Amazing service and the lady at the register was absolutely lovely. She helped me pick out the perfect gift for my boyfriend’s mom’s birthday. She helped me use my points to get a great discount, fant... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... Toon meer
Bedrijf heeft geantwoord
Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... Toon meer
Bedrijf heeft geantwoord
I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- Cosmetische producten leverancier
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, Verenigd Koninkrijk
4,9
Uitstekend
205 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful service aisha
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Great service from Mika
Great service from Mika. Would come again!
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Harleen was very helpful today and…
Harleen was very helpful today and helped me throughout. Will definitely be coming back she made my experience easier!
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Great service
We were served by Harleen who was very friendly and helpful.
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
I had a great customer experience with…
I had a great customer experience with Aisha!
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Mika
Went into the shop today and was served by Mika who very helpful and friendly
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
I was looking for a perfume for my wife…
I was looking for a perfume for my wife as a present for her birthday, I went into the shop and the staff member called Hayley was very helpful, letting me sample as many perfumes as I wanted and giving me advice when I told them what sort of smells my wife liked. I walked out of there with a perfume and the wife loves it. Thanks The Perfume Shop.
6 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Mika was helpful in choosing scents
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Aisha was great
Aisha was great with recommendations of choosing perfumes. He also packed the gifts for us. Keep it up.
9 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
APPRECIATION.
APPRECIATION.
I want to take this moment to give my atmost appreciation to your wonderful staff, "Aisha". Who I had the privilege of being served by, on 7/8/25, at 16:54. We can all agree that in 2025, good customer experience is slowly becoming a rare occurrence, and when you walk in an outlet and find that one person who makes a difference, it makes your entire shopping magical. Hence why I felt it appropriate to appreciate this wonderful shopping experience I had today in your outlet.
Not only did Aisha, do her best to see I got the right products, but she went as far as to enrol me to a VIP rewards customer card where she explained how I will earn points, everytime I shop in your outlet. During my purchase, when Aisha noticed I was stuck with options to pick, she politely and confidently gave her honest recommendations to what other customers like, trending perfumes, new arrivals, including her own personal preferences. Which made it so easy for me to pick a couple of perfumes (which were not cheap, but worth the price and the wonderful service offered). Just to add on, I can confidently say after getting home and trying the perfumes, the scent is, 'Oh, HEAVENLY !!!. All thanks to Aisha.
Kindly let her know her assistance was very much appreciated. She made your entire team shine, including my shopping spree.
Many Thanks once again.
Kind Regards,
A Very Very Happy Customer.
7 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi.
We appreciate you taking the time to share your wonderful shopping experience. It's great to hear that our team member made such a positive impact. We'll be sure to let her know that her assistance was very much appreciated!
The Perfume Shop
Too good coustomer service very polite…
Too good coustomer service very polite and understanding
Aisha
8 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great customer service and advise from…
Great customer service and advise from Hayley, will definitely return.
3 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Fantastic customer service
Fantastic customer service. They couldn’t be more helpful.
Will shop again here
2 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Have been there twice I have good…
Have been there twice I have good experience with staff very friendly and cooperative specially Hayley.
7 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Aisha served me and was very helpful in…
Aisha served me and was very helpful in finding me a gift for my partner for our anniversary very professional service with a smile
7 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
The most friendliest staff
The most friendliest staff. The manager Nichola looked after me and advised me what would suit you most ! Her knowledge is unreal! Will be coming back 100%
7 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Brilliant customer service Nicki and…
Brilliant customer service Nicki and Aron were very helpful
6 augustus 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Derbion Centre 370
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.