thenookie.com Reviews 2

I am very pleased with my recent experience at this store. They have a great selection of high quality products at reasonable price points. There is something for everyone! And the staff are very friendly and knowledgeable, I felt comfortable asking questions and received well informed, helpful responses. I will definitely be coming back the next time I want to treat myself to a new toy. Cannot recommend enough!

Will not recommend to friends after a recent and terrible online/in-store shopping experience.

Made an online order for a number of items. After placing the order, due to an error in their system, I was told that one of the items was actually out of stock. Fine, no problem. It was disappointing though since the item was part of a matching set, and I was not able to get refunded for the other items. So I picked something else out that was similar and chose to pick up in store.

Arrived at the store where my items were ready to be picked up. Got them and left the store. Turned around after 5 minutes cause I looked in the bag and wasn't happy with the quality of that item I had to replace. Store associate wouldn't let me make an exchange for another product, because of store policy, which I get. However, I wasn't told that sales were final in picking up the items. So word of caution to others.

Store associate was dismissive and condescending. Disgusting behaviour to say the least. Obviously not the acceptable in any sales role, much less one that caters to personal products. You should train your employees to be more respectful of your customers.

On top of that, after returning home, one of the items was damaged. Emailed the store which pointed me to the manufacturer. Stand by your products or don't sell them.