The Modern Back Reviews 269

The chair works as intended. No issues - we paid extra for the white glove delivery and it was worth every penny. I do at least 30 minutes of massage every day.

Love this chair! We are very happy with the purchase. Our bodies are even happier; my gawd who knew a chair could be this good. My experience with Modern Back was maybe the single best online purchase experience ever. Tanya was responsive, had answers or found them promptly followed up when she said she would and was an enormous help in the decision to buy. Do your own research if you like then call or chat with her, you wont be sorry. Cant say enough about the help I received. Thanks Tanya!

Excellent massage chair with all the bells and whistles....1 month in and no problems.

Absolutely love our new chair. Awesome installation and service. So glad we found out about modern back

I had a phenomenal experience during my purchase of a massage chair from Modern Back. Tanya at Modern Back did an amazing job answering all my questions and going over the features of the massage chair I was interested in. She was also quick to price match the chair from another website and processed my order as fast as one can. I received my massage chair within 10 days after placing an order. Couldn't have asked for a better service experience. A+ service!

Great service and people. Help navigate you through a confusing product space

I did a lot of research to find the best Massage Chair. I found it in the Lauraco i9 Custom Medical Massage Chair. Then I looked at as many retailers I could and picked "The Modern Back", in Boynton Beach, FL. I got the best price there. Customer Service was excellent. I was told I wouldn't receive my chair until early February. I purchased in November, 2021. I received the chair on February, 8th. I could not be more satisfied how this purchase went. I watched every video I could find on the Lauraco i9 chair and many other high-end Massage Chairs. It took a couple of months to research as many Massage chairs as possible. I am certain I made the right purchase. I have had the chair for three days now. WOW, what a massage chair. If you are in the market for the best Massage Chair made, watch as many Lauraco i9 Massage Chair videos you can to see how these chairs are made and what materials are used.

I spied this chair on website and had my mind made up. Tanya reinforced my preliminary decision. Red is my color. The delivery was flawless, installation quick. The chair has given the both of us hours of massages. The End.

Excellent service and excellent delivery and installation good showroom pleasant Staff

after nearly 2 months, my chair is still not fixed and working.

Excellent experience all around. Informative and friendly sales service.

Fast delivery! The Osaki chair is great! Tanya was great to work with! Thank you!

Had a excellent experience shopping here. The staff was friendly and professional. If you are looking for A quality chair at the best price around this is the place to shop.

Very positive shopping experience. The sales personnel listened to my needs and allowed me as much time as I needed to test the capabilities of several chairs. The delivery was flawless and the product, thus far (one month) is exactly as advertised.

The Daiwa Supreme Hybrid is a wonderful massage chair.

Sale representative was great, easy to order and pleasant to work with. Delivery took longer than expected. White-glove service fell short and was disappointed with delivery service. Modern Back should vet their sub-contractors for white-glove service quality.

Tom Walls is extremely knowledgeable and passionate about this industry and only carries the most reputable brands and top-rated chairs in his showroom. He was very patient with me and took the time to explain all the nuances of the various chairs the day I literally spent like five straight hours in the store going back and forth trying to hone in on the best fit for me. I was retiring an older Inada that served me well for many years but got damaged in my move to Tampa from Georgia. Daiwa is my new toy, and I appreciate the extended warranty offered. The white glove delivery was flawless and the chair was delivered at record speed over the holiday. Tom will beat the best price, had excellent follow-through during the entire process, and applied no sales pressure. Thanks again.