Fantastic Customer Service. Around 6 months after buying some led candle bulbs from The Led Specialist,one of the bulbs started to flash. I contacted the Led Specialist and Martin sent me a new bulb... Toon meer
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Lees wat reviewers zeggen
fantastic service and support. dealt with post purchase issues quickly and without any trouble so I feel confident buying from them in the future. Martin and David have both been brilliant Irfan
Light supplied in good condition. Design is modern with easy bulb change. Dusk Dawn operation is ok. Need 2 people to install correctly as the light requires terminal block connection. One to hold lig... Toon meer
Rang them at 1500 hrs on Friday 31st May to see if by using RM Special Delivery, which was a cost option, if they could definitely get my two outside Phillips Raccoon LED stainless steel light... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The LED Specialist is the UKs largest stockist of LED Lightbulbs*. The LED Specialist only sells reliable LED lighting brands which you can trust for performance, longevity and quality. These brands include Philips LED lightbulbs, Osram LED lightbulbs, LEDvance LED lightbulbs, Segula LED lightbulbs, Calex LED lightbulbs, Integral LED lightbulbs, Plumen LED lightbulbs, Bell LED lightbulbs and Crompton LED lightbulbs, plus many more.
Contactgegevens
121 Loverock Road, RG30 1DZ, Reading, Verenigd Koninkrijk
- 01189507125
- sales@theledspecialist.co.uk
- theledspecialist.co.uk
4,7
Uitstekend
467 reviews
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4 bulbs short of an order
Simple order for 8 bulbs, but only received 4. They said the rest were out of stock although the website showed (and still shows) them as in stock. I did get a partial refund, but not enough. And they never sent the replacement bulbs they promised.
All-round shambles. Won't deal with this firm again.
10 februari 2025
Review zonder uitnodiging
Antwoord van The Led Specialist
I'm truly sorry to hear about the issues with your recent order. As a small family-run business, keeping our stock levels perfectly aligned with website updates can sometimes be a challenge, and I sincerely apologize for the mistake and the frustration it caused.
We take situations like this very seriously. I'd like to personally ensure this is resolved to your satisfaction and make things right. Please get in touch with me directly at David@theledspecialist.co.uk so I can look provide you with the refund and discuss how we can make it up to you.
Kind Regards,
David,
TheLEDSpecialist
Best place for lighting advice and products
Top notch! I'd trawled the internet looking for downlights for a refurb project, and was overwhelmed with too much choice, hard to understand technical specifications, and a lack of service and relevant advice from the sites. I emailed The Led Specialist late one evening, by the morning I had a friendly email with two perfect suggestions. Friendly, impeccable service, excellent advice, reasonable prices and efficient delivery. I throughly recommend this place.
17 januari 2025
Review zonder uitnodiging
Correct goods arrived in good condition…
Correct goods arrived in good condition on time, price good
26 december 2024
Bulbs at a very attractive price
The bulbs I wanted were at a very attractive price and payment and delivery was very quick. Thank you.
25 december 2024
My order never arrived
I placed an online order on 4th November, I received no email confirmation. Chased several days later and was told it had been dispatched but the tracking was not working. I was told a replacement order would be sent out although one week later I still had not received anything. I was informed this would be checked and if there was no evidence of dispatch the order would be resent. It’s now the 17th December and still no order delivered and no proof to show its been sent i.e. tracking number. I gave up in the end and purchased my light bulbs elsewhere. I then complained via PayPal but they just ignore them and leave them to timeout. Save your hard earnt money and go elsewhere as they are unreliable.
4 november 2024
Review zonder uitnodiging
Antwoord van The Led Specialist
Thank you for taking the time to share your experience. First and foremost, we sincerely apologize for the inconvenience and frustration caused by this situation. As a small, family-run business, we deeply value every customer and take feedback like this very seriously.
We completely understand your disappointment, and we want you to know that we’ve made every effort to resolve this matter with you. Since our last communication, we have reached out multiple times—we left a voicemail and sent an email—expressing our commitment to resolve this issue in the best possible way for you. However, we have not received a response, which has made it challenging for us to follow up effectively.
We truly regret that this experience has left you dissatisfied, and we’re disappointed that we weren’t able to turn this around before it reached this point. We assure you that this situation does not reflect the standards we hold ourselves to, and we remain committed to resolving this matter should you wish to revisit it with us.
Thank you again for your feedback, and we hope we might still have the chance to make this right.
David
TheLEDSpecialist
0118 950 7125
Great items,great service,all round top notch.
Been after a particular Golf ball,frosted low brightness output bulb for a while,nothing local at all.Found the item on this company's website,ordered and arrived today,all items in perfect condition.Great job,well done.Would definitely use again.
13 december 2024
Review zonder uitnodiging
Antwoord van The Led Specialist
Thank you so much for your kind words! We're thrilled to hear that you found exactly what you were looking for and that your order arrived in perfect condition.
Your feedback means a lot to us as a small, family-run business, and we’re so glad you had a positive experience. We truly appreciate your support and look forward to serving you again in the future!
