The Matchmaker UK  Reviews 

80
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

I reached out to Lara because she seemed like a woman after my own heart , I lost my path along the way , she listened and was able to give me some great advice out of her busy amazing lifestyle. She... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I've met Lara right before opening her agency, and ever since she's been stellar with her service. I got to interact with her team a bit as well, and all's been nothing but a pleasure. The cost can... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Amazing experience! Having wasted the last few years on date aps, my friend, who is already a client, recommended The Matchmaker UK. After my initial chat with Lara, she and the team have arranged 6... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am getting married!! Wahhhh. Thanks to Lara and her team, I met the man of my dreams on my second time dating through her services. He lives literally a million miles away, and through MatchmakerUK... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Relatiebureau
  2. ook in
  3. Consultant
  4. Evenementenbureau
  5. Fotografieservice
  6. Imagoconsultant
  7. Levenscoach

Geschreven door het bedrijf

The Matchmaker UK is an award winning bespoke introduction agency for single professionals, with offices located in Cheshire and Mayfair, London. Our matchmakers are MMI certified dating experts, who organise exquisite introductions for unique individuals all over the UK and worldwide.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

80 reviews

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4,2

Alle reviews

(80)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Highly recommend hiring this agency

Amazing experience! Having wasted the last few years on date aps, my friend, who is already a client, recommended The Matchmaker UK. After my initial chat with Lara, she and the team have arranged 6 introductions. I have also been coached on my approach to dating with Lara and she is a miracle worker! I am so delighted to be dating the most lovely lady, all thanks to the brilliant dating strategy the team initiated for me. If you are thinking about hiring an personal introduction agency i highly recommend The Matchmaker UK, Cheers Robert, London

17 december 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Dear Robert, thankyou for your superb review. It has been a pleasure supporting you on this journey and we wish you all the best , and please pass on our regards to your lovely girlfriend.

Beoordeeld met 5 van de 5 sterren

After coming out of a 20 year marriage…

After coming out of a 20 year marriage modern dating was alien to me and a very daunting prospect. I came across The Matchmaker UK and after a lovely call with the MD Lara who calmed my worries and gave me the confidence to take the plunge. The whole process was seamless from completing the forms, ID verification etc. and I was kept updated with what was going on. I was introduced to several lovely gentleman, some led to dates and others didn't. I'm happy to say the I'm still in a relationship with my most recent match!. I would like to give a special mention to Katie Morris who has been amazing. Thanks The Matchmaker UK, I will certainly be recommending you to my single friends.

15 december 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Dear Ruth, we appreciate your wonderful review, thankyou.

Beoordeeld met 5 van de 5 sterren

Lara and Michelle did a lot of research…

Lara and Michelle did a lot of research on me and we had long chats about my preferences on the services and I was very quickly matched to a very nice local lady.

2 december 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Dear Ray, thankyou for this wonderful review, it has been a real pleasure representing you, and we are wishing you the very best on this journey! many thanks The Matchmaker UK

Beoordeeld met 1 van de 5 sterren

If I could go lower I would! AWFUL waste of time and money!

If I could go lower I would. False promises and lies, lies, lies! I specifically said a match in London and then told a man in Manchester would move, that was considered a connection and he never intended to move. No refund, no remorse. I’m American and know customer service and not only is Lara a lier, don’t waste your money, their “team” has the worst customer service and extreme lack of communication. Since I’m in Marketing, happy to share these sentiments to my Tiktok and Social media followers so others won’t get SCAMMED! Out of 5 months I only went on 2 dates & she canceled my 6th without reimbursement, so that’s stealing!

9 december 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Dear Michele Joel

Thank you for sharing your experience. We're sorry to hear it didn't meet your expectations. At The Matchmaker UK we take feedback seriously as customer satisfaction is crucial to us.

As we are a multi-award winning agency, our most recent award was received by our MD Lara Besbrode, for 'The Most outstanding and Inspiring person 2023 ' at the Creme de La Creme awards in November 2023 we recognize the significance of transparency and accountability, and value all of our clients. Therefore we have thoroughly examined the concerns you brought to our attention.

Throughout your engagement with us, you enjoyed complimentary date coaching, received the full suite of services as outlined in your package and the client agreement, and you were introduced to multiple individuals.

Importantly, we wish to emphasise that throughout the entirety of your service, you were not provided with any misinformation. It's crucial to note that your membership with us was terminated prematurely, at the start of the final month, due to a breach in our code of conduct, on your behalf.

Accusations of dishonesty directed at our team, including our Managing Director, are treated with the utmost seriousness and are deemed unacceptable.

