I was looking for a perfume to gift my colleague. and I was super confused it was then Gabrielle offered help, she was very patient and showed me options as per my requirement and was very polite... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieC/O SUPERDRUG LOWER MALL, BULLRING, BIRMINGHAM, B5 4BA BIRMINGHAM, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Had a great experience with Gabbie! She is so kind and welcoming. Walked out with a fragrance I loved, all because of Gabbie’s patience and understanding of scents. Hope anyone that visits this... Toon meer
Bedrijf heeft geantwoord
Gabby was so welcoming and thorough and she gave me multiple options that relates to the purpose of my purchase making it easier to choose what I wanted. Amazing customer service.
Bedrijf heeft geantwoord
a young person called Gabrielle served me for some perfume and she is an amazing young worker , who knows where all the perfumes are and is really patient every time. GREAT CUSTOMER SERVICE Team G... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
C/O SUPERDRUG LOWER MALL, BULLRING, BIRMINGHAM, B5 4BA, BIRMINGHAM, Verenigd Koninkrijk
4,8
Uitstekend
44 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was looking for a perfume to gift my…
I was looking for a perfume to gift my colleague.
and I was super confused it was then Gabrielle offered help, she was very patient and showed me options as per my requirement and was very polite throughout .
She is an asset to the team
Thank you .
17 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Gabby was so welcoming and thorough and…
Gabby was so welcoming and thorough and she gave me multiple options that relates to the purpose of my purchase making it easier to choose what I wanted. Amazing customer service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amirah was brilliant ...
Amirah was brilliant she had excellent customer service skills and she was very patient with me even when I was very indecisive. Thank you Amirah!
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Brilliant customer service by amirah❤️
Brilliant customer service ❤️
14 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service , really friendly with the kids !
12 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Gabby was an amazing helper
Gabby was an amazing helper. She was very welcoming and helped me choose my perfume for my wedding I really appreciate her and deserves a promotion
12 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Perfect amira was fantastic thank you!
Perfect amira was fantastic thank you!
12 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service in the bullring branch
Amazing service in the bullring branch. Thank you Amirah for all your help! :)
11 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had a great experience with Gabbie!
Had a great experience with Gabbie!
She is so kind and welcoming. Walked out with a fragrance I loved, all because of Gabbie’s patience and understanding of scents.
Hope anyone that visits this store is able to experience her amazing customer service!
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing customer service
Michael and Sophie were amazing ! Such good customer service thank you!
10 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Michael was amazing
Came instore to purchase a fragrance as a gift and was greeted by Michael. He was very kind and polite and helped me pick the perfect gift!
10 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding customer service from Gabby and the whole team!
I had such a wonderful experience at The Perfume Shop in Bullring. From the moment I walked in, Gabby made me feel genuinely welcome. She was incredibly kind, understanding and professional, and her knowledge of fragrances was absolutely outstanding. She helped me personalise gifts for someone very important to me, and she made the whole experience feel special.
We had such a good laugh together, and I even commented on her amazing nails. I honestly don’t know how she manages to wrap gifts and tie personalised ribbons so perfectly with nails like that—I told her I’d just be buffering! 😂
During our conversation, I mentioned that I’m autistic and have ADHD, and I apologised. Gabby immediately said, “You don’t have anything to apologise for.” Those few words meant more than she probably realised. As someone who is neurodivergent, being met with understanding instead of judgement makes a real difference.
The other colleagues were also lovely, welcoming and friendly. Together they created such a comfortable and positive atmosphere, and I left smiling.
Thank you, Gabby, and thank you to the whole team. Your kindness, professionalism and genuine care don’t go unnoticed. Recognition is important, and I hope Gabby receives the recognition she deserves for the exceptional service she provides.
⭐⭐⭐⭐⭐ Highly recommended. ✨FULL STOP✨
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Had an amazing service from Gabby
Had an amazing service from Gabby. She is absolutely lovely and so helpful and had so much patience with me.
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
a young person called Gabrielle served…
a young person called Gabrielle served me for some perfume and she is an amazing young worker , who knows where all the perfumes are and is really patient every time. GREAT CUSTOMER SERVICE
Team GB GB GB GB GB 🇬🇧
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service from Gabrielle
Gabrielle was so friendly and provided excellent customer service, she helped me find the exact perfume I was looking for and made the whole experience really easy. Thank you!
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service!
I went shopping today not knowing what I wanted! Gabby was really helpful! She gave amazing recommendations! She was super friendly and patient with me! Thanks again Gabby!
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I don’t normally write reviews but this…
I don’t normally write reviews but this one is an exemption.
I was looking for a long staying perfume as a gift for my husband and i want a new scent for him. Holly made it possible for me choose one. She gave me options and strongly suggested the one i bought. Thank God I listened to Holly. My husband loved it as much as i do.
Thanks Holly girl. I’ll come back next time and would highly recommend seeing you.
31 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Bullring SD 536
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.