I had such a GOOD experience in the branch in Bath. Max helped me incredibly well with my sesrch for a really nice exclusive aftershave. His people skilsd are just so good. His product knowled... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie22 Stall Street, BA1 1QF BATH, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had such a lovely experience at the perfume shop, thanks to Jiya and Paul. They were both incredibly attentive, patient, and genuinely interested in helping me find the perfect scent. I didn’t fe... Toon meer
Bedrijf heeft geantwoord
Just been to the Bath store. Absolutely great customer service . Being a manager myself and being the shop is in Bath. I do expect the kind of service that should be four star. The man who I... Toon meer
Bedrijf heeft geantwoord
Very helpful people so patient, it took me a little while to choose 😆 I ended up buying two perfumes! Thankyou to the BATH TEAM 😁
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
22 Stall Street, BA1 1QF, BATH, Verenigd Koninkrijk
4,5
Uitstekend
28 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful people so patient
Very helpful people so patient, it took me a little while to choose 😆
I ended up buying two perfumes!
Thankyou to the BATH TEAM 😁
12 augustus 2026
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Just been to the Bath store
Just been to the Bath store. Absolutely great customer service .
Being a manager myself and being the shop is in Bath. I do expect the kind of service that should be four star. The man who I imagine is the manager was extremely helpful. I was happy to see they had many offers on and bought more than I should have of. I will be visiting again. Thank you.
9 juni 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in Bath (I don't know his…
The staff in Bath (I don't know his name) was very helpful, friendly and knowledgeable. Great customer service and attitude.
24 mei 2026
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff
The lady who served me was very helpful. I wasn’t sure which perfume to go for and went in and out of the shop a couple of times having different sprays.
When I did choose the perfume i wanted she was friendly and chatty.
8 mei 2026
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We had such a lovely experience at the…
We had such a lovely experience at the perfume shop, thanks to Jiya and Paul. They were both incredibly attentive, patient, and genuinely interested in helping me find the perfect scent. I didn’t feel rushed at all—instead, they guided me with care and great knowledge until I found a fragrance that truly suits me.
What I appreciated most was how well they listened and then suggested something I might not have chosen myself, but it has now become one of my absolute favourites. Their passion and personal touch made the whole experience feel special and memorable.
Thank you, Jiya and Paul, for your kindness and professionalism—We will definitely be coming back!
21 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent help from the gentleman in…
Excellent help from the gentleman in your Bath shop. Good price. Items arrived as promised.
2 februari 2026
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bath 255
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bath 255
Hi,
Thank you so much for your feedback and kind words. Have a great new year.
The Perfume Shop.
Bristol/Bath staff disappointing and too expensive
My 2 local stores used to offer great customer service but the staff don’t seem to want to help so I bought online. Then realised that I could save £12 (including paying for delivery) by buying online at look fantastic. Unfortunately I won’t be shopping with The Perfume Shop any longer
23 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bath 255
Hi,
We appreciate you taking the time to share this. We're sorry to hear about the change in your local stores and the impact on your shopping experience. We'll share your feedback with the relevant teams so that we can improve.
The Perfume Shop
Frustrating experience, I went to John Lewis instead
Bought perfume on line for my wife for Christmas.
Opted to pick up at store, which showed item in store to buy, and available to pick up from store.
Paid by my credit card with the amount shown on my credit card as pending
Email arrived to confirm order..great
followed by a 2nd one confirming the order had now been cancelled!!!
Rang the store at Bath, to be told that because there was low stock, they could not sale it to me.
I answered that the online shop had given me this option.
The person at the shop explained that the company preferred you come to the shop and even though they had stock, they couldn't sell it to me.
I mentioned that I was coming to the shop to pick up said perfume.
The shop person advised this was company policy.
I said the product was still available to purchase online and suggested that they take this option away and asked why they didn't want my custom.
I opted to buy from John Lewis instead and found it a particular easy process. I'm not sure if I will use the perfume shop in the future. The amount is still showing pending on my credit card account and obviously the perfume shop doesn't want you buy online.
18 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bath 255
Hi,
We regret to hear about the cancellation of your wife's Christmas perfume order and the trouble you experienced with our online and in-store policies. We appreciate you informing us about the issue, and we'll investigate this internally to improve our processes. We value your patronage and hope to regain your trust in the future.
The Perfume Shop
First class service
price is good service excellent could not be better I would never buy perfume anywhere else
12 december 2025
Antwoord van The Perfume Shop - Bath 255
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
I had such a GOOD experience in the…
I had such a GOOD experience in the branch in Bath.
Max helped me incredibly well with my sesrch for a really nice exclusive aftershave.
His people skilsd are just so good.
His product knowledge incredible.
His patience finding me something 'different' for my gift for my grandson.
Such an asset to the shop and to anyone who he serves.
Thanks Max you made it such an incredble experience.
Hoping my grandsin loves the Givenchy Gentleman sure every one will be commenting on how nice he smells 🙂
8 december 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bath 255
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Antwoord van The Perfume Shop - Bath 255
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Assistant very helpful
Assistant very helpful, had everything i needed and order one item online which arrived very promptly
27 november 2025
Antwoord van The Perfume Shop - Bath 255
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Perfume out of stock. Perfect servicea. perfume that was not in…
I wanted a perfume that was not in stock. The gentleman who served me was really helpful. Ordered on Thursday and delivered on Saturday to my home. First class service I believe! Well done.
27 november 2025
Antwoord van The Perfume Shop - Bath 255
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Very good service and went out of their way to get me the product I needed
Very good service and went out of their way to get me the product I needed
7 oktober 2025
Antwoord van The Perfume Shop - Bath 255
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.