Amazing staff - zoe and minha that helped me pick gifts so quickly- they were so sweet and so helpful. They know exactly which scents to suggest basis my preference! Look forward to being back herebb... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the tim... Toon meer
Bedrijf heeft geantwoord
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... Toon meer
Bedrijf heeft geantwoord
I had such a lovely experience at the perfume shop, and I especially want to mention Cara! She was absolutely amazing, so friendly, helpful, and knowledgeable, and she made the whole experience feel r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- ook in
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Cosmetische producten leverancier
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Verenigd Koninkrijk
5,0
Uitstekend
324 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jaimie was a extremely helpful and…
Jaimie was a extremely helpful and knowledgeable would recommend
12 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great environment staff was very…
Great environment staff was very friendly, no doubt kes is best.
11 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered YSL libre intense to gift my…
I ordered YSL libre intense to gift my friend. The staff member LOIS packed that perfume so beautifully. She did a great job. And she’s a kind of a person too.
9 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zoe helped me decide on a fragrance for…
Zoe helped me decide on a fragrance for my birthday. She was so helpful, and happy to let me smell several different options before I finally picked one. 10/10 would recommend
8 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went into the perfume shop on Tuesday…
I went into the perfume shop on Tuesday and honestly kush was ao welcoming and helpful, I brought two perfumes and im absolutely so happy, I also came back into the shop and all the other staff were so lovely and helpful too, the perfumes are such an amazing deal and I would recommend the perfume shop to anyone
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wonderful service
Thank you to Cara who I was served by, was really sweet and informative. Great service, I’ve been here a couple times now and I always feel welcomed in the St James Quarters perfume shop
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
It was great Matthew helped around a…
It was great Matthew helped around a lot and I finally got the perfume I was looking for thanks to Matthew.
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Super helpful and patient, pleasant experience.
The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sister earlier in the day) were very thorough and direct but also patient and helpful. No complaints other than I didn’t receive the email receipt for the first fragrance I bought earlier on in the day even though they scanned my VIP Rewards card?
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My mother come to Cara and she helped…
My mother come to Cara and she helped her with all her heart ❤️, my mother was happy and satisfied about the perfume she purchased and Cara was helping and guided her to choose the right one… thank you cara I wish you become the manager 🩷🩷🩷
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Customer Service
Customer Service is Great and they've got a patient staff which I feel is Great as It takes time to select the perfume you want. Zoe assisted us out with our picks and helped us sort out the options. Thanks
2 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shopping for gifts
We visited the perfume shop at St James in Edinburgh. We were shopping for perfumes for gifts. Eman at the store was so patient with us changing our minds every 5 minutes. Big thank you to her.
1 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Happy
She was so helpful to help me choose the perfect summer fragrance
1 augustus 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Customer service and nice experience
I loved how each workers were coming up to me and asking if I needed any help. They even helped me to work out a fragrance name through a smell I described for them which was really nice. Also one of the staff Eman made me get a 10ml travel bottle with a fragrance and I asked her if I could mix fragrances and she helped me mix 5 different fragrances of my choice and it smells divine. Worth the experience and it is a must go to again.
31 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Service here is soo good
Service here is soo good . Lucy is amazing , helpful and very patient with us
29 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
All the staff were lovely and friendly
All the staff were lovely and friendly. Especially Cara and Lucy.
27 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zoe really helped me find a perfume for…
Zoe really helped me find a perfume for my mum
27 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was in Edinburgh for the first time…
I was in Edinburgh for the first time and finding this shop really made my day! The shop assistant Zoe was amazing: with her I tried perfumes that I didn’t even know it existed! So overall was one of the best experiences I’ve ever had and I’ll for sure return.
26 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Cara provided 1st class service
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all discounts due to me. I would seek out Cara immediately on my return to this shop. Smart,efficient, knowledgeable...a wee star 🌟
24 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Callie and Kes were really helpful…
Callie and Kes were really helpful yesterday helping me select a perfume. They both should amazing customer service, will definitely be back.
22 juli 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.