I visited The Perfume Shop in Blackburn and was served by Shenaz. I definitely wasn’t the easiest customer to deal with 😂, but Shenaz was so patient, helpful and professional throughout. Thank yo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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Lees wat reviewers zeggen
Asma has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and... Toon meer
Bedrijf heeft geantwoord
Great experience excellent customer service! Friendly with a smile, gave me a lot of recommendations for a my wife’s present, got served by Shenaz. I will definitely be coming back to this store t... Toon meer
Bedrijf heeft geantwoord
Top notch service by Shenaz. I walked in with my kids to get just one perfume (Armani code), but I ended up getting two others in addition. Warm, accommodating and professional staff.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contactgegevens
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, Verenigd Koninkrijk
4,9
Uitstekend
285 reviews
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Felt most welcome by the Staff member…
Felt most welcome by the Staff member called Kenzie who was most hospitable and provided a great customer service from start to end
24 augustus 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Shenaz in Blackburn town mall was…
Shenaz in Blackburn town mall was brilliant and extremely helpful and kind.
17 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was served by Shenaz today at the…
Was served by Shenaz today at the store. Brilliant 10/10 customer service, knew exactly what she was talking about with brilliant recommendations. Definitely will be returning 👍🏽
17 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great knowledge and intel up-to-date
Great knowledge and intel up-to-date, great service and very persistent. Highly recommend for discovering your signature scent.
14 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
a gift for my best friends mum
I went today to buy a gift for my best friends mum , “Sam” was very patient and she was really helpful, she was helping me picking a nice gift for her , she is lovely and hard working as well ❤️❤️❤️
10 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nice and helpful staff expecially Sam!!
10 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went in today to purchase a fragrance…
Went in today to purchase a fragrance for a friend. Was really struggling. Super delighted with the customer service from Laraib, Sam and Asma. They all chipped in to help me. Very happy with my experience!
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service, sam, asma, laraib
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Massive Thans to Sam
Massive Thans to Sam, Asma and laraib for the outstanding customer support and care in assisting me with choosing the right perfume as a gift for my wife’s birthday.
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Went to get present was served by…
Went to get present was served by Shenaz and had a wonderful service and she gave me a good choice of perfumes
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz was very friendly and helpful…
Shenaz was very friendly and helpful ... will definitely be coming back for more perfumes in the future! Thanks!
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I visited The Perfume Shop in Blackburn…
I visited The Perfume Shop in Blackburn and was served by Shenaz. I definitely wasn’t the easiest customer to deal with 😂, but Shenaz was so patient, helpful and professional throughout.
Thank you so much, Shenaz, for your amazing customer service. I really appreciate your patience, help snd expertise. I highly recommend her for that **class service!** 👌✨
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Always welcoming and talk you through…
Always welcoming and talk you through each fragrance so you know which choice is right for you!.
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience excellent customer…
Great experience excellent customer service! Friendly with a smile, gave me a lot of recommendations for a my wife’s present, got served by Shenaz.
I will definitely be coming back to this store thank you so much!
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Was buying a perfume for my girlfriend
Was buying a perfume for my girlfriend. Shenaz helped a lot. Nice warm friendly serving :D
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Top notch service by Shenaz
Top notch service by Shenaz. I walked in with my kids to get just one perfume (Armani code), but I ended up getting two others in addition. Warm, accommodating and professional staff.
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
You only sent 1 box when i ordered two
You only sent 1 box when i ordered two. I sent you all the photos and what i received in the parcel. You did not send ne the missing box. Bad customer service and now I am out of pocket. First time ordering will no doubt now be my last. Which was a shame as this was a good offer.
Too add they did indeed send the missing box out which was a good resolution in the end. Id probably use them again and accept that mistakes can happen. Thanks for sorting this out for me.
24 juli 2026
Antwoord van The Perfume Shop - Blackburn 186
Hello David,
I am sincerely sorry to hear about your experience, particularly as this was your first time shopping with us. I completely understand how disappointing it must have been to receive only one of the two boxes you had ordered and then have to contact us with photos to try to resolve this.
Having looked into your case, I am pleased to see that our team has now arranged for the missing item to be resent to you on a Next Day Delivery service.
I hope you were happy with the resolution provided and that the replacement arrived safely. Thank you for your patience while we worked to put this right, and please accept my sincere apologies again for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Asma
Served by Asma, very good server with good and honest advice and patience
3 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shenaz provided amazing service today…
Shenaz provided amazing service today and was extremely helpful with pricing and which perfumes to choose. Very friendly and great customer service.
2 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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