Thenordstick Reviews 8

While your email support is excellent, the fulfillment process needs significant improvement. Selling items that aren't in stock and making customers wait over two months for a shipping update is unacceptable. To stay competitive, the business needs to reinvest in inventory management and faster logistics.

This company is just straight up scamming people. Ordered mine in February 2026 and still haven't received as of April 14th. Cx service now says I won't get it for another month. They are putting these timeframes out in an attempt to put you past the time to put a dispute on your card.

No communication, no delivery, no chat function, no email response.
BBB complaint registered.
STAY AWAY!!!

I would not buy from this company again. Product, Nordbench Pro is not the best quality. Bench took a month to arrive. Ordered Leg Attachment at the same time, six weeks later it has not arrived. "Free" NordBench Pro Guide Series, Longevity Blueprint and Free Speed Rope never received. Terrible order tracking, by which I mean NO order tracking. Tried to use CHAT box for inquiry on order, useless. No customer service phone number on website.

It took weeks to arrive and it's a wobbly cheap awful product. When I tried to return it, they need video and detailed explanations and want me to do tasks. "m already so busy. DON'T BUY THIS!

I ordered a NordBench Pro from NordStick.com for my clinic.
NordStick chose to ship this mid-to-high-value piece of fitness equipment with “No Signature Required” – and never discussed or cleared that with me as the buyer. For gear in this price range, signature-required is standard, and it’s the only real chain-of-custody protection you have.
FedEx then claimed the order was delivered.
The delivery photo FedEx provided does NOT match my address in any way – it’s a random apartment/hallway, nothing like my clearly marked Unit 1005 and storefront entry. I confirmed:
The packages in FedEx’s photo were not at my unit
Not in adjacent rooms
Not with concierge/security
Not mis-keyed into any locker system
Not delivered to me at any point
FedEx’s own message confirms: “Signature was not required” – yet they still left the box unattended in the wrong building and now act like a photo of some hallway equals a completed delivery.
When I raised this with NordStick, “Scott” acknowledged their mistake in using a no-signature shipping protocol on this order and even said they were willing to send a replacement. That is effectively an admission that the shipping choice and outcome were on them.
I declined a replacement and requested a full refund instead.
Since I made that request and clearly outlined why their shipping decision and FedEx’s bad drop are their responsibility, not mine, NordStick has gone quiet. No follow-up. No refund confirmation. Nothing.
Meanwhile:
NordStick chose the shipping method.
They released a mid-high-value order without signature protection.
They are FedEx’s client and should be filing the claim, not pushing the problem back onto the buyer.
My role was simple:
I paid.
I waited.
I did not receive the product at my address.
I documented everything promptly with photos and screenshots.
To make things worse, NordStick does not publish any customer service phone number anywhere that I could find. When your order goes sideways, you’re stuck in email and chat limbo, hoping someone decides to reply. In my case, that responsiveness disappeared as soon as I stopped being a simple sales prospect and became a customer with a problem.
This is a failed delivery and a failed vendor response, not a buyer-side issue. I’m now documenting this experience on Google, Trustpilot, Yelp, Reddit, Facebook and with the Better Business Bureau so other buyers understand the risk of NordStick’s shipping choices, lack of a reachable customer service line, and their silence once a refund is requested.
Medium version (Yelp / Facebook)
Avoid NordStick – unsafe shipping + no real customer service
I ordered a NordBench Pro from NordStick.com. They shipped it “No Signature Required” without ever asking me, even though this is a mid-to-high-value piece of equipment.
FedEx claims it was delivered, but their delivery photo is clearly not my address – just a random hallway in another building. I checked everything: my unit, neighbours, security, lockers. The box never arrived.
When I contacted NordStick, “Scott” admitted their shipping protocol was wrong for this order and offered a replacement. I declined the replacement and requested a full refund.
Since I pointed out that:
They chose the no-signature shipping
FedEx left it at the wrong building
And I never received the product
…NordStick has gone silent. No refund confirmation. No resolution.
On top of that, they don’t publish a customer service phone number, so once they stop replying to email, you’ve got no real way to reach a human being.
Bottom line: I paid, the product was never delivered to my address, and the vendor has effectively disappeared instead of owning the problem and fixing it.
Short punchy version (for quick star reviews / Reddit comment)
Ordered a NordBench Pro from NordStick.com. They shipped it no signature required without asking me, FedEx dumped it at the wrong building, and I never got the product. FedEx’s own photo proves it’s not my address.
NordStick initially admitted their shipping mistake and offered a replacement, but when I asked for a refund instead, they stopped responding. There’s no published customer service phone number, so once they ghost you by email, you’re stuck.
This wasn’t “buyer error” – it was bad shipping, bad protocols, and worse customer service. I’d avoid them.

They advertised the bench, bands. A speed rope and surprise gift that I paid for Feb 15, and never received anything until just the bench arrived March 26 , over a month later when they advertised a sooner date. Federal FTC and state consumer laws mandate delivery at least in 30 days. The bench is useless and wobbly. I'm a lawyer so I'm suing after they ignored my legal letter to return my money, and I placed a complaint on my credit card. Nordatick takes in alot of mo ey, and they shpuld treat consumers better. Don't buy from them.

No product after nearly 5 weeks from purchase.
Horrid customer experience. Without any advanced warning -- or even notice on their part -- after ordering the Nordbench four weeks ago their representatives said it wouldn't ship for four weeks after the purchase They mentioned a specific date. That date came and went. My purchase still has not shipped and they did even provide an update as to why. Is this a scam?