I had a defective probe and the company went out of their way to give me a 50% discount on my choice of replacement sticks, including the newest . I am satisfied.
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I received my meatstick for my birthday in 2024 and it doesn't work anymore. Now it turns out that it was already in the store in 2022, so it is no longer under warranty. The stick, on the other hand,... Toon meer
Bedrijf heeft geantwoord
Wow!! Definitely deserves a 5 star rating in the cook alone! I recorded almost 500° temps over open flame and it didn’t falter! Meatstick as a company has been amazing to deal with!! The only slig... Toon meer
Bedrijf heeft geantwoord
This is my second Meat Stick. I literally wore out my first. Very dependable, accurate and I wouldn’t BBQ without out it. Almost perfect meals except when I don’t pay attention. Even the price is grea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At The MeatStick, we revolutionize the way you cook meat with our cutting-edge wireless meat thermometers. Our mission is to provide a seamless, stress-free cooking experience that allows you to enjoy every moment with your loved ones while ensuring your meats are cooked to perfection.
Contactgegevens
2029 Verdugo Boulevard #191, 91020, Montrose, Verenigde Staten
- support@themeatstick.com
- themeatstick.com
3,9
Goed
156 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great communication and great product
Great communication. Quick replacement. Replacement unit works 100%. I love using meatsticks - steaks are always cooked to PERFECTION!!!
25 juli 2024
Antwoord van The MeatStick
We’re thrilled to hear that you’re happy with the communication and replacement process, and that your replacement unit is working perfectly. It’s wonderful to know that the MeatStick is helping you cook steaks to perfection! If you ever need assistance in the future, feel free to reach out. Happy cooking!
Antwoord van The MeatStick
We’re glad to hear that the MeatStick is keeping a good temperature for you. Happy cooking!
Setup was not as simple as it could
Setup was not as simple as it could. In order for the bridge to work correctly, you Internet password cannot have any symbols in it. Something that is not mentioned until you contact the helpline.
I wish they would also PRINT instructions and put them in the package.
22 juli 2024
Antwoord van The MeatStick
Thank you for your feedback. We apologize for the inconvenience with the setup process. Your point about the internet password requirements is well taken, and we will look into making this information clearer. We appreciate your suggestion about including printed instructions in the package and will consider it for future improvements. If you need any further assistance, please feel free to contact us.
Very excited!
Very excited that all I needed to do is send pics showing it didn’t work and I received a new one. I’ll need to come up with a meal so that I can try this one soon. Thank you!
26 juli 2024
Antwoord van The MeatStick
Thank you so much for your wonderful review! We're thrilled to hear that you were excited about our service and that we could quickly resolve the issue by sending you a replacement. We hope you enjoy using your new MeatStick, and we can't wait to hear about the delicious meals you'll prepare with it!
Sad that it stopped working happy that…
Sad that it stopped working happy that it was replaced.
25 juli 2024
Antwoord van The MeatStick
Thank you for taking the time to leave a review. We are sorry to hear that your MeatStick stopped working, but we're glad we could replace it for you. Your satisfaction is important to us, and we hope the new MeatStick meets your expectations.
you stand behind your product.. replaced me probe even though it was out of warranty
great customer support
24 juli 2024
Antwoord van The MeatStick
Thank you so much for your positive review! We always strive to stand behind our products and ensure our customers have the best possible experience. Thank you once again for your support!
Actually great customer service
Actually great customer service, I had issue with 1 of my meatsticks ( have 3 and extender ) apparently beyond warranty period. Instead of leaning on that they were happy to replace it. I’ve suggested to many friends about this product love it.
23 juli 2024
Antwoord van The MeatStick
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and that we could assist you with your MeatStick issue. We appreciate your recommendation to friends and are delighted to know that you love our product. Thank you once again for your support!
Antwoord van The MeatStick
Thanks for your feedback, Damian! Hope you enjoy The MeatStick!
Antwoord van The MeatStick
That’s awesome to hear, Davis! We're thrilled that The MeatStick made your first smoking experience a breeze. Here’s to many more delicious cooks ahead!
Great Customer Service!
You offered a replacement meatstick when ours had ceased to function. Thank You!!
25 juni 2024
Antwoord van The MeatStick
You’re welcome! We’re glad we could help. If you have any more questions or need further assistance, just let us know. Enjoy your cooking! 😊
Antwoord van The MeatStick
Glad we could assist quickly! If you need anything else, just reach out. Thanks for your patience! 😊
Awesome customer service!!!
Customer service was quick to respond and very helpful. Despite all efforts to resolve my problem, they ended up having to replace my MeatStick. Thank you very much MeatStick people!!!
