The most incredible customer experience I have ever had ever for any service. Rachael spent countless hours with me going back and forth on what's app helping me decide which was the best grout to use... Toon meer
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Lees wat reviewers zeggen
I requested a layout plan for my patio project - with three connected areas to fill using four different tile sizes. Absolutely delighted with the outcome culminating from a highly professional a... Toon meer
😠 Shockingly Slow Delivery and Awful Customer Service - Avoid! I am absolutely appalled by the service—or lack thereof—from The Paving Experts. I placed an order for expox gro... Toon meer
Bedrijf heeft geantwoord
We've contacted Tony because our garden was done incorrectly so we needed opinion before we went down the legal route. Tony was amazing and with his opinion we feel very confident. I would never ever... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Paving Experts was founded in 2013 by industry professionals with over 40 years of combined experience in paving and construction. After years of frustration sourcing reliable materials quickly and at the right price, the business was created to make high-quality paving and construction products more accessible to both trade and domestic customers across the UK. Today, The Paving Experts remains a family-run company, led by Cleo Canning, who brings decades of experience in construction, retail, and e-commerce. We are a trusted online supplier of construction, landscaping, and tiling products, specialising in paving grouts, bedding mortars, and pothole repair materials. Our range includes fast-set concretes, jointing compounds, instant tarmac, tiling adhesives, floor levelling products, and professional tools for both small domestic projects and large commercial contracts. Many of our products meet or exceed British Standard 7533 and include PAS and HAPAS approved solutions used in highway maintenance and urban regeneration projects. We work closely with leading manufacturers to supply high-quality, reliable products and pride ourselves on excellent customer service, fast delivery, and expert technical support. Whether your project is large or small, The Paving Experts are here to help.
Contactgegevens
The Paving Experts, The Mill, Unit 4, Lullington Road, Clifton Campville, , B79 0AU, Tamworth, Verenigd Koninkrijk
- 0330 122 1025
- orders@thepavingexperts.co.uk
- thepavingexperts.co.uk
4,2
Goed
26 reviews
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The most incredible customer experience…
The most incredible customer experience I have ever had ever for any service. Rachael spent countless hours with me going back and forth on what's app helping me decide which was the best grout to use based on my outdoor tiles and then she called me to finalise the details. She never made me feel like I was driving her mad and was so knowledgeable and helpful. A truly great experience
17 juni 2026
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Ilana, thank you so very much for taking the time to leave us such a wonderful review. Rachael is a real asset to our business and is very valued, thank you for letting us know how happy you were, kindest regards, Cleo, Owner.
Really helpful company
I was unsure what to use to grout my patio, after visiting the paving experts ,the lady pointed me in the right direction, really friendly and helpful, would definitely recommend them.
16 maart 2026
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Ian, thank you so very much for your lovely review, we are delighted that we were able to help you, much appreciated, Cleo.
Happy Customer
We have been purchasing our Instarmac grouts and primers along with other materials sporadically now for several years with The Paving Experts.
If you are looking for a professional one stop supplier for Hard landscaping advice and supply of Grouts/ Primers etc with competitive rates and 'above and beyond' customer service from all of the team then you will find that with The Paving Experts
12 maart 2026
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Mark, thank you so much for this amazing review, we value you very much as a customer and want to say a huge thank you for taking the time to leave us such a fantastic review. See you soon, Cleo.
We discovered Paving Experts whilst…
We discovered Paving Experts whilst looking for an alternative supplier for some PY5 / PY4 resin for our handrail systems. From initial inquiry, through to delivery the service has been excellent. Clear concise communication, friendly and extremely helpful. We have used Paving Experts now for a number of years and i can honestly say the level of service remains as good as it was from our first transaction.
13 maart 2026
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Dave, thank you so much for the lovely review, we truly appreciate the kindness and time you have taken to leave us this. Thank you, Cleo.
😠 Shockingly Slow Delivery and Awful…
😠 Shockingly Slow Delivery and Awful Customer Service - Avoid!
I am absolutely appalled by the service—or lack thereof—from The Paving Experts.
I placed an order for expox grout way back on October 9th, and today is November 16th. Over five weeks later, and guess what? It still hasn't arrived! This is completely unacceptable for a company that claims to be "experts." My project has been at a standstill because of this delay.
The last communication I received from them was a brief update on October 30th. Since then, I have been met with radio silence. It's now been over two weeks without any attempt to update me, apologize, or offer a solution.
This isn't just a slow delivery; it's a profound failure in customer service. When a shipment is delayed this long, basic professional courtesy dictates keeping the customer informed. Their lack of communication shows a complete disregard for the customer and the disruption their incompetence is causing.
If you need your paving supplies delivered in a timely manner, DO NOT order from The Paving Experts. Their delivery process is a joke, and their customer service is non-existent.
Order Details:
• Item Ordered: Expox Grout
• Order Date: October 9th
• Current Date: November 18th
• Last Communication: October 30th
I would strongly advise looking elsewhere for a reliable supplier.
18 november 2025
Review zonder uitnodiging
Antwoord van The Paving Experts
Good morning Mr. Lacey,
I tried to call you this morning in the hope of speaking with you directly, as I wanted to offer you a personal apology and provide some clarity around what has happened. I’m very sorry I wasn’t able to reach you.
