The Dybdahl Co. Reviews 

Beautiful artwork, but disappointing glazing and lack of goodwill

I purchased several framed prints from The Dybdahl Co. for approximately €800. I genuinely love the artwork and the beautiful oak frames. Unfortunately, all of the pictures, regardless of their size, have extremely reflective glazing that significantly affects the viewing experience.

Instead of being able to fully appreciate the artwork, I frequently see reflections of the room, windows and surroundings. This is particularly frustrating because the prints themselves are truly beautiful, but the reflections make it difficult to enjoy them as intended.

I contacted the company to explain my disappointment and ask whether a solution might be available. The correspondence was polite and friendly, but unfortunately, no satisfactory solution was offered. I was told that the reflections are a normal characteristic of the glazing rather than a product defect.

Given the considerable amount I had spent, I also asked whether the company might consider a small gesture of goodwill, such as a voucher or partial refund. This was declined as well.

While I understand that the company does not consider the glazing defective, I find the complete lack of goodwill disappointing, especially considering the value of my purchase and the significant impact the reflections have on the appearance of the artwork.

I would also have appreciated clearer information about the reflective nature of the glazing before placing my order.

It is a shame because I genuinely love the prints and the oak frames. Unfortunately, the glazing considerably diminishes the overall experience.

I would strongly recommend that potential customers be aware of this issue before purchasing framed prints from The Dybdahl Co.
Antje, Germany

My package arrived within a week, all the way to the Netherlands. Everything was carefully packed and delivered right to my front door by the carrier.

The email communication was excellent as well. When they found out it was possible to use glass instead of plexiglass, they proactively contacted me to ask which option I preferred.

Everything was handled professionally from start to finish. I highly recommend this company!

Always a pleasure to receive an order from Dybdahl. I think my main problem would be that I am running out of space on the walls and they keep launching new pretty designs. The quality is always top notch!

The prints were delivered yesterday. Today I took them to be framed and chose a coral orange frame. I'm very happy with my choice and can't wait to put my half fish above the headboard of my bed at the beach house.
Patrizia

Var inde for at vil prøve noget arb. Tøj, men det kunne ikke lade sig gøre, så længe firmaet man arbejder for, ikke handler ved dem.
Men hvordan skal man kunne handle ved dem, hvis ikke en gang man kan prøve det de har??
Det er og sige nej tak til nye kunder..

Good as always, fast to me.

Merci pour la qualité de vos affiches, et emballées avec soin ! Je recommande cette belle entreprise.

It's a great print which looks perfect. The oak frame however, which I ordered could be more premium and more sturdy. When putting it up a wall it is too easy to push it in and to bring it out of shape

Fuldstændig fantastisk service og plakaterne er i sindssygt god kvalitet. Desuden var jeg også meget positivt overrasket over den meget flotte og sikre indpakning som plakaterne kom i.
Jeg handler helt sikkert her igen og kan kun anbefale andre at gøre det!

The Picture and the framing are just beautiful.
The shipping went quite fast, I had to wait about one week for the picture to be framed and shipped from Danmark to Germany.
The packing was very carefully done so everything arrived safely.
And I got a very nice thank you-note! It was a bit like getting an present😉

Flotte plakater og fine rammer. Leveret hurtigt og sikkert.

Jeg har lige hentet 3 plakater i virkelig fin, kraftig kvalitet og meget flotte farver. Jeg er glad.

God service - hurtig respons og ombytning da en af rammerne var gået i stykker under transporten (de var pakket meget forsvarligt)

Fantastisk god og hurtig service! Jeg bestilte to plakater med tilhørende rammer - ved modtagelse 2 dage senere var begge plakater allerede indrammet, og pakket fint ind! Dette er mit første køb hos the Dybdahl Co og jeg er positivt overrasket over kvaliteten af både de trykte plakater samt rammerne (eg). Jeg vil med glæde handle hos the Dybdahl Co igen. Også kæmpe kudos til designet 🌟

Ved køb af billede, fik vi et ekstra lille fint billede med. Rigtig fin service og meget flotte billeder!

Vi har købt et billede, men desværre var rammen en smule skæv, så nederste del af rammen, ikke hængte ind til væggen. Vi tog kontakt til forretningen, hvor ejeren herefter personligt mødte op, for at ombytte billedet, inden for få dage. Nu hænger det nye billede helt perfekt!

Jeg har kun oplevet en meget professionel service fra The Dybdahl Co.
Jeg snakkede over mail med Bettina som var utrolig sød og hjælpsom, da skulle have byttet et billede som ved en fejl var købt i en forkert størrelse.
Jeg tog ud til deres showroom og fik utrolig god betjening og hjælp til at finde frem til nogle nye billeder - også selvom jeg var lettere ubeslutsom (de har alt for mange flotte motiver).

Så det skal I have mange tak for. :-)

We love the prints, but the quality of the oak frames seem to be quite bad. One frame snapped during installation, other frame broke already during transport.

Fine motiver, god kvalitet og super kundeservice!

Motiverne er sindsygt flotte og fandt endelig en side, som jeg fandt i min stil.

Jeg købte "Tattoed guy middle" som er et sort hvid plakat og modtog også kort efter. MEN farvede smittede meget af, så meget at jeg måtte gøre rent på stikkontakter, vægge og andet jeg havde rørt ved efterfølgende.

Jeg skrev en mail for at gøre dem opmærksom på dette, hvor jeg imellemtiden snakkede med en veninde der er uddannet trykker. Hun aldrig havde hørt om at dette skulle være en aceptabel resultat og sagde det tydede på meget ringe kvalitet.

The Dybdahl Co.'s svar var dog, at det ikke kunne undgås med overskydende farve når "massive dybe sorte farve" - men det blev givet videre til designteamet.

Jeg har ikke fået svar fra min anden mail (ikke den ligefrem ligger op til et svar), men jeg tør ikke købe flere prints, da det kunne tyde på dårlig kvalitets tryk, og de er ikke ligefrem billige. Det er jeg egentligt ret ked af, da jeg virkelig har været forelsket i mange af deres design, og allerede havde indrettet med det i dagdrømmen. Haha

Super fint produkt og hurtig levering. De skrev, at man skulle regne med en uges levering, men to dage efter havde jeg varen (indrammet plakat). Er fuldt ud tilfreds og vil klart handle der igen.