I love the Perfume Shop! I’m part of their VIP rewards program which gives me discounts, money off certain purchases and free postage if I spend over a certain amount. My recent purchase included a fr... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 157, The Whitgift, CR0 1UT CROYDON, GB
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Lees wat reviewers zeggen
My experience was delightful. The super quick service and readiness to match deals on offer was nothing short of fulfilling. Above all, staff on duty at the Croydon shop were both welcoming and friend... Toon meer
Bedrijf heeft geantwoord
Hina was very helpful, I was trying to make a Deliveroo order online so I rang the store & Hina spent about 20 mins on the phone to me making sure i would be happy with my purchase she tried out diffe... Toon meer
Bedrijf heeft geantwoord
The customer service is amazing . The staff is friendly and helpful. I have become revisiting customer to buy perfumes on the perfume shop because of the behaviour of the staff. And one thing more,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 157, The Whitgift, CR0 1UT, CROYDON, Verenigd Koninkrijk
4,7
Uitstekend
61 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I recieved excellent customer service…
I recieved excellent customer service from Kriya, she helped me with a variety of questions I had and supported me in making a purchase I’m happy with.
9 mei 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
As a regular customer
As a regular customer, I can confidently say the service here is consistently exceptional, but Jody and Vicky truly elevated my recent visit. Their warmth, professionalism, and attention to detail made for a seamless and indulgent shopping experience.
They took the time to understand my preferences and guided me with genuine care and expertise. It felt personal, effortless, and refined exactly what you hope for when shopping for fragrance.
An absolute credit to the brand. I’ll continue returning because of service like this.
24 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the Perfume Shop!
I love the Perfume Shop! I’m part of their VIP rewards program which gives me discounts, money off certain purchases and free postage if I spend over a certain amount. My recent purchase included a free mini perfume from the same brand which I hadn’t tried before. I also received a free sample. Delivery was fast and items were well packaged. I trust the authenticity of the Perfume shop and they have a great selection of brands at fantastic prices. I’m very happy with them and don’t buy anywhere else.
4 maart 2026
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hina was amazing
Hina was very helpful, I was trying to make a Deliveroo order online so I rang the store & Hina spent about 20 mins on the phone to me making sure i would be happy with my purchase she tried out different perfumes & explained the smells to me. Such a nice girl would definitely recommend going to her
13 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A delightful shopping exoerinece.
My experience was delightful. The super quick service and readiness to match deals on offer was nothing short of fulfilling. Above all, staff on duty at the Croydon shop were both welcoming and friendly. I felt absolutely spoilt. Shout out to my “Fragrance Angels” - Hina and Dharani.
2 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Came into the store today and managed to get something for the Mrs
Came into the store today and was warmly welcome by Hina, she was professional, patient and attentive throughout. I managed to get something for the Mrs thanks to her. Thank you Hina again!!
5 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serbay the branch manager was a…
Serbay the branch manager was a delight! He was very knowledgeable and very helpful! Made my visit worthwhile.
19 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good Deal and excellent customer…
Good Deal and excellent customer service by Sergay@ Croydon whitgift centre
19 januari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The perfume shop inside Superdrug in…
The perfume shop inside Superdrug in Whitgift Centre is very helpful the staff puts through your order on the tills always with a smile. I allways use the same store. All the staff are just brilliant.
30 november 2025
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
Kriya was really helpful
Kriya was really helpful, gave me great service & advice and was very patient. What a great member of staff✨
29 november 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Perfect loved it
14 november 2025
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
very fast delivery
First of all, my delivery is fast. Second, it's packaged in a secure box. If I go to pick it up at the branch, I get a bunch of testers as a gift, which I really appreciate.❤️✌🏼🤌🏼🎀🎄
17 november 2025
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Not recived perfume
I ya ve not recieved a purchase I ordered on the 25th October.I have had 2 phone calls to say they are sorting out a new delivery but never do.
12 oktober 2025
Antwoord van The Perfume Shop - Croydon 70
Hi,
I am so sorry to hear of your recent experience. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this for you.
Kind regards,
Sharain - The Perfume Shop.
A wonderful experience shopping on site
A wonderful experience shopping on site
11 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
A good service and welcoming staff.
26 augustus 2025
Antwoord van The Perfume Shop - Croydon 70
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Hina was amazing
Hina was amazing. So helpful that I ended up coming back to the shop to purchase more perfume. She is helpful, pleasant, great advice and very very patient. Thank you Hina
19 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Thanks to Kriya – Sweet Service and Great Scents!
Today I visited my favourite perfume store at CR0 1UT in the Whitgift Centre, Croydon, and had such a wonderful experience. I was helped by Kriya, who was incredibly kind, cheerful, and helpful throughout my visit. Her warm smile and friendly attitude made the experience even more enjoyable.
I also want to highlight the store’s manager, who clearly leads by example – very customer-focused and committed to delivering great service.
This store never disappoints – from the wide selection of fragrances to the fantastic team. Highly recommended!
5 juli 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Shooed in your Croydon store yesterday. All the staff were so helpful
Polite helpful staff
17 juni 2025
Antwoord van The Perfume Shop - Croydon 70
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
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