei 2025
Antwoord van The DOM - The Official Fashion Outlet
Thanks for the kind words, Saima! We’re so pleased you enjoyed the great savings and had a smooth, well-tracked delivery experience.
Kind regards,
The DOM
Antwoord van The DOM - The Official Fashion Outlet
Hi MP, thanks so much for your feedback! We're glad to hear you found great value and that everything — from browsing to delivery — went smoothly.
Kind regards,
The DOM
Legit and Quick!
This is actually legit! I bought a 80% wool belle and Bloom coat for $100 - it was originally over $250 and everywhere else the sale was only showing it around $170. What an absolute steal! It came so well packed and I love it! Would highly recc; will be keeping my eyes peeled for any more good deals from the dom!
19 mei 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Kalyani, we’re so glad you discovered such a fantastic deal on the Belle and Bloom coat — what great value! We’re happy it arrived in perfect condition and that you’re happy with your purchase. We’ll be sure to keep the great offers coming your way.
Kind regards,
The DOM
Bonna in Customer Service was a great…
Bonna in Customer Service was a great help though out my refund process. Honestly, one of the best experience I have had in customer service for years. Thanks so much Bonna, you are a star!
30 mei 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Marianne, thank you so much for the kind words! We're happy to hear Bonna was able to support you through your refund process and made the experience stand out — we'll definitely let her know she’s a star in your eyes.
Kind regards,
The DOM
Great selection of brands
Great selection of brands, amazing deals and wonderful customer service. I'm so happy I discovered The DOM!
29 mei 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Katie, we're thrilled you found us and that you're loving the brands, bargains, and support. Can’t wait to help you score more great finds soon!
Kind regards,
The DOM
Antwoord van The DOM - The Official Fashion Outlet
Thanks so much, Sue! We're glad to hear your boots arrived just as expected and at a great price too. Appreciate you choosing us — hope to see you back again soon!
Kind regards,
The DOM
I ordered the boots n it’s too tight
I ordered the boots n it’s too tight. Tried to return via the link sent but couldn’t something went wrong. I sent it bk n will be happy if I get my money refunded.
Pl take the necessary actions for this matter. Tq
21 mei 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Lih, thanks for bringing this to our attention. We’re sorry to hear about the trouble with the return link. We’ll make sure this is looked into and that your refund is processed as soon as possible. Someone from our team will reach out shortly to assist and confirm next steps. Appreciate your patience and we’ll get this sorted for you.
Sincerely,
The DOM
Give The DOM a go.
The DOM popped up on my Instagram feed with deals almost too good to be true. I did my research and was satisfied with what I read so I took the plunge and ordered done Adidas Samba’s. I ordered on a Saturday and had them by the following Wednesday! Such a quick turnaround and a bargain as well! Highly recommend.
10 mei 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hi Kathleen! We're glad the timing and value exceeded your expectations — and even happier that your Sambas arrived swiftly and smoothly. Appreciate the trust and recommendation!
Best regards,
The DOM
Good products and quick delivery
Good products and quick delivery
1 mei 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Thanks, Sarah! We're so pleased you’re happy with the quality and speed — that’s exactly what we aim for.
Best regards,
The DOM
Antwoord van The DOM - The Official Fashion Outlet
Hi Mary, thank you so much! We're glad to hear you had a great experience with us — we appreciate your support.
Best regards,
The DOM
Antwoord van The DOM - The Official Fashion Outlet
Thanks, John! We're glad the ordering process was seamless and your delivery arrived promptly. Appreciate you shopping with us — hope to see you back again soon.
Best regards,
The DOM
Great fast return policy!
The DOM is a really great retail site, and offers really nice customer service for any returns especially. I have found their customer service kind and very responsive!
5 mei 2025
Review zonder uitnodiging
Antwoord van The DOM - The Official Fashion Outlet
Hey Anton, thanks so much for the kind words! We’re really glad to hear that your return experience was a breeze and that our team took good care of you. We’ll be here whenever you need us again.
Warm regards,
The DOM
Not your normal online purchase!
I had a great experience with this online purchase. The pictures were clear and accurate, the savings were excellent, and the item arrived promptly. It was exactly as described. Highly satisfied
19 mei 2025
Antwoord van The DOM - The Official Fashion Outlet
Hi Vanessa, now that’s what we love to hear! Thanks for pointing out the details — we work hard to keep things clear, fair, and fast. So glad everything lived up to your expectations.
Regards,
The DOM
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.