Thehok Reviews 

Extremely happy with everything I bought here and the customer service is amazing.

bought a product through a Facebook special offer and was automatically enrolled in a monthly "HOK+ Fragrance Club" membership without my clear consent. It is incredibly deceptive to bury a $2.95 recurring charge inside a one-time purchase. Customer service refuses to handle the cancellation directly and forces you to jump through hoops via an external portal link. Keep a close eye on your statements if you buy from them. Completely unacceptable business practices.

I’ve been extremely impressed with the customer service! Communication has been excellent, responses are always fast, and shipping has been quick. It’s clear they truly care about their customers and providing a great experience. Highly recommend!

we to start we ordered 2 different fragrances and one tuned out amazing but the other had issues and we contacted them and we worked with a gentleman named Steven and he did an amazing job of correcting the situation and got us a refund for the one we had problems with and in less than 24 hours and we are so grateful. we love the perfumes and cologne that they sell they are always amazing and for a fraction of the cost of the real thing and last so much longer that we will always buy form klone .so if your on the fence about if it is worth it or not I promise you it is if not just for the fragrances then for the costumer service they work hard to make the whole experience amazing

Firstly I just received my items it took almost 2 weeks, but tbh I have not tried any of them yet, but hoping they won't disappoint.. but as for customer service well it was AI then finally a human the day my items arrived but give 5* to that.

Smells fantastic
Packaged well
Atomizer sprays great
Just doesn’t last as long as advertised

They smell really good, and I’m genuinely impressed with the scent itself. Unfortunately, the performance is very disappointing. I paid extra for the higher perfume concentration, but I wouldn’t say the fragrance lasts anywhere near the advertised 12 hours - on me, it’s closer to 2 hours at most. My bottles also came in the ‘Klone’ branding.

I’ve used other dupe fragrance brands, such as Aramic in the UK, where the scent lasts significantly longer. It’s a shame because I really like how these smell, but for the price and the extra charge for stronger concentration, I expected much better longevity.

One thing worth mentioning is that my bottles arrived with the old “Klone” branding rather than the newer “HOK” branding. I’m not sure whether this means I received older stock or whether that has any impact on the performance, but it could potentially explain the difference.

Even though I am having a major problem with the delivery of my order, the fast and nonstop actions, from HOK has been relentless!!!!! They have been in constant contact with me trying to resolve this matter!!!! It is AMAZING, what they are willing to do to make sure their customers are happy and satisfied!!!!! TEN FING STARS!!!!

I made a first order and they automatically signed me up for a monthly subscription It was not on my initial order but came through 30 seconds later. This is a shady practice!!!!! Be careful!!!!! seems like a typical on-line scam company..

UPDATE I still have not received tracking for the replacement package like they said I would 8-17-26. Starting to think they are lying to me. It is 9-26-26. I will update again if I receive it. As of now they have been lying to me and I’m getting extremely tired of it.

This review is strictly on the customer service. There was a mixup and my package ended up going to the wrong appartment by no fault of theirs. I thought”well it’s gone nothing I can do about it” I was wrong. I reached out and Steven and he took care of the whole thing. I felt very important as a customer he kept me updated the whole time and he fixed the whole thing. Thank you Steven.

I bought 4 fragrances! I asked Support to change the shipping address, but so far, they still haven't sent me the tracking number. I haven't received a response from them or the merchandise.

Great product, Identical scent to Brand name, Very cool cologne bottles. Great customer service for reaching out to me. Just need to work on speed to ship. Will order again.

DO NOT BUY FROM THEM. they have all the fake reviews and all the products are from china and there's nothing like the original. they have so many different names, The hok and klone are the same company. one has a very bad reputation so they changed the name.

Keeping in mind that every scent is “inspired” by a name brand scent, I experienced an issue where the HOK scent was not even close to it’s “inspiration”. I even tried it a 2nd time hoping that the first bottle was a fluke. When I messaged HOK of my dissatisfaction, they did respond right away and did offer to send me a new scent of my choice for free. HOK has some real winners and I am hoping that this new scent is one of them.

Amazing scents and unmatched customer service.

Apart from the scents taking weeks to deliver and lasting about 15 minutes, they surreptitiously enroll you into a subscription, which they charge you for every month and try to ship you more perfume every month. This is an elaborate scam.

The team at HOK was excellent with customer service. I had an issue but was quickly resolved. The scents I ordered were the 3 most popular with a premium. Thanks team for the service and I look forward to future orders.

I had a great experience shopping with this company. Their products smell awesome, their bottles and packaging are nice and clean. And even though I ran into some shipping issues, totally not HOKs fault, Steven was right there the entire time doing whatever he could to help. Very responsive and professional with replying to emails and I got my order intact and it was exactly as I was expecting it. In my opinion they went above and beyond to make sure their customer was happy and that's just not something you get anymore nowadays. I will definitely be a returning customer! Thank you!

I am really excited to start wearing HOK products. I am letting them set and mature first because they had a heavy alcohol scent. But they smell Amazing. I'll definitely order more when ready.

Figured I'd try them when they ran their 4 for 60 sale and these colognes are legit. They smell identical if not really close to the original and last me all day, and if not then you won't be afraid to spray again since its so cheap. I'd say they are 100% worth it for the money