The Packaging Tree Reviews 25

Let me start with I have no experience with packaging whatsoever!
When I started looking into getting professional packaging made for my small business the numbers I was getting were scary. Working with Peter at the packaging tree I was able to get pillow boxes in the perfect size for my products at a price I could afford. He allowed me to make a ridiculous amount of changes, again I’ve never done this before! The finished product turned out amazing! I’ve only had them a few days and the launch isn’t til January but the feedback has been unanimous, everyone loves them as much as I do!
The only con which serendipitously turned out to be a pro, was that the sample I ordered was glossy and the final product I received was matte, but it makes the stickers that differentiate between SKUs pop so I’m still giving 5 stars!

I have been working with Peter to get some prices on milk containers. He was super easy to work with.

I relied on some of the positive reviews here despite having serious doubts, only to face acute business disruption and loss caused by my dealings with Packaging Tree. The emailing seemed a bit off and a lot of their images on social media of 'their work' were actually recognisable from pinterest by other packaging companies. Thereafter felt more questionable with lack of any willingness to ever come on a call or let me visit their UK office (despite 8-10 requests). I kept coming back to look at these reviews to give myself assurance and regret it now.

I started our discussions months ago and they responded at all hours of the day and night with tons of reassurances. I had one key requirement - textured paper. I even paid £100 for sampling which took >thrice the duration that they promised. We agreed to some changes and I agreed to pay ~£15 per box. Given my concerns I asked them 6 times on email to show me the paper when ready before they start making boxes. They readily agreed and assured as they do with everything. I kept chasing for delivery. Thereafter after again double the timeline they promised and acute delays to my business, I get a far cheaper version. Not textured paper, but plain which is easily 1/3 the price anywhere. It was totally a bait and switch and now I don't see their instagram profile but I see a smaller account with 'Peter' and 'marcel' prefixed. Totally misrepresented and has caused serious problems.

Great customer service at 12:30am

peter has been really help full, with straight conversation and great prices and quality

Peter was incredibly responsive and the end product was of Excellent Quality.
Really pleased with the whole process.

I recently worked with Peter at The Packaging Tree to create two custom boxes: one for our soaps and another for our bath salt sampler pack. From start to finish, the communication was exceptional—quick, clear, and effortless. Peter was incredibly easy to work with and demonstrated patience when I needed to make several changes along the way. He guided me thoughtfully, helping me select the ideal box styles that perfectly matched my goals.
At first, I was a bit hesitant about the pricing because it seemed almost too good to be true. However, The Packaging Tree exceeded my expectations, proving that their quality and reliability are second to none. Payments were straightforward, and when the boxes arrived, they were exactly as I had envisioned—absolutely stunning!
I’m thrilled with the results and can’t wait to work with The Packaging Tree again for future projects, including a custom lip balm box that’s next on my agenda. If you’re looking for professional service, great pricing, and outstanding craftsmanship, I highly recommend Peter and The Packaging Tree. Thank you for an amazing experience!

This was an absolutely amazing experience with The Packaging Tree team. We would like to thank Marcel specifically for helping us create the MOST beautiful Tomato Paste Mylar Bags. Our team would sent countless emails going back and forth on particular details and this would always be done without fail, the customer service and delivery time is UNMATCHABLE they provide the free delivery in Burundi. We will be definitely working in the future for further projects.

Peter has been so amazing to work with over the past several months and provided superior customer service. I had this really bespoke/custom packaging idea and he was able to bring it to life! It turned out exactly how I envisioned!

Peter Berns is a great asset to The Packaging Tree, and to JDI Industrial! We were able to make a great looking gift box for our clients because of Peter's timeliness, attention to detail, and ability to understand what was being asked of him. Great job, Packaging Tree!

I've been working with Peter over the last few months to order new boxes for our soap bars. We were previously working with another box manufacturer, but Peter reached out offering better quality and prices. He produced samples for us and they came out great. Production time is pretty fast and he's been very responsive with any questions I had. They were also able to provide us with a plastic-free liner, as we are an eco-friendly company, which was amazing! We'll continue using his services and highly recommend them.

Our shopping bags came out great! Quality was awesome and quick turnaround.

My company contacted Peter and his team to help produce promotional boxes for an upcoming project. He responded quickly and always provided detailed mock-ups and samples of all the requested items. His professionalism and promptness made this project easy and stress-free for my team.

Excellent customer service, Peter managed my enquiry and delivered a fantastic product. Definitely will be using The Packaging Tree for all our bespoke packaging in the future

We started working with Peter and his attention and detail are really great! The customer service that he has provided is very excellent has helped us a lot, the samples and final product exceed expectations. We are really happy to have worked with him and the company and hope we keep working with them in the future.

Peter Berns is a 5 star business rep his attention to communication is fantastic and the sample products are beautiful. Packaging has always been a nightmare for me but they custom made boxes for my honey jars at a price that was great and affordable. I was also able to order 500 rather than most custom orders that want you to order 5000. I highly recommend the packaging tree. Beekeeper Jen

Quality products and Peter Berns is very attentive to his customers. We have placed several orders through Peter and he has been helpful enough to help create a different assembly design to make these products easier for us to make.

Will definitely be using the Packaging Tree in the future!

Service was very good, I think. I have worked with companies before and some have delayed response time. Peter at the Packaging Tree was very helpful in getting our order to print on time.

Just started working with The Packaging Tree, so far great customer service. I am not very tech savvy and have a vague vision of what I am looking for. Peter on the chat has helped me narrow down the vision and helped me tech wise to share info with the company. I look forward to seeing the finished product!

The Packaging Tree made ordering boxes for my small business so easy! The communication was impeccable as was the lead time. I’m so glad to have found a homegrown company to source from. Shoutout to Peter Berns for his time and attention. I will absolutely be using this company again.