The Modern Back Reviews 269

The Modern Back did a great job for me. I purchased 2 massage chairs. Both came in in great shape. They were easy to put together, they look good, and they both work well. The only reason I gave them 4 stars instead of 5 was that the chairs got sent to a wrong address at first, so it took a little longer to get them. However this did give me a chance to deal with their customer service department. They got on it right away, resolved the issue, and the chairs arrived shortly thereafter. I was very pleased.

Can't believe we got it so soon , only 8 days after purchase ! Our salesman , Dan , told us to expect a week or two for shipment from the warehouse then up to a week for delivery and set up . But yesterday we got a call that it was in and it could be delivered the next day ! Charles and James were prompt , efficient , and clean ! Not a piece of cardboard or plastic anywhere . Hubby's happy , I'm happy !

Amazing service with Dan Nissan. He was so amazing I’m up to three chairs for friends snd keep turning more leads over to Dan. He is willing to make less and get more customers and I tell friends on what to buy. I have three osaki mystro pro 4d v2 and one I robotic for long torso people like me

Use Dan Nissan!

Danny was really helpful in the showroom and was able to price match what i found online. Bonus with a doctors note i was able to buy without paying taxes! Charles and company did a great job of delivering and assembling chair. Absolutely glad i chose to modernback over other competitors

The whole family loves it when they use it during their visits.

Fred was great! He really took the time to get us to understand what chair was best for us. Excellent experience.

The vibrations are not too smooth, maybe I need time to get use to it.

Enjoy the chair very much... happy with it

Thanks

The service at modern back has been very good considering the circumstances of Covid. The one area I wish could of been better was to try to understand why I was buying one of these chairs. Ask my height, my foot size, my health issues. I did most of my own research but without being able to physically go somewhere local to try the many chairs I wish they would of been more pro active in getting me into the best chair for my needs. Fred was very friendly & Colin was good at following up during & after purchase. I highly recommend working with this group.

Charles and his helper were absolutely first class throughout the difficult installation. We are full time RVers and have a small entry door that they had to navigate. They did it expertly without a scratch or mark to the RV or chair.
Of course we love our KUMO and the painless install only enhanced the experience.

Tom and delivery crew were great, use the chair almost everyday researched chairs for 2 years, and was able purchase a chair right within my budget. The selection is large, so you can try out many chairs in the showroom, and you are not pressured into a sale. Would refer anyone here, good experience.

Great experience! Perfect customer service, any questions we had were answered quickly, the whole purchase went smoothly. Would highly recommend!

We recently purchased an Osaki Maestro from the Modern Back. Dan was excellent to work with and even provided support after the sale. We had a small issue after receiving the chair but with Dan’s help we were able to get an Osaki tech to come out and correct the issue. Very pleased with the service from the Modern Back. I was concerned at first about purchasing from The Modern Back because I live about 800 miles from the store but I am glad I chose them to make my massage chair purchase.

Chair is great. The white glove delivery option could have been better advertised as we did not realize the difficulty in putting the chair together.

The chair was ordered on 01/222021 and was supposed to be delivered on 03/09/ 2021.
I want to change the rating to 5 stars. The customer service explained the problem to my daughter which I did not know about. They were very professional and
polite

Outstanding customer service I worked with Dan the sale associate and he was very patient, professional and helpful throughout the entire process. He assisted us on the best chair for our needs and never tried to up-sell and push us to a unwanted product. Additionally he always checked on our delivery status and assisted over the phone with any and all installation questions. This was our first chair buying experience and it was a wonderful one. I would recommend them to anyone who is interested in getting one.

Dan was extremely helpful when it came to selecting the perfect chair for our needs. We are grateful for his patience.

The chair is great. We have had it a few weeks now and we both use it every day. We should have bought one years ago. Very relaxing.

The salesman Fred spent time explaining all the different features of the many chairs in the showroom. Wound up purchasing one that day. The chair is awesome.