We remain dedicated to addressing any perceived discrepancies with unwavering sincerity and professionalism. We wish you the very best on your dating journey. The Matchmaker UK

Beoordeeld met 5 van de 5 sterren

Thanks for helping me in my search for…

Thanks for helping me in my search for love.

28 november 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Dear Kate, thankyou so much for taking the time to post this lovely review! we have loved working with you on this journey, The Matchmaker UK

Beoordeeld met 5 van de 5 sterren

If you are single you need The Matchmaker UK!

After my divorce I never thought I would find someone again. The thought of dating in my late 40’s was a daunting feeling. Lara went above and beyond to coach me before dates as I was a little out of practice! She has such a strong team behind her, they look the time to understand my preferences and values when looking for a partner. The Matchmaker UK is such a tailored experience. To which made this process of trusting someone else to find my Mr Right worth every minute & penny!

30 mei 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Jess, thankyou for the lovely review, on behalf of our team it has been such a pleasure working with you. We are so pleased to have matched you and wish you all the best in your new relationship! Best regards Lara Besbrode, Managing Director

Beoordeeld met 5 van de 5 sterren

Worth every penny and more

Lara was brilliant. She never gave up until she found my other half. I would recommend her in a heartbeat. Absolutely brilliant experience till the finish line

9 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thankyou we are so delighted to have worked with you.

Beoordeeld met 5 van de 5 sterren

Highly recommended

Highly recommended! I’ve had the most fantastic experience. Ideally I would give 10 stars as they found me my girlfriend! I particularly enjoyed the very hands on approach by the MD Lara, who spent a lot of her time alongside her team, working with me. I would recommend the Annual package, great value compared to other agencies.

16 maart 2023
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thankyou so much for your review! It is really appreciated and we are so delighted that your relationship is progressing well Simon

Beoordeeld met 5 van de 5 sterren

Trusted and reliable service

With any dating experience you hope to go in with an open mind and open heart. By using this service with Lara and her team you have some peace of mind because the clientele are vetted providing a level of trust in the introductions. Thank you for your efforts and great service thus far.

16 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can’t recommend Lara and her and her…

I can’t recommend Lara and her and her team enough! What they provide is on a very different level to online dating.

This is a service that is absolutely tailored to the client’s needs and one where all the hard work is done by experienced and talented matchmakers. I loved how accessible the team was and how I was still able provide input throughout the process.

I am over the moon with the outcome and I’m looking forward to be what the future holds!

Well done guys 😁

24 oktober 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Peter, what a lovely review! Thank you and so appreciated by all of the team. We wish you lots of happiness with your new relationship.

Beoordeeld met 5 van de 5 sterren

fab service with great communication

Lara and her team at The Matchmaker UK treated me with care and provided such a thoughtful and meticulous service. I had initially signed up for the network membership until deciding to move to the dedicated service and i never looked back! such great value and extensive perks as well as hand picked matches made it worth every penny

3 november 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

We appreciate you taking the time to review The Matchmaker UK, Thankyou Ellen from Lara and the team

Beoordeeld met 5 van de 5 sterren

Lara is a miracle worker

Lara is a miracle worker ! After lots of failed dates and dipping my toe into internet dating - (even tinder!), i turned to the ‘Matchmaker UK’ and gosh… I tried to be optimistic and it paid off , after years of being a ‘single lady’ and resigning myself to a life of it, my life’s been turned around and I’ve been paired with the most perfect person. After being out of the game for a while I was nervous but had faith in the service and it paid off. We hit it off straight away and have seen each other quite a few times since and are now booking a weekend away together. Life is too short, find someone amazing to share it with, like I have !

6 november 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thank you for this wonderful review Muriel. It’s a pleasure having you as our client.

Beoordeeld met 5 van de 5 sterren

Lara is fantastic

Lara is fantastic, no doubt hands down the best in the business. She goes above & beyond I’m trying to find the perfect partner. I’m loving my journey with her and the company 5/5 💯

12 november 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

William, Thankyou for sharing this superb review, we really appreciate you taking the time to do this.

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent service from a company who understands the clients and what they are looking for. Highly recommended.

10 november 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thankyou so much for the wonderful 5 star review Paul

Beoordeeld met 1 van de 5 sterren

Disappointing

A friend of mine recommended the matchmaker uk after they had spoken but ultimately decided not to proceed due to the expense.

My first discussion with Lara showed her to be understanding and reassuring about how matches are selected. It was my intention to join at the top level network option (£750) to get a flavour of what this service could offer before proceeding to upgrade my membership.

