Thehok Reviews 

So far the fragrances have been very good and solid and I had one charge issue but they responded within a couple of hours with my response and solution. More than i can say for Klone fragrances, I have been waiting for a response for a week from them for a missing bottle..

Customer service is great and responds quickly and efficiently
The scents are very good and the prices are fair!
Shipping can be a little extended with customs but all in all a worth while buy! I have 5 different scents from HOK!

The team was very fast when I had a concern and we were able to come to a solution
Will definitely come back for business

Great communication, fast reply’s and easy to talk to !!

I accidentally sent my order to the wrong address, so I emailed them, and they got back to me in 15 minutes. Great business, and I greatly appreciate the quick respond time. Have a good day!

I ordered (order number 242087) just two perfumes on 19th August, expecting a straightforward delivery. Today is 30th August and I still haven’t received my order. More than 10 days for two perfumes is completely unacceptable.

What makes this even more frustrating is that although I placed the order on the 19th, it apparently wasn’t even handed over to the delivery company until 22nd August. Taking three days just to pass the order to the courier is far too slow.
As the order was taking so long, I contacted customer service to cancel it. I was told that because the order was already “in transit”, it could not be cancelled. Fine — but the real problem is that customer service takes around 3 days to respond, only for you to receive an unhelpful response and be left waiting again.

This has been an incredibly frustrating experience. I ordered only two perfumes, yet I’ve spent over 10 days waiting, chasing the order and dealing with extremely slow customer service.
Very disappointed with HOK / House of Klone. I genuinely regret ordering from them and would strongly recommend considering another company if you want reliable delivery and responsive customer service.

For me, this is the first and last time I will order from HOK. Horrible experience.

Placed order and what I received with matching tracking were a pair of beach shoes!! WTH!! Contacted them send pictures and asked for a refund! Hope to get refund or will have to scalate with bank. Watch out ! Maybe scammers!!!

I placed an order that was never delivered and whenI emailed the company they emailed back saying to check with the post office. That was their reply, I did not order from the post office. They do not care about your order good luck to whoever orders from them.

There was an error on my order, sent a message and right away the team got back to me, they replaced my missing order right away and the missing cologne is now on its way. Defiantly would order again in the near future. Highly recommend and I will be telling my friends about house of klone.

Very bad experience with this company .I ordered 2 klone scents from them but it’s been 40 days they did not deliver and they gave me invalid tracking number and fraud to me . Though they reply by email but nothing relevant response from them . Extremely disappointed.

Customer service handled my situation to my satisfaction.Took some patience but we crossed the finish line together and thats all that matters.

I don't have my items yet. Customer service is great; I hope shipping will be faster as you guys grow the company. I can't wait to receive my klones.

They forgot to send a bottle when I ordered 3. But the customer service answered immediately and said they will send me another bottle. Still waiting on tracking Information.

Fragrances are fantastic, packaging is simple and tasteful, and customer service is top notch. Mistake was made with order, received a response within an hour of reaching out, and the problem was fixed with no additional cost to me. Couldn't recommend them more.

Fragrance are amazing, and customer service was extremely fast and helpful. Would recommend

Very responsive with any issues and the fragrances are top notch!

I purchased a 3 pack of colognes because I wanted to try the promo with the new name. Received my scents and unfortunately one was wrong entirely and the other smelled just of rubbing alcohol. I quickly sent a message to them and their customer support was spectacular with me. Offered a clear solution and sent me the correct scent as well as a replacement for the one that smelled like rubbing alcohol. My 5 stars is mostly for the customer service but so far I don’t hate this company for doing the right thing. I will say there is fine print that you’re signing up for a subscription, that isn’t very clear so please verify before you buy.

Update: I was issued a replacement and everything was good, out of nowhere they cancel the replacement. Waiting for further update, I just told them at this point send me a refund.

Product is amazing! Amazing deals for great cologne. Customer service and support has been great! No issues... I have ordered multiple times and no issues with shipping or product

Excellent product! Have 10 different bottles and 2 more on the way! Customer service as always taken care of me. Especially Ryan.

They fixed the problem I had an try to do there best thanks Ryan