I was genuinely disappointed and saddened to see your 1-star review today. I completely understand why you are upset, and I want to offer my sincere and heartfelt apologies for the frustration you’ve experienced. Please know that we truly believed, based on our communication with you (you like email not the phone), that you were comfortable waiting for this product.
I know you have purchased several boxes of Joint-It Epoxy Grout from us across four separate orders, and your latest order was placed on 9th October. My understanding was that Rachael had kept you updated throughout the process—although the communication was limited, this was only because we had no new information to share, and we genuinely believed you were happy to wait until we did.
We have done everything within our ability to source this product for you, but it has unfortunately been impossible to obtain at the moment. This is not a frequently stocked item for us, and we even contacted our supplier’s representative repeatedly to see whether he could secure stock from other local distributors. He had been confident that he would be able to arrange this for us, so we continued checking in with him weekly. Based on your email on 16th October, thanking us and confirming that you were happy to wait, we believed that our approach was in line with your expectations. On 9th October we had also asked whether you might need additional quantities so that we could order extra as soon as stock became available. On 13th October we explained that we still had no definite date, but were doing everything possible to obtain more. From your reply, we understood your project wasn’t urgent and that you were comfortable waiting for updates.
During this period, we continued to work in the background to try and secure stock, but without success. When you contacted us again on the 30th asking for an update, we apologised that there was still no progress and checked again that you were happy to wait. Had we known at any point that the situation had become urgent for you, we would have immediately issued a refund and explained that we were still unable to obtain the product. I am deeply sorry that you feel so badly let down. As the owner of this business, it matters enormously to me that our customers feel respected, supported, and well looked after. We are a small team of three, and we work extremely hard to provide the highest level of service—something reflected in the 180+ genuine 5-star reviews we are very grateful to receive. It is incredibly upsetting to hear that your experience fell so far short of this, and I sincerely apologise.
Please know that causing you inconvenience was never our intention. We took you at your word when you told us you were happy to wait, and we continued to do everything in our power to source the product for you. When it became clear that your situation had changed and that you needed the item urgently, we issued a refund immediately, as we still had no stock available. Once again, I offer my sincere apologies for the disappointment and frustration this has caused you.
I am truly sorry that we were unable to meet your expectations on this occasion. Your review was very difficult for us to read because we genuinely strive to look after every customer, and I deeply regret that you feel we failed you.
Best regards, Cleo.
Excellent customer service
The customer service team have provided an excellent service from purchase to delivery. Their communication has been prompt despite being a small business and currently under-staffed. Would definitely recommend.
23 mei 2025
Review zonder uitnodiging
First time using the paving Experts
Excellent service from start to finish. Great Prices and materials arrived as stated.
Fully recommend this company.
Now on my list of suppliers for my business.
1 maart 2024
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Andrew, thank you so much for your review, we really appreciate you taking the time to do this :) Cleo.
24 hour turnaround achieved. One very happy punter !!
I requested a layout plan for my patio project - with three connected areas to fill using four different tile sizes.
Absolutely delighted with the outcome culminating from a highly professional and detailed service. The 'map' and specifications list were received next day (on a Monday). One tip if you're thinking of using this service: make sure your details are accurate. He can only work with what you give him !!
This service has taking a great deal of stress out of the planning phase. Thank you very very much Tony.
24 mei 2021
Review zonder uitnodiging
My partner ordered me a grabo plus…
My partner ordered me a grabo plus suction machine, delivered with in two days,fantastic service
Definitely will use again.
20 maart 2021
Review zonder uitnodiging
Antwoord van The Paving Experts
Hello Darren thank you so very much for taking the time to leave us a lovely review, we hope you enjoy the GRABO! Cleo.
We've contacted Tony because our garden…
We've contacted Tony because our garden was done incorrectly so we needed opinion before we went down the legal route. Tony was amazing and with his opinion we feel very confident. I would never ever recommend the landscaper we have used but I would definitely recommend Tony if somebody is in a similar situation like ours. Tony picked loads of faults was very professional.
15 augustus 2020
Review zonder uitnodiging
quick efficient company
quick efficient company. Product not yet used but reads well. I have high expectations
30 juli 2019
Review zonder uitnodiging
Very prompt and able to alter delivery…
Very prompt and able to alter delivery address when error made during ordering
29 juli 2019
Review zonder uitnodiging
Great service
17 juli 2019
Review zonder uitnodiging
Very good service.
Very good service.
About the product, is good but I won't use on indian stone.
10 juli 2019
Review zonder uitnodiging
Great product
Great product extremely happy with the company, just one little niggle with the delivery unfortunately they went to the wrong address. I had to get in touch with the company and they would delivery the next day for me. I am just putting it down to human error with the postcode!!!!
8 juli 2019
Review zonder uitnodiging
Excellent service from start to finish
4 juli 2019
Review zonder uitnodiging
Sent with no problem just what I needed
13 juni 2019
Review zonder uitnodiging
Went the extra mile to help us
Went the extra mile to help us. Thanks
12 juni 2019
Review zonder uitnodiging
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