A couple of profiles were sent through a few days later but neither were my type. My matchmaker contact told me that they had a strict criteria for rejecting a match. When asked how many men they had on their books, she replied, without hesitation, “hundreds”. If this is the case, there can’t really be a problem with my rejecting two. Another profile was presented, and while the location of the match specified Manchester, he in fact, lived much further away which made the match unworkable.

I felt obliged to go on a date with the next chap they proposed, owing the the strict “acceptable rejection” criteria. We arranged to meet for a drink. While it was pleasant enough, and the chap was courteous, he was just not for me. The next day, my matchmaker contact emailed to enquire about the date. For what is presented as a concierge service a telephone call would have been helpful.

Please don’t use this service thinking there is a secret stash of handsome eligible men waiting to be matched whom you wouldn’t otherwise have access to.

Yes, contractually, the obligation of one introduction was fulfilled but it was hardly a stellar match.

Based on my experience, here’s my advice if you’re thinking of using this service. Go for the upper end of the network package as I did. You’ll get one introduction and that will give you a good sense of if this service is for you. You can always upgrade later and it might save you a tonne of money if it doesn’t work out as you’d hoped.

Edit: *Attack is apparently the best form of defence if the response below is anything to go by. This review is an accurate representation of my experience. Only time, and the experience of other clients, will reveal which of us is “delusional”. It makes no difference to me what people choose to make of this review. It is my responsibility to share my experience so that others may make an informed decision. All being well, my disappointing experience will prove to be exceptional. Best wishes to all involved in the venture.

*response from the company has since been deleted.

Edits mentioned in the revised response below were typos and an update, core content remains unaltered. For correction, I met the introduction only once, not twice, as inaccurately detailed below.

24 augustus 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK


The review is unfortunate as firstly it does not accurately reflect what has actually occurred. Secondly, as now accepted by the reviewer (having changed the review on three occasions) The Matchmaker UK fulfilled the contractual requirement for this membership package in its entirety. There is no guarantee that any introduction will lead to a long term relationship, and we are not aware of any matchmaking agency that guarantees this. The reviewer, having agreed both verbally and in writing to participate in this introduction, by her own choice, did not find the person who she chose to meet (twice) to be someone she wished to meet again - even though he was well suited matched and both he and the reviewer agreed to meet each other. The reviewer was given the option to contract for a full package but she declined. This would have entitled her to benefit from further services, and as is her right, she chose not to upgrade, and therefore received what she paid for. We wish Katherine all the best in her dating journey.

Beoordeeld met 5 van de 5 sterren

Fully deserving!

Lara's enthusiasm, vibrancy and intuition leads to a superb Client service and she is an absolute pleasure to deal with.
Highly recommended.

11 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thank you fir the wonderful review Steve!

Beoordeeld met 5 van de 5 sterren

Great Experience

I've met Lara right before opening her agency, and ever since she's been stellar with her service. I got to interact with her team a bit as well, and all's been nothing but a pleasure.

The cost can be a bit peppery but if you're serious about dating (and if you're a busy person with limited time), you're actually saving money by not wasting your time with loads of scams, catfishing and low-level dates on those usual dating apps.

8 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

It’s always been a pleasure working with you Peter, Thank you for the wonderful review

Beoordeeld met 5 van de 5 sterren

The Matchmaker UK is fantastic…

The Matchmaker UK is a fantastic service, offering a truly personal service with quality introductions. The dates that I went on were great and I had many things in common with the women that I was introduced to. I would highly recommend using this boutique service if you're looking for that special someone.

8 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Thankyou so much Stephen

Beoordeeld met 5 van de 5 sterren

Praise & Thanks!

I can and only praise & thank Lara and her wonderful team at The Matchmaker. Not only is Lara very professional and very approachable but Lara is an expert in what she does. Dating in the 21st century is not a very fun experience, it’s actually quite horrible, the dating apps and sites are no place for the faint hearted! Lara took all this pain away from me!
Lara really made a lot of effort for me and listened to what I was looking & hoping for. Lara gave me good and frank advice and searched high and low for me. After a few good possible introductions I think Lara hit the nail on the head! I believe I’ve found the one. Fingers cross, and watch this space :)

8 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

What a lovely review and we look forward to hearing wonderful updates! Thank you

Beoordeeld met 5 van de 5 sterren

Extremely professional service

Extremely professional service

Lara has been very helpful with every step of my journey and couldn’t fault my experience. Would highly recommend!

5 april 2022
Review zonder uitnodiging
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Antwoord van The Matchmaker UK

Jay, Thankyou for your kind review

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