Theodoretownsend Reviews 9

This is a retail scam, do not buy any products here, they will send the wrong thing, in the wrong size, with all kinds of manufacturing flaws and not refund the order in full. The service was an AI chatbot that could not be gotten around.

Scam! Wrong size delivered with tag and everything removed, quality is so bad you are better off wearing 100% polyester. Dont order from this!!!

First said they ship in 2-3 days, took 3 weeks and then received a product that didn't look anything like their online phones. The NYC address is bogus, they ship from China and want you to return to China! They have stalled my ability to return for my refund now for another 3 weeks! DON'T BUY, WALK AWAY!

Theodore Townsend is a company pretending to be in the USA with very cheaply made clothes made in China.

Do not order anything from this company. I ordered a leather jacket with a shearling lining and what arrived was a plastic jacket with a fake lining, which was the wrong color. When I tried to initiate a return, I was told that I was responsible for return shipping and it needed to be returned to China. This company is a scam. Period.
….Update 3 weeks and many
Emails later. Company refuses to provide prepaid shipping label for a return but is offering a 60% refund. But has yet to follow through an issue the refund. Super shady obviously AI generated interactions. Totally disgusted by both the product and the experience of engaging with this company.

I just ordered some black overalls from the Theodore Townsend site after seeing nothing that indicated it was cheap crap from China. The shipping policy even stated 3-8 days for shipping after the order is processed. Well I got the tracking information and lo and behold, it was from CHINA! I immediately emailed the customer support email and they wrote me 3 paragraphs of bull shit and said the 3-8 days starts once a US courier picked it up but nowhere on the website does it say anything about the clothes coming from another country. Save your money and buy from a reputable clothing business. I should have just ordered cheap SHEIN crap at this point. So disappointing.

Do not buy from them! They claim they are a family owned business in New York but they are just another temu-like Chinese company based in China! They resell poor second hand quality clothing. Their products do not have any brand labels, size labels, material and origin labels. Very sketchy!

How they can improve is explanatory. About a month ago, I ordered two ladies short sleeve cashmere sweaters it said, made in England. I received one in yellow, which was not like the design or color I ordered and, only one in the pkg, which did not even contain any form of packing slip. How this Co. Could improve is to BE HONEST period! (And, it did not come from England).

Theodore Townsend is suspect. The site (which sells on Shop) claims to have been founded in 2020 and advertises that each article of clothing “is handcrafted in London using British-sourced leather and materials.” I was highly skeptical given how low their prices are, but there was a sweater I liked on the site so I risked the $70 and ordered it. The item shipped, not from London, but from China via SDH, a Chinese logistics company. I emailed Theodore Townsend (whose office is supposedly in downtown NYC—not London) to ask if the “handcrafted in London” claim was true, and someone replied saying that the items are “designed and inspired by our London based team” and simply shipped using international carriers such as SDH. It took a long time (almost 3 weeks) for the item to arrive. It looks as pictured on the site and fits well, but it has no tags indicating who makes it. This experience leads me to believe that Theodore Townsend is selling items massed-produced in China at minimal cost and that the “handcrafted in London” claim is false advertising. I would proceed with caution with this seller, and would not order from them if you need the item shipped quickly.