Amazing staff - zoe and minha that helped me pick gifts so quickly- they were so sweet and so helpful. They know exactly which scents to suggest basis my preference! Look forward to being back herebb... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the tim... Toon meer
Bedrijf heeft geantwoord
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... Toon meer
Bedrijf heeft geantwoord
I had such a lovely experience at the perfume shop, and I especially want to mention Cara! She was absolutely amazing, so friendly, helpful, and knowledgeable, and she made the whole experience feel r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Parfumerie
- ook in
- Cosmetica en parfums leverancier
- Cosmetica winkel
- Cosmetische producten leverancier
- Geuren- en aromaleverancier
- Haarproductenwinkel
Geschreven door het bedrijf
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contactgegevens
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, Verenigd Koninkrijk
5,0
Uitstekend
324 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I was served by the employee Callie
I was served by the employee Callie gave me and my friend a wonderful experience let us smell a bunch of after shaves we ultimately went for Valentino born in Roma but absolute 5 star service and 5 star people
22 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect service…
I came in not knowing what to but for my teenage daughter but came away with a lovely suttle perfume that's just right for her. Lois was extremely helpful and very honest which was great.
21 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Matthew was so helpful and gave me…
Matthew was so helpful and gave me really good recommendations
18 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a great experience at the store…
I had a great experience at the store thanks to Callie. She was incredibly friendly, attentive, and genuinely helpful throughout my visit, taking the time to understand exactly what I was looking for and making thoughtful recommendations without being pushy.
The packaging was beautiful and thoughtfully done, and being able to add a personalized message on the ribbon was such a nice touch and made the gift feel even more unique.
20 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cara served me she was soo good
18 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
I came in unsure of what I wanted. Callie was extremely nice and easy to talk to, she makes you feel as if you’ve known her for years her customer service skills are amazing. She’s was so helpful and understanding and made my experience at The Perfume Shop amazing , looking forward to going back
17 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie was amazing at helping me choose…
Callie was amazing at helping me choose my wedding scent! Patient and so knowledgeable, she helped me narrow it down until it was perfect.
4 oktober 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in today to buy for my daughter…
I came in today to buy for my daughter in Iaw and was served by Kes and Paul who had outstanding service. Recommend for anyone purchasing gifts!
26 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We were served with a great smile on a…
We were served with a great smile on a face, time to make a decision and also received best advice.
Thanks to Callie C3
2 februari 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anand was great
Anand was great. The literal definition of a girls girl. She helped me with my indecision and i ended up picking a wonderful fragrance perfect my skin and aesthetic.
13 september 2025
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Anika and Callie.
Great service from Anika and Callie.
10/10 would recommend.
10 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anika is a star employee! ⭐️⭐️
I had the best experience at the perfume shop today! My limited edition daisy perfume recently ran out so I went in with a few ideas of what I might like but needed some help finding the perfect scent.
Anika was the sweetest and most helpful employee ever. She gave me great recommendations and spent a lot of time finding perfumes I would like. I especially appreciated her honesty when I asked her her opinions on specific perfumes I was smelling - I really valued her thoughts on what smelt best!
Every company should have an employee like Anika - she is the best!!! It was like shopping with a friend ☺️ I ended up buying one of the first perfumes she showed me, after a long while of searching, so proves that I should’ve gone with her suggestion from the start!
6 april 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
First time shopper to the perfume shop.
First time shopper to the perfume shop.
Having trailed around a few department stores and not finding a great selection or access to testers due to being locked up, and a lack of staff to assist , i then popped in to the shop in the St James Quarter.
Welcomed by the friendly assistant, Kush, she was a great help in helping me to choose an aftershave for my husband.
She was extremely patient when I was undecided and I wasn't felt rushed into making a selection. The choice and prices were amazing. I will be making this my first stop in future.
31 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Cara - excellent customer service and and ambassador for the organisation
I was looked after by Cara in the Edinburgh store on Saturday 14th March. Cara was knowledgeable and patient and had excellent customer service. Promoted the discount scheme so I receive a 10% on my favourite Alien refill each time I visit which was a bonus! Cara exceeded my expectations and I would definitely return to The Perfume Shop as a result. A great ambassador for the organisation - well done Cara!
14 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was in the perfume shop in ST James…
Was in the perfume shop in ST James Quadrant in Edinburgh on Thursday and got a fantastic deal on my favourite perfume set. The girls I dealt with where fantastic and so pleasant and helpful. I will definitely be going back to visit them. Thanks Kush, Lois & Emma.
12 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service, thank you xx
Thanks so much for getting my daughter's perfume out so quickly and wrapping it so well... it arrived swiftly and safely.
She's delighted with it 💕
Many thanks, Jo
3 maart 2026
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Paul was very knowledgeable on all his…
Paul was very knowledgeable on all his perfumes, he helped me find exactly what I was looking for and it is thanks to him that I managed to find the perfect scent!
12 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I like how Emma attended to me with…
I like how Emma attended to me with joy, keep up the good work.
10 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Callie provided outstanding customer…
Callie provided outstanding customer service-she was very professional, friendly, and helpful. She made the whole experience in the perfume shop enjoyable and helped us choose the perfect fragrance. Thank you for such excellent service!
10 maart 2026
Review zonder uitnodiging
Antwoord van The Perfume Shop - Edinburgh St James 360
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.