1 juli 2024
Antwoord van The MeatStick
Thank you so much for the kind words! We're glad we could help and get you back to grilling with a new MeatStick. If you need anything else, just let us know. Happy cooking!
Sensor Failure
Wasn't great when it didn't work when needed, but hopefully the quick warranty replacement will fix the issue.
1 juli 2024
Antwoord van The MeatStick
We understand your frustration, and we’re sorry the product didn’t work as expected. We hope the quick warranty replacement resolves the issue. If you have any more concerns or need further assistance, we’re here to help. Thank you for your patience!
Antwoord van The MeatStick
Great to hear that our repair service was prompt and courteous! We're glad you had a positive experience. If you need anything else, just let us know. 😊
Super easy to use
18 juni 2024
Antwoord van The MeatStick
Awesome! We're thrilled to hear it's super easy for you to use😊
Ambient temperature horrific
Ambient temperature on my Weber 22 charcoal grill was 400 on cover. Ambient temperature using another 2 wired probes 395 as close to meat stick probe
AMBiENT TEMP of BOTH MEAT STICKS 246 and 331 max after 1 hr cook
26 juni 2024
Antwoord van The MeatStick
Hello Greg,
Thanks for your review and we apologize for the inconvenience! Though the ambient temp may seem off, it's actually working correctly as it measures the temp directly around the meat, which is often lower than other areas in the grill. This can be due to hot and cold spots, evaporation bubble effect, and temperature fluctuations. Check out this video explanation: https://www.youtube.com/watch?v=Bc2WhEv4scE. If none of these seem to be the case, please reach out to us at https://tms.fyi/help. Thank you
Antwoord van The MeatStick
That’s fantastic to hear! Here’s to many more delicious cooks! 🍖🔥
My replacement meat stick worked Perfect with some comments.
My replacement meat stick worked PERFECT. As my first ones purchased over a year ago never worked properly, they appeared to be defective. The company was receptive and assisted me in getting some newer upgraded ones.
I deleted the old app and installed the new one. Smoked a Tri Tip to perfection. I have not tried the miniX yet. I don't have a bridge gizmo. But it all cooks work like last night, I will be satisfied.
Some comments:
1. I'm older (67). The App tutorial is way too fast to be useful (for me). I use paper instructions or easy to read texted instructions. It would be nice to have something that clearly defines what the LED lights mean. It's simple? Write it down for dummies.
If there are certain selections in the app that need to be made for the thing to work, make it simple. The app should be set up with those. Then only the phone selections need be set up.
2. When initially during setup, selecting which stick I have for the app to use, it is very confusing. There are a lot of different options and they don't simply "line up" without a guess.
3. I'd say that the MeatStick cooked 3F below what my previously used wired probe cooked. One is more right?
4. The alarm went off 6F below the target temperature as indicated.
Then the DONE, LET'S EAT" alarm went off 3F below the target temperature. I edited the target temperature during the cook and while it changed the target, it still went off 3F below target. Why?
I can make these work.
The app indications are good to determine the changing cook temps. I like that it tells you the time of cook. "Time remaining" really didn't accomplish much as it was always 2 minutes.
Easy to clean.
It worked from inside a Masterbuilt Electric smoker outside the house and into the kitchen.
The app remained open and didn't use a lot of power.
A simple paper showing what the indications mean, what the colors mean, what the app selections mean and why you would choose something else and the differences between the cooks (as far as the app works) would be useful to this older guy.
28 juni 2024
Antwoord van The MeatStick
Hello Scott,
We have informed our relevant team about the issues you mentioned, such as the alarm triggering too early and the time remaining indicator consistently showing 2 minutes. Our engineers are currently working to address these issues, and we expect the fixes to be available in the next app update.
Regarding your feedback on the app tutorial and initial setup being confusing, we appreciate your input. The tutorial is displayed only once in the app upon initial download. If you wish to view the tutorial again, please reinstall the MeatStick app. Additionally, ensure to select either the MeatStick 4-sensor or MeatStick Chef series on the 'Pick Your Series' page when you reinstall the app.
If you have further questions, feel free to let me know or check our Help Center https://docs.themeatstick.com/.
Once again, we apologize for the inconvenience and appreciate your patience. We will keep you updated once the app issues have been resolved.
Quick shipping, great price!
Great Father's Day deal on items I needed. Grilled steaks are now cooked to perfection. Highly recommended.
15 juni 2024
Antwoord van The MeatStick
Thank you for your wonderful review! We appreciate your recommendation and are delighted to know that our quick shipping and great prices met your expectations. Thank you once again for your support!
Antwoord van The MeatStick
Thank you for your fantastic review! We're delighted to hear that you are pleased with our product and that you had a positive experience with our fast shipping and tracking. Your satisfaction is our top priority, and we're glad to know we met your expectations. Thank you once again for your support!
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