I ordered a bed for the 30th April. DID NOT ARRIVE.when I contacted them all I got was it will be there. No apologies nothing. I slept on the floor for 2 days while I sorted another bed. I’m disabled... Toon meer
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I ordered a bed for the 30th April. DID NOT ARRIVE.when I contacted them all I got was it will be there. No apologies nothing. I slept on the floor for 2 days while I sorted another bed. I’m disabled... Toon meer
Bedrijf heeft geantwoord
On the day we closed escrow and needed two new sets of mattreses for the night, we stopped in at Santa Cruz Matress Nation to talk with store owner Ryan Shatto. Ryan is a professional who knows the m... Toon meer
Ryan is awesome. Truly exceptional customer service and reliability at Monterey Mattress Nation. His aim is to have truly satisfied customers. He is a gem in today's world. I would buy from him again... Toon meer
They were so helpful....I myself did not understand the products and they were willing to answer all my questions and showed me so many options. The bed frame I chose was unavailable and the staff of... Toon meer
Mattress Nation uses its knowledge and experience to ensure you select the right mattress for your personal needs and health. Mattress Nation combines the industries top brands such as Tempur-Pedic, Sealy, Serta, Beautyrest and Stearns & Foster with a large selection of the latest sleep accessories such as pillows, mattress protectors, and frames. From the moment you purchase from Mattress Nation to the time you receive your items, they strive to offer customer service above and beyond. Mattress Nation is not satisfied unless you are satisfied. It does often take the body some time to adjust to a new mattress, but No Worries. If you are at all unsatisfied with your purchase, they will allow you, one time free of charge, to exchange your mattress within 90 nights of the date of purchase! Mattress Nation guarantees the lowest price. If you are able to find a lower price on a comparable model within 90 days of your purchase, bring them the advertisement and let them refund you 150% of the difference! Mattress Nation is locally owned and operated. Mattress Nation carries the largest selection of Tempur-Pedic, Sealy, Serta, Simmons and Stearns & Foster mattresses. With same day delivery, setup, and removal, Mattress Nation serves Santa Cruz, Soquel, Aptos, Watsonville, Gilroy, Scotts Valley, Ben Lomond, Felton, Boulder Creek, Davenport, Bonnie Doon, Greater Bay Area
1101 Pacific Ave Ste F, 95060, Santa Cruz
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All three of the team members I dealt with were friendly, informative, and very easy to work with. The delivery was professional and on time, and the price was great.
This store and the owners and staff that run it are gracious, professional and above all, offer incredible top of the line mattress products for amazingly low prices. I'll never buy a bed anywhere else. And that is the truth.
Neal D
They were so helpful....I myself did not understand the products and they were willing to answer all my questions and showed me so many options.
The bed frame I chose was unavailable and the staff offered me another option that pleased me even more than my original choice. Delivery day went smoothly and now I'm sleeping like a baby and my body really feels the difference. I would recommend Mattress Nation to anyone interested in excellent service and product quality. It was such a positive experience for me! Thank you, Joan Blackman
Love the mattress we got and I sleep so well every night. Best choice ever.
This company is Very customer oriented. There service is GREAT! I would recommend them anyone!!!😏😏😏
I recently had a warranty issue with a mattress I purchased 4 years ago. I called Mattress Nation in Santa Cruz and had the most pleasant experience. I worked with Ryan, who made the replacement process a breeze. He was friendly, professional and knowledgeable. Based on warranty issues with other retailers from previous transactions, I expected the warranty process to be a time consuming hassle. I was pleasantly surprised to find it was extremely easy and hassle free. In a day where customer service tends to be lacking, Mattress Nation certainly exceeded expectations and set the standard for EXCEPTIONAL customer service. I have been dreaming of a great night's sleep and am so excited to FINALLY have a Tempurpedic mattress. We absolutely love our Tempur-Cloud Luxe Breeze. Thanks, Mattress Nation, for giving us back our restful nights.
I have bought two mattresses from the Mattress Nation. I worked with Dave both times. I appreciate his knowledge of the product and friendly, pressure-free service. Thank you
Excellent service and delivery was outstanding.
Best people to work with, amazing expertise and service, still thrilled with our mattress 5 years later.
I bought one of their inexpensive mattresses a year ago for my mom. My mom only slept in one spot each night and broke down the mattress. I was able to return that mattress and box spring and use the money I spent on it and apply it towards an upgrade which was on sale. I bought a better quality mattress which will last much longer. I also know to rotate it several times a year to extend the wear on it. Mama loves the quality and comfort of the new set. The owners were very helpful and quick in resolving the matter.
These guys are great - I had a minor problem with a bed I purchased 8 months ago, as I wanted to go LOCAL and invest in our community for this furniture purchase. I am so glad I did, as they helped me to get the issue resolved, delivered and ready to go in THREE DAYS!
What a nice place, supportive, service people. Forget Wayfair and Amazon, go LOCAL - it really made a huge difference for me.
Maya in PG
Excellent customer service, worked great on what type of mattress and prices...Just waiting for it to arrive...
They are really nice people. Customer care was excellent.
Gracious staff who are sincere and attentive
I won a radio station prize pillow, and they gave it to me nicely!
Ryan helped me pick out the best mattress I have ever had in my life. Great customer service, I felt welcome there.
Best service and quality ever best night sleep on our new tempur pedic
Always a pleasure working with these guys, they are young and professional. I highly recommend them.
Super smooth, easy experience. We love the new mattress!
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