David
TheLEDSpecialist
01189507125
My order did not arrive but….x…
My order did not arrive and no update on Royal Mail tracking. Emailed the company and they sent me out another order which arrived yesterday! Great company and extremely helpful! Would use again!
24 november 2024
Antwoord van The Led Specialist
Thank you so much for your feedback! We're sorry to hear that your original order didn’t arrive as expected, but we’re glad we could resolve the issue quickly and get a replacement sent out to you.
We really appreciate your patience and understanding, and we’re thrilled to know you’re happy with the outcome. Your support means a lot to us, and we look forward to serving you again in the future!
David
TheLEDSpecialist
01189507125
Good and very helpful over the…
Good and very helpful over the telephone.
Item very good quality and exactly what I wanted.
25 oktober 2024
Antwoord van The Led Specialist
hank you so much for your kind review! We're delighted to hear that you found our team helpful over the phone and that the item met your expectations in both quality and suitability.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future!
David
TheLEDSpecialist
01189507125
Excellent prompt service and goid…
Excellent prompt service and goid product. They responded immediately to my query.
25 oktober 2024
Antwoord van The Led Specialist
Thank you so much for your wonderful feedback! We're delighted to hear you were happy with our prompt service and the quality of our product.
It’s also great to know that we could assist you quickly with your query. Your support means a lot to us, and we look forward to serving you again in the future!
David
TheLEDSpecialist
01189507125
Good range but the delay is real....
Product range is good and cusotmer service is responsive. Would've been 5 stars if dispatched and delivered on time after paying £4.98 for Royal Mail Tracked 24. Turns out they still send out with Royal Mail 48 anyway....
24 oktober 2024
Review zonder uitnodiging
Antwoord van The Led Specialist
Thank you for your feedback—we truly appreciate your kind words about our product range and customer service. However, we’re very sorry to hear that your order did not arrive within the expected timeframe, especially after paying for Royal Mail Tracked 24.
It appears there was an error in the shipping method, and we sincerely apologize for this oversight. We would like to make this right by refunding your shipping charge.
Please contact us at your earliest convenience so we can process your refund promptly. Thank you again for your feedback—it helps us improve—and we hope to have the opportunity to serve you again in the future.
David
TheLEDSpecialist
0118 950 7125
Antwoord van The Led Specialist
Thank you for your wonderful feedback! We're so pleased to hear that you found our service helpful and that your order arrived quickly.
We truly appreciate your recommendation and look forward to assisting you again in the future!
David
TheLEDSpecialist
0118 950 7125
quick service
24 september 2024
Antwoord van The Led Specialist
Thank you for your feedback! We're glad to hear you were satisfied with our quick service.
We look forward to serving you again soon!
David
TheLEDSpecialist
0118 950 7125
Just to say thanks to the technical…
Just to say thanks to the technical help people. I had a question about how to switch between 2 power levels on a batten striplight. No delays or irritating messages, call answered quickly, clear and helpful advice!
4 september 2024
Review zonder uitnodiging
Antwoord van The Led Specialist
Thank you for taking the time to share your positive experience! We’re thrilled to hear that our technical support team was able to assist you efficiently and provide the clear guidance you needed.
Your feedback truly means a lot to us, and we’re grateful for your trust in our service. If you have any more questions or need assistance in the future, please don’t hesitate to contact us—we’re always here to help!
David
TheLEDSpecialist
0118 950 7125
Excellent service and great value for…
Excellent service and great value for money
Will definitely buy from this company again
26 juli 2024
Antwoord van The Led Specialist
Thank you for your fantastic feedback! We’re so glad to hear you’re happy with our service and the value we provide.
Your support means a lot to us, and we look forward to serving you again in the future!
David
TheLEDSpecialist
01189507125
Unfortunately the bulb has already…
Unfortunately the bulb has already given up after only 2 days
25 juli 2024
Antwoord van The Led Specialist
We are truly sorry to hear about your recent experience with the product you purchased. We take the quality of our items very seriously and are committed to ensuring that our customers are satisfied with their purchases.
Please contact our customer service team at your earliest convenience so that we can assist you in resolving this issue promptly. We will be happy to offer a replacement or provide a refund, whichever you prefer. You can reach us at sales@theledspecialist.co.uk, and we will make sure to address your concerns swiftly.
Kind Regards
David
Antwoord van The Led Specialist
Thank you for your feedback! We're glad to hear you were pleased with the speed of our service and the help you received.
We appreciate your support and look forward to assisting you again in the future!
David
TheLEDSpecialist
0118 950 7125
Over the last few years
Over the last few years, I have ordered many lamps from the Led Specialist, and without fail, they have always provided excellent service and responded to queries quickly. I have no hesitation in recommending them.
19 juni 2024
Review zonder uitnodiging
Antwoord van The Led Specialist
Thank you so much for your continued trust and kind words! We truly appreciate your loyalty over the years and are thrilled to hear that we've consistently met your expectations.
Your recommendation means a great deal to us, and we're grateful for your ongoing support. We look forward to serving you again in the future!
David
TheLEDSpecialist
0118 950 7125
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