Shout out to you, Penny! My mom and I visited the shop to look for a perfume, and Penny did so much more than just help my mom find exactly what she was looking for - Penny was so personable and made... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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Lees wat reviewers zeggen
I very rarely leave reviews however I couldn’t not after being served by penny on Saturday 15th Aug. I went in for a small bottle of perfume for my girlfriend and left with two of the new YSL fragranc... Toon meer
Bedrijf heeft geantwoord
I went into the store in Bon Accord Aberdeen yesterday looking for my wedding perfume, Penny was absolutely wonderful, she asked great questions and helped me find the perfect scent for me. She was ge... Toon meer
Bedrijf heeft geantwoord
În primul rand sunteți foarte corecți la livrare,de multe ori mai repede decât data care o spuneți De asemenea marfa de calitate Și cel mai important pentru mine ca pot facă plata cu CLEARPAY Va... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, Verenigd Koninkrijk
4,8
Uitstekend
536 reviews
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Great customer service
Great customer service, knowledgeable and very helpful.
23 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was wonderful
Penny was wonderful, helped me find exactly what I was after and make some amazing savings!
21 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Their professionalism is second to…
Their professionalism is second to none. They always advise and give me the best prices and best perfume quality. I will also especially recommend and commend Cara for her exceptional customer care qualities.
3 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by penny- what a superstar…
I was served by penny- what a superstar btw! Went looking for perfumes to gift my family, was absolutely clueless but penny turned it all around for me. She was beyond helpful and so sweet, she took the time to understand what I am looking for and gave recommendations without pushing anything, absolutely worth it, I am so happy 😊
20 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Service,Penny.
20 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny served me at Aberdeen perfume…
Penny served me at Aberdeen perfume shop was soo helpful and kind throughout my experience at the shop
20 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience at The…
I had a wonderful experience at The Perfume Shop in the Bon Accord Centre, thanks entirely to Morag. She was absolutely lovely and made the whole shopping experience a delight.
Morag was incredibly helpful, patient, and took the time to ensure I found exactly what I was looking for without any pressure. Her friendly attitude and expert knowledge really stood out.
18 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awesome service
Awesome service, I don't need to go to any shop to buy Perfum any longer, they made it so easy for me and to gift someone made beautiful.
More so cheaper and faster delivery
7 april 2026
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had a wonderful experience with…
We had a wonderful experience with Penny at The Perfume Shop at Bon Accord Aberdeen . Penny was friendly and her approach to customer is really appreciated.I was looking for a perfume for my hubby for our anniversary, and he really liked it. Thank you, Penny, for such lovely service!💖
16 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best experienced about perfume
Best perfume I bought best smell and long lasting thanks for everything.
12 april 2026
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was so lovely with giving me an…
Penny was so lovely with giving me an idea on the type of perfume that matches my taste. I love it here
16 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic…i always look forward to…
Fantastic…i always look forward to meeting Penny on shift! Her customer service is top notch, she recommends the best fragrance each time I shop!
14 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ace service 🖤
14 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
If i could rate minus numbers I would
If i could rate minus numbers I would. I am genuinely furious at the lack of customer service I have received since ordering a perfume from this company two months ago.
I have been lied to, called a liar, ignored for weeks, promised a refund and then told I will not be getting one two weeks later. Your staff have told me for 2 months now they are going to resolve the problem for me, the last message I got around two weeks ago was from a member of staff called Raymondo I believe, who told me he would find out if he could get me compensation for the absolute lack of care I have received and the complete inconvenience of waiting for a response and solution for two whole months. A member of staff Abby was the first person I spoke to who was no help whatsoever also. The team told me that they were going to raise this to the correct team, I have asked for a manager it doesn’t seem like I have spoken to one. I have asked for this to be raised as a complaint and to be taken seriously, it has not.
Two months later is ridiculous. I have asked for proof that this item was opened, it has STILL not been provided. So how can I go to my bank to go against this with no proof.
This whole thing seems so calculated. Leave the customer with no response for two months, she will forget and then has no proof she has requested to get the refund.
I am genuinely appalled. You have lost a customer that has been coming to you for years, as well as other customers whom I have told.Never in my life have I received customer service so poor.
Raymondo and Abby, your customer service skills need serious attention, as someone who works in customer service I would be devastated if a customer was treated by myself as you have treated me. This is the scammiest company I have ever ordered from. Fuming.
27 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello Sarah,
Thank you for taking the time to share your feedback, we are very sorry to hear that you remain dissatisfied with your experience and for the frustration this situation has caused you.
Your concerns have been fully reviewed by our team, including the handling of your return and the communication throughout the process. We appreciate that the length of time it takes to process cases of this nature and apologise for any delays and lack of clarity you experienced along the way.
Following a full inspection of the returned item in line with our returns policy, we are unable to uphold a refund in this instance, as fragrance products must be returned unused and in their original condition in order to qualify.
I have personally reached out to you regarding your complaint to ensure your concerns have been fully considered and appropriately reviewed.
Thank you again for your feedback. We appreciate you bringing this to our attention and remain committed to continually improving our service.
Kind regards,
Jasmyn
The Perfume Shop
Visited your store today in the Bon…
Visited your store today in the Bon Accord centre in Aberdeen. We were served by Jill who was extremely friendly and helpful. She helped my daughter choose a lovely perfume for her birthday and went above and beyond to make my daughter feel special. Jill really is an asset to your store.
10 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely wedding perfume shopping experience
Cara helped me choose the perfect perfume for my wedding day. She made sure it was 100% the right scent for me and even helped me choose something for my fiancé. She is so knowledgeable and friendly, will definitely be going back to the perfume shop in St Nicholas again!
6 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
EXCELLENT CUSTOMER SERVICE
We visited the perfume shop, not really intending on buying anything, but the excellent customer service from Cara and Jill, with all of their positive suggestions and knowledge, convinced us to buy some products. Their great interaction and friendliness ensured we'd go back again, and this was fantastic service and how you like to be treated when visiting any shop. I would highly recommend a visit and the ladies are a credit to the business, without any doubt.
Paul O' Connor MBE.
30 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service. Staff were very personable and helpful. Thanks Penny my "friend " loved his aftershave.